The hard work is over. Looking back on this extraordinary time, there are laughter, tears, growth and shortcomings. It's time to sum up past achievements in the work summary. Presumably, many people are worried about how to write a good work summary. The following is a sample essay of "Personal Work Summary of Conductors" (5 selected articles) compiled by me for your reference, hoping to help friends in need.
The time for directing personal work summary 1 passed quickly. I worked in the company for almost a month with a tense but not tense work rhythm. During this time, I realized that I have gained a lot of knowledge, which is of great benefit to my transformation from a student to a professional. The working process makes me constantly adjust my mentality and mature.
I have been to the Northwest Passenger Station for a month, and I am familiar with the work and life there for a while. At first, I was worried. I don't know how to get on well with my colleagues. I have to deal with all kinds of people every day when I go to work. Sometimes I meet irrational people who are dissatisfied with the charging standards or insurance issues. I am rude and full of complaints. When I came to the police station, I had never been scolded like this. My personality is enriching the people and Luquan. Many of these short-distance passengers in the East Village are unreasonable, but they still have to keep a calm mind and feel very bad. But there's no need to be sad when you think about it. Many times, just bear it. Of course, there are also good quality guests who will cooperate with our work, which is also an affirmation and encouragement for my work.
Many people think that selling tickets is a boring job, but since I have come to take part in this job, I must do a good job in it. No matter what position we are serious and responsible for, we can do it well. Must be able to bear hardships and stand hard work and do a good job.
In my future work, I will abide by all the rules and regulations and work hard. I will strive to improve my quality, overcome my shortcomings, do my job well, complete my post responsibilities with enthusiasm and heart, learn endlessly, the times are changing rapidly and all kinds of knowledge are changing with each passing day. I will study tirelessly to improve my potential to solve problems and unexpected problems, slowly overcome my impatience in the process of work, and treat everyone warmly and attentively.
Summary of directing personal work 2 How time flies! It has been half a year since I joined the company in a blink of an eye. In the past six months, with the injection of fresh blood, the company's popularity has become more and more prosperous, its business is booming, and the scale of its workforce has become stronger and stronger. As a member of xx, I feel extremely honored and proud now. I think I made the right choice to join such a sustainable company. Looking back on the past six months, with the care and help of company leaders and colleagues, I successfully completed all the work. Through these, my ideological consciousness and management ability have been greatly improved compared with the past. Because of this, I am very grateful to the leaders and colleagues of the company for everything they have done for me, which has enabled me to reap such fruits during this time. Because of your existence, I have the passion to work hard; Because of your existence, I can contribute my meager strength to the company without regrets. Because of your existence, I believe you will pave a broad road for the company's future, escort and achieve a brilliant tomorrow. I'd like to take this opportunity to report my work during this period. The report is as follows.
1, I remember when I first joined the company, the first thing I did was to patrol the restaurant and show my colleagues all the sanitary corners I found. At that time, I didn't know until I mentioned it. Everyone accused me behind my back, saying that I had just arrived at the company and had nothing to do. Those who accused the restaurant of this and that would definitely leave in less than three months. Maybe they don't know. For me, the accusation: "It just reflects my characteristics. I don't care what others think of me. What I care about is how I see myself. " Even if I just joined the company, as long as I am a member of the company, I have the obligation and responsibility to speak out the problems I found. It used to be, it is now, and it will be even more so in the future. From then on, I made up my mind to change the existing shortcomings of the restaurant through my own efforts. In the later days, I used my off-duty time to actively study the corporate culture concept and the five-routine method, and applied the knowledge of the five-routine method to the actual management work. I cooperated with foremen xx and xx to standardize and adjust the work cabinets, labels and storage cabinets, made clear the display mode and key points of visual management, disposed of some unnecessary items and did a good job.
2. By studying the five-routine method and using my previous work experience, I made a daily floor hygiene checklist for the restaurant, urged employees in all positions to do a good job in hygiene, and made a code to inform all employees to improve the implementation efficiency, with clear rewards and punishments. At the same time, I tracked the future implementation to prevent individuals from taking chances.
3. According to the actual situation of the restaurant, combine the health projects that have no time to implement in the morning shift into comprehensive management, and make a weekly health implementation schedule. It is stipulated to regularly implement supplementary projects from Monday to Sunday to improve the overall environmental cleanliness of the restaurant, and specific tasks can be assigned to personnel in various regions.
4. Check yourself and your employees' gfd before going to work every day, take time out to check your employees' gfd at any time during work, and resolutely correct the unqualified products in time. Strictly ask yourself and your employees to behave during working hours, and criticize and correct some employees who are unsightly and do not speak civilized language at the first time.
5. Without special circumstances, the daily team leader must start the regular meeting before and after work in strict accordance with the requirements, use this platform to arrange work tasks, and inform everyone of the problems found in the work in time, so as to cultivate the management awareness of employees and improve the overall efficiency of restaurant work and management. At the same time, it also improved the platter of the set meal and increased the serving time.
