The competent departments of tourism of the local people's governments at or above the county level shall, during the Spring Festival, National Day and other statutory holidays, release to the community the flow of visitors to major scenic spots, the tour comfort index, and the reception status of tourist hotels and other service information related to tourists.

Article 34 of the local people's governments above the county level, the competent departments of tourism shall make use of modern information technology, improve the basic information database of tourism, and with the information of the relevant departments to achieve interoperability, and promote the development of intelligent tourism.

Article 35 of the local people's governments at or above the county level and its relevant departments shall reasonably layout tourism traffic routes, planning and construction of tourist transfer stations, tourist distribution centers, scenic spots connecting roads and other tourism public **** service facilities, and with the transport development planning.

Local people's governments at or above the county level, tourism, transportation and other relevant departments should be based on the need for scenic spots and roads leading to scenic spots to set up tourism instruction signs, improve the guidelines, tourism symbols and other signage settings.

Article 36 of the local people's governments above the county level, the competent departments of tourism shall promote tourism public **** services into the community, for community residents travel, tourism complaints and rights to provide convenience.

Encourage travel agencies, hotels and restaurants, scenic spots catering, entertainment and other tourism operators to strengthen cooperation with financial institutions, logistics companies to provide safe and convenient financial and logistics services for tourists.

Encourage tourism neighborhoods of various types of business premises of the internal toilets open to tourists free of charge.

The scenic spots constructed using public **** resources should express preferential policies for people with disabilities, the elderly, minors, military personnel, full-time school students, and other eligible tourists to implement ticket reductions and exemptions.

Article 37 of the local people's government at or above the county level, the competent department of tourism can be through the government to purchase services and other ways to encourage and guide social capital and social forces to participate in tourism public **** services.

Article 38 encourages the public to participate in tourism volunteer activities, engaged in civilized guidance, tour explanation, tourism consulting and other public services.

Chapter IV Tourism Business and Services

Article 39 tour operators in tourism business activities enjoy the following rights:

(a) the right to operate independently protected by law, and reject illegal inspections, fees, fund-raising, and amortization;

(b) intellectual property rights are protected by law, any unit or Individuals shall not unlawfully obtain, use or disclose the tour operator has not yet publicized the tourism routes, marketing plans, sales channels, customer information and other commercial secrets;

(C) refused to tourists to put forward illegal or contrary to the public order and morals of the requirements;

(D) other rights provided by laws and regulations.

Article 40 tour operators shall fulfill the following obligations in tourism business activities:

(a) comply with laws and regulations, in accordance with national standards and industry standards to provide standardized tourism services;

(b) comply with the principles of voluntariness, equality, fairness, honesty and trustworthiness, and perform their obligations in accordance with contractual agreements;

(c) protection of tourist resources and the tourism environment;

(d) training of tourism employees in laws and regulations, professional ethics, code of practice, business skills and safety precautions;

(e) the establishment and implementation of the tourism safety responsibility system, to protect the personal and property safety of tourists;

(f) acceptance of the supervision and management of the relevant administrative departments;

(vii) other obligations stipulated by laws and regulations. Provisions of other obligations.

Article 41 tour guides, tour leaders to provide services to tourists, shall be appointed by the travel agency. The travel agency on its appointed tour guides, tour leaders of the service behavior bear the corresponding legal responsibility.

Tour guides, tour leaders on duty should wear a tour guide card, tour guide card, carry a travel itinerary provided by the travel agency, the travel agency and the carrier with the appropriate qualifications signed a copy of the contract of carriage or proof of tourism.

The tour guide card, tour leader card only for their own use, may not be altered, lending or rental.

Article 42 The travel agency shall, in accordance with the provisions of laws and regulations, and its employment of tour guides to enter into labor contracts, pay their professional level, quality of service consistent with the labor remuneration, and pay pension, medical and other social insurance costs.

Travel agencies temporarily employ tour guides, tour leaders to provide services to tourists, should be with the tour guides, tour leaders to enter into a temporary employment contract, agree on the rights and obligations of the two sides, and timely payment of package tour service contracts set out in the service costs.

Article 43 of the travel agency to organize tourism activities, should enter into a written tourism contract with the tourists. The format of the written tourism contract can refer to the State Council tourism department and the administration for industry and commerce jointly recommended the model contract text.

Travel agencies use homemade format contract, should be used before the contract in writing to inform the local tourism authorities and the administration for industry and commerce.

Article 44 of the tourist attractions should be set in accordance with national and local standards of water supply, power supply, gas supply, parking, toilets, communication facilities, barrier-free facilities and other ancillary services and auxiliary facilities for tourism, in a timely manner in the obvious location to set up standardized Chinese and foreign language guidance, safety warning signs signage, and public consultation, complaints and assistance contact information.

The opening of tourist attractions should be in line with the laws and administrative regulations of the conditions, and listen to the views of the tourism authorities.

Article 45 of the implementation of tourist attractions full-time lecturer service system. Tourism industry organizations can send tour guides, leaders for tourist attractions to provide temporary interpretation services.

