Summary: as follows:

A clear expression

Spoken clearly, the speed of speech is appropriate, can let the customer on the phone is very easy to hear what they say. Appropriately slow down the speed of speech is very necessary. In general, we recommend that the speed of speech is maintained at 120 words ~ 140 words / minute is more appropriate. Of course, if you can according to the customer's specific reaction to adjust their own speed of speech, then the effect will be better.

Two, with a smile voice

In the phone, the other party can not see our smiling face, but the customer can hear our smile and posture. When we receive an unfamiliar call, subconsciously, we all imagine each other's appearance through the voice.

Three, full of emotion language

The same words, with different emotions to express, the effect is different. I think you should also feel a sense of fulfillment in your heart when you hear customers' sincere thanks at the end of the return visit.

Four, cordial, natural tone of voice

We often encounter this type of customers in the return visit, the first time, the customer said did not hear clearly, the second did not hear clearly, speak the third time or not clear, then customer service to explain once, the tone of voice can be explained for the second time.

Fifth, control the rhythm of the conversation

Just the right pause, not only so that customers have the opportunity to participate in the conversation, but also have time to judge the customer's reaction to the content of the return visit.