Successful communication is a solid foundation for developing and maintaining strong supplier partnerships. Based on our 30+ years of experience negotiating and working with customers and suppliers all over the world, we have witnessed a wide range of problems caused by communication. This communication causes far more problems than you might think, and some people believe that communication is the primary reason for the success of a partnership. Below I have compiled a list of communication skills with suppliers for your reading pleasure.
Tips for communicating with suppliers: First realize that communication is about understanding each other
In order to understand what other people are thinking besides us, we need to listen.
We all believe that we are right, but when we think that, other people think that too.
Communication as mutual understanding means that we allow all parties to present their views without judgment, interference, or disrespect. Without this, communication does not exist.
Ask yourself, at this particular time, what is their main objective compared to yours?
Our guests as well as our suppliers often find that their goals are more similar than they realize. By seeking common ground and understanding each other, we can create less stress and a greater focus on problem solving.
Taking the time to listen and evaluate at any given time saves us time because it allows us to avoid conflict, miscommunication, etc.
Taking the time to listen and evaluate at any given time saves us time.
Communication skills with suppliers: non-verbal communication is important
In addition to managing our own non-verbal communication skills, it is also helpful to evaluate the other party.
People's tone of voice is considered non-verbal communication. Be aware of the tone of voice in any communication, from email to face-to-face. Clarify issues before assuming.
Based on the operational processes of our business, which covers more than 30 countries, we assume that communication relies heavily on email. But if email or regular phone communication doesn't yield the desired results, try Skype or other similar softwares or face-to-face communication before finally giving up.
The best communicators know exactly when to call for different forms of communication.
Tips for communicating with suppliers: keep a positive attitude
Keeping a positive attitude sounds easy except for some times, like when you're faced with production issues, shipment schedules, and so on.
In a high-pressure situation, a set of prescribed communication methods will be ignored. You want to place an order for a purchase and have it meet your requirements. The supplier wants you to pay for the order first and says that your requirements are not specific enough. So how do you smile in this situation?
Well, take a moment to consider the consequences of not smiling in this situation. The probability of not staying positive and optimistic that this happens is usually in the absence of acquiring an ideal solution. Even if you feel that you have gotten what you wanted in a given situation, the failure to consider the long-term investment in the matter can affect the future of the relationship. There is often more value in a long-term partnership. In addition, even if you don't value this particular relationship, it's likely that your negative reaction will reflect poorly on your company's stakeholders. That's not a very good outcome.
So stay positive...take the extra time to think about the results of adopting a negative attitude, after which adopting a positive approach to honey can attract more flies. ?