Tourist attractions management organizations or operators shall not impede the tour guide with the explanation of services. With the tour guide in the tourist attractions to provide interpretation services, should comply with the tourist attractions related to the management system of the interpreter.

Article 46 of the use of public **** resources for the construction of tourist attractions and tourist attractions in the construction of the admission fee, and tourist attractions within the excursion, transportation and other separate charges, the implementation of government pricing or government-guided pricing, strict control of price increases. Separate charges have been recovered investment costs, should be reduced accordingly or cancel the charges.

Article 47 of the travel agency business through the network, should obtain a travel agency business license according to law, and in its website home page or engage in business activities in the home page of the prominent position of its business license to disclose the information contained in its business license or its business license electronic link logo, and marked with its business license information. Travel agencies engaged in network tourism business, should be informed in writing of the county-level tourism department.

Network tour operators should enter into a paper or electronic form of contract with the traveler, the collection of tourism service fees or other related costs, should provide a paper or electronic form of invoice.

Network tour operators for tourists to provide tourism services information should be true and reliable, to provide transportation, accommodation, food and beverage, excursions, entertainment and other services on behalf of the booking, should be selected with the appropriate business qualifications of the operator as a service provider.

Article 48 The travel agency to rent passenger vehicles, ships, should be selected with the appropriate qualifications of the carrier and has been insured against mandatory statutory insurance vehicles, ships.

Travel agencies and carriers to sign the tourism transportation contract, it should be clear that the transportation plan, agreed transport routes, transport prices, vehicle and ship requirements, the guide or tour leader seat requirements and liability for breach of contract and other matters.

The passenger vehicles and ships undertaking tourist transportation shall meet the requirements of personal and property safety, and be equipped with drivers and crews with appropriate qualifications, as well as satellite positioning devices, seat belts, firefighting, life-saving and other safety facilities and equipment with driving record functions, and keep the safety facilities and equipment in normal use.

Chapter V Integrity and Civilized Tourism

Article 49 travel agencies, tourist attractions, and tourists to provide transportation, accommodation, shopping, catering, entertainment and other services to the operator, should be in accordance with the law and integrity of the business, to protect the legitimate rights and interests of tourists, to comply with the following provisions:

(a) the release of information true, accurate, shall not be false propaganda, deception, misleading tourists;

(ii) fair competition, shall not give or accept kickbacks and other unfair competition;

(iii) shall not in any form to entice, force or disguised force tourists to buy goods or accept services;

(iv) respect and protect the privacy of tourists, shall not unlawfully use, disclose the Tourists personal information.

Article 50 travel agents shall not organize tourism activities at unreasonably low prices, lure tourists, and obtain rebates and other undue benefits by arranging shopping or other paid tours.

Travel agencies to provide tourists with packaged tour services, by mutual agreement or the tourists require arrangements for shopping, separate payment of tourism projects, you can enter into a supplemental contract with the tourists, and shall comply with the following provisions:

(a) shall not affect the other tourists schedule;

(b) shall not be arranged through the shopping, separate payment of tourism projects for improper interests. (c) shall not designate or recommend to the tourists are not open to the rest of the public shopping places, paid for separate tourism projects;

(d) to the tourists in advance to express the agreement of the shopping places, paid for separate tourism projects, basic information, as well as informed of the risks that may exist.

Tourists in the written contract with the travel agency to buy goods in the shopping places, the seller of goods in the adulteration, adulteration, counterfeiting, substandard goods, substandard goods as qualified goods, or the sale of invalid, deteriorated goods, travelers can ask the travel agency for compensation; travel agency compensation, the right to recover from the seller of goods.

Article 51 of the local people's government at or above the county level, the competent department of tourism shall guide the tourism industry organizations to establish and improve the integrity of tourism operators and their employees file, timely, accurate and complete collection and recording of their credit information.

Tourism industry organizations shall, in accordance with the laws, regulations and statutes of its members of the integrity rating, and announced to the community.

Article 52 of the local people's government at or above the county level, the competent departments of tourism shall, through the enterprise credit information disclosure system and other means to the public in the performance of their duties to generate the following information on tour operators:

(a) administrative licenses granted, change, continuation of the information;

(b) administrative penalties information;

(c) other law should be publicized information.

Tour operators should be in accordance with the State Council "Interim Regulations on Disclosure of Enterprise Information" of the relevant provisions, consciously fulfill the legal obligation to disclose information, timely and truthful disclosure of their relevant information.

Article 53 The competent authorities in charge of tourism of the local people's governments at or above the county level shall establish a system for evaluating the credibility of tourism operators, organize tourism industry organizations to carry out evaluations, listen to the opinions and suggestions of the consumer associations or consumer representatives, and combine with the record of the enterprise credit information disclosure system of the business anomalies list and the list of serious violations of the law, and regularly announce the results of the credibility evaluation to the community.

Article 54 The local people's governments at or above the county level and their relevant departments shall incorporate civilized tourism into the creation of spiritual civilization.