Generally, the above problems can be solved through negotiation with the store. If they cannot be solved through communication, you can call the "12315" consumer complaint reporting hotline. The telephone number is 12315. Can make a phone call. 1. When the rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;

2. When the legitimate rights and interests of consumers are infringed;

3. When counterfeit and shoddy goods and "black dens" for manufacturing and selling counterfeit and shoddy goods are discovered. How to dial 12315, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and complaints, and tell your name, address, telephone number or other contact information and the name, address and telephone number of the respondent.