Three minutes have passed since directing personal work summary. I have worked in the company for almost a year with a nervous but not nervous work rhythm. At this moment, I realized that I had gained a lot of knowledge, which was of great benefit to my transformation from a student to a professional. The working process makes me constantly adjust my mentality and mature.
I stayed in the Northwest Passenger Station for a year, and now I am familiar with the work and life there. At first, I was worried. I don't know how to get on well with my colleagues. I have to deal with all kinds of people every day when I go to work. Sometimes, when you meet irrational people who are dissatisfied with the charging standards or insurance issues, you are also in a bad mood when you are full of complaints. I had never been scolded like this before I came to the police station. My personality is enriching the people and Luquan. Many of these short-distance passengers in the East Village are unreasonable, but they still have to keep a calm mind and feel very bad. But there's no need to be sad when you think about it. Many times, just bear it. Of course, there are also good quality guests who will cooperate with our work, which is also an affirmation and encouragement for my work.
Many people think that selling tickets is a boring job, but since I have come to take part in this job, I must do a good job in it. No matter what position we are serious and responsible for, we can do it well. Must be able to bear hardships and stand hard work and do a good job.
In my future work, I will abide by various rules and regulations and work hard. I will try my best to improve my quality, overcome my shortcomings, do my job conscientiously, complete my post responsibilities with enthusiasm and heart, learn endlessly, the times are developing with each passing day, and all kinds of knowledge are changing with each passing day. I will study hard, improve my potential to solve problems and unexpected problems, and gradually overcome my impatience, enthusiasm and enthusiasm in the work process.
Only after experiencing storms can we see the rainbow, only after experiencing hardships can we prove a person's growth, and only after experiencing real social practice can we have so much understanding and sentiment! ! ! In order to strengthen their comprehensive quality, improve their ability to cope with emergencies, and learn about social examinations as soon as possible. As college students, participating in social practice activities is a very important way to exercise and make progress. In our spare time, it also brings us a broader space, allowing us to develop freely and enjoy the charm and excitement of society.
Summary of directing personal work 4 time flies, the sun and the moon fly like a shuttle, and a year has passed in a blink of an eye. In 20xx, under the correct leadership of the company, as a representative of airport command and people-friendly service, I worked hard and diligently in accordance with the company's work spirit and work deployment, and successfully completed various tasks and achieved good results. The personal work of 20 18 is summarized as follows:
First, strengthen study and improve business skills.
Seriously study the company's work spirit and ticketing business knowledge, strive to improve their business skills, be loyal to the company, put the company's interests first in all work, always safeguard the company's interests, do all the work conscientiously, and make contributions to the company's development. Cultivate their hard-working, studious professionalism and pioneering, innovative and pragmatic work style, obey the company's work arrangements, adhere to "Excellence and meticulousness", serve the passengers wholeheartedly, take everything seriously, take every job seriously, persist in doing it well, make the work perfect and efficient, and strive to get great satisfaction from the passengers.
Second, try your best to complete all tasks.
1, do a good job of grabbing tickets.
My daily job is to sell tickets at the airport counter and online platform. Ticket work is the window of the airport, representing the reputation and image of the airport. To this end, I strictly demand myself to do a good job in counter ticketing, provide warm and thoughtful service for passengers, and ensure that my service can make passengers extremely satisfied.
2, constantly improve their ability to do things.
In the usual ticketing work, I humbly ask my colleagues for advice and study. While learning professional knowledge and improving ticketing skills, we should pay attention to learning the ability to deal with unexpected problems on the spot. If you encounter an emergency, you can handle it calmly, solve it well, and earnestly safeguard the stability and harmony of the airport.
3. Actively do other related work.
With the strong recommendation and support of the company's leaders and colleagues, as the propaganda Committee member of the second regiment branch of the company, I actively responded to the company's spirit and did a good job in various publicity work. On September 6th, 20 18, it won the second prize of "service creates value" in the company's keynote speech contest. I am also the representative of the Seventh Congress of Huai 'an City, China Youth League, and the representative of the people-friendly service of the airport company. I actively participate in social activities, make achievements, show the good image of the airport company and enhance social influence.
Third, shortcomings in the work.
As the image window of the company, I still have some shortcomings in my work, mainly because the service level is not high enough, my working ability needs to be further improved, and some work has not been done completely. These shortcomings, I need to continue to strengthen my study, consult my colleagues with an open mind, practice hard, and improve and improve in my future work.
Four. 20xx work plan
Entering the new 20xx year, the peak of Spring Festival travel rush is about to begin. The company will add 15 routes, and I am ready to go, focusing on three points:
First, be strict with yourself, actively move closer to the Party organization, and strive to develop into party member.
Second, continue to study training and research, improve their business skills in an all-round way, and further do all the work.
The third is to further establish service consciousness, provide better service for passengers and launch the service brand of our airport company; Continue to do a good job in organizing publicity, give full play to the representative role of people-friendly service, establish a good image of the airport company in the public, and promote the sound and rapid development of the airport company.
Personal Work Summary of Train Attendants In the past 5 1 year, with the care and support of station and station leaders at all levels, relying on the team's unity and cooperation, intelligence and cooperation with Qi Xin, the station ticket office has continuously strengthened the construction of high-quality passenger service and gradually improved various measures after winning the honor of our team with double courtesy.
First, strengthen political and professional study, and constantly improve the overall quality of ticket sellers.
Teams and groups always put the study of political theory at the top of their work, strictly implement the study plan issued by the workshop, make good preparations before class, make study records and summarize after learning. Through regular political study, the political and ideological awareness of team members has generally been greatly improved. We also carried out a variety of reading activities in the team. According to the learning task and training situation in the team, the book "How to finish the task efficiently, automatically and quickly" is recommended. After everyone circulated it in turn, the conductor learned how to finish the work faster and more effectively. Encourage each conductor to write a review, exchange and discuss good ticketing experience, learn from each other's strengths, integrate theory with practice, and promote the effectiveness of work quality.
This year, the station held a speech contest "Don't treat work as a joke", and the ticketing team participated enthusiastically, winning the second place for the workshop. In business study, we never relax. According to the characteristics of passenger service, the team also carried out many trainings such as post gfd, courtesy, welcoming guests at the window, and carried out evaluation activities. Four people in the team are taking part in the self-taught examinations of colleges and universities. Five people, including Feng, Ning Xirong and others, represent the station to participate in Duan's technical competition activities, and Duan selected four people to participate in the technical competition activities of the Railway Bureau. The cultural quality and skills of post members are constantly improved, and the learning atmosphere in the team is strong.
Second, task assessment, increase transportation and increase income.
Box office work is a symbolic embodiment of workshop production tasks and also an embodiment of economic benefits. Therefore, our team has incorporated the marketing progress into the daily work plan, and recorded and announced the daily delivery quantity and the number of delinquents on the inner wall of the ticket office in time, which has played an obvious role in urging. In the team, we linked the number of individual ticket sellers with assessment and bonus distribution, realized a benign task assessment system, enhanced the sense of crisis and responsibility of ticket sellers, and enhanced their marketing awareness. In the case of tight overall production tasks, the team members carefully strengthened the sales of return tickets and joint tickets, made great efforts to increase transportation and income, and achieved great results. In order to ensure the completion of the workshop production tasks, the team members went deep into major universities, factories, mines and troops under the leadership of the planning room, bringing on-site services and being well received. Under the guidance of the on-site duty officer, the team members carefully cooperated with the organization of getting on and off the platform, and diverted the trains that were difficult to get on and off to the inbound trains, which reduced the work difficulty and improved the work efficiency.
Third, crack down on illegal crimes, ensure the interests of passengers and maintain the image of the railway.
After the optimization and adjustment of the post personnel of the ticketing team in June 20xx, with a brand-new look, comprehensive business skills and good ideological style, and adhering to the principle of "people-oriented", the living space of potential lawless elements such as "ticket sellers" and "ticket sellers" was hit. Resolutely do not seek personal gain from tickets, and resolutely do not collude with ticket sellers, thus protecting the normal order of railway ticket sales and the legitimate rights and interests of the vast number of passengers.
Fourth, build etiquette posts, build service stars, and reduce complaints about road style.
Following the activity of "shaping tree marks" all the way, our ticket sellers paid attention to appearance, wore standard clothes, did standard work, and persistently used polite expressions to achieve the word "please". In the team, we carry out post labor competition every month, and evaluate attendance, service, courtesy and safety in production, from which a group of advanced individuals and post experts emerge, which constitutes a competition upsurge. In the activity of "being a civilized worker's evaluation service star" carried out in the workshop, Ning Xirong and Wang, two ticket sellers, were successively rated as service stars. Team members have firmly established the awareness of "building, creating and doing" activities, and the concept of "your satisfaction, my pursuit" is deeply rooted in the hearts of the people. Sticking the photos of the selected advanced personnel in eye-catching places will promote everyone's enthusiasm for work, leave a deep impression on the passengers, and at the same time promote my continuous progress and continuous excellent working condition. During this year, the team members did 12 good deeds for the passengers and received 9 letters of commendation and 3 pennants. The service attitude of the team members has been greatly improved, the phenomenon of violation of regulations has been greatly reduced, and the complaints and adverse reactions of the road wind have been significantly reduced.
Fifth, carry out colorful activities.
In order to create a vibrant atmosphere for the ticketing team, we have carried out a variety of activities after our busy work. In the tug-of-war in the workshop, we played the spirit of unity and cooperation. In the case of losing to the opponent, everyone is not angry, nervous, serious, lively and arrogant.
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