The speech is mainly to express opinions and opinions, and it is prepared in advance for the speech. In the era of continuous progress, speeches will be used in many places. How to write an appropriate speech? The following are four speeches of waiters that I have compiled. Welcome to read and collect them. 1
Dear leaders and colleagues, hello:
My name is Feng Shuang, an ordinary employee from the lobby, and the topic of my speech is "Catering Service"
From the opening of our store in July to the development in August and then to the depression in September, we had hardships, we had happiness and we had disappointment. But we will not forget that without the development of enterprises, there can be no happiness of small families, no glory of enterprises, and no career achievements. Restaurants are closely connected with us, and we gather here, not only as a means of making a living, but also to face it with gratitude. Obey the leadership, obey the command, do your duty with dedication, and put the interests of the enterprise at the forefront. Influenced by fishing, we can't decide how many guests can come to the restaurant today, but we can make the guests satisfied and become our repeat customers.
It's not easy to do our job well. Every day, we come into contact with unfamiliar faces, customers of various identities and people with different personalities. Some of them understand you, some don't understand you, some are of good quality, some are of poor quality, some of them ask us what we can do, and some of them can't, and all these require us to use our enthusiasm and quality. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. Customers are happy and I am happy, customers are satisfied and I am satisfied, and customers' troubles are solved. I think customers' affairs are no small things, and their own affairs are no big things.
We have no grandiloquence, only plain words and deeds; There are no glorious deeds, only ordinary jobs; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully demonstrates our love and loyalty to the cause. I hope that with our efforts and high-quality services, we will make this place a home for customers, a harbor for customers to take shelter from the wind and a gas station for customers' lives, and make our business prosperous and our tomorrow more brilliant!
my speech is over! Thank you! Waiter's speech 2
Dear leaders, judges and friends,
Hello!
My name is XX, and I am an ordinary employee from XX Hotel Department. The topic of my speech is "I love this ordinary post".
In the long course of life, most people spend their lives in ordinary life. However, some people have done many extraordinary things in their ordinary posts; Some people just spend their time in the ordinary. Everything starts from the ordinary, and the ordinary starting point is always the first step towards success. Today, with great joy, we gather here to hold a "speech contest to carry forward the spirit of the May 4th Movement and show the style of the times". At this moment, we miss those people with lofty ideals who are buried underground for the sake of the motherland and the people. Their patriotism will always inspire our later generations to contribute everything to the cause of socialist construction. I have been working as a waiter for two years, and I have gained a lot of exercise and knowledge in this ordinary position. I love this ordinary post, and I feel very honored to have the opportunity to exchange my experience in my work with you.
I remember when I was a student, every time I saw those waiters with warm smiles and dignified manners in the towering pavilions on the roadside, I felt a wish from time to time that I could wear the uniform of a hotel one day. I envy them for being able to work in an elegant environment and serve guests from all over the world. What a bridge, a bridge of friendship between the people of China and the people of other countries. In my mind, it is a noble, sacred and far-reaching occupation! The wind will miss the season, and the rain will miss the desert. Fortunately, I didn't miss the chance in my destiny, and finally I got my wish to work as a waiter in X Hotel. My mood is as happy as winning the championship in the competition. However,
After a period of time, my novelty in this job is worn away by repeated work such as making bed, vacuuming and plastering every day, and my boredom is gradually generated. I never thought that the job I have been longing for would be like this. The difference between imagination and reality is too far, which makes me really overwhelmed.
I remember one time, when I was cleaning the room, I found that the guest's room was very dirty and messy. So I covered my mouth and cleaned it, and I complained in a low voice from time to time. It happened that the guest came back at this moment and saw that I was a little unhappy and said, "I wrapped the room, so clean it for me quickly." When I heard the guest's words, I felt like I was pricked by a needle. I left my cleaning utensils in my hand and ran to the lounge crying. When the head waiter saw it, he asked me what was going on. I told her the story in tears. After listening to it, she shook her head and said to me earnestly, "Our job is to provide an elegant and clean environment for our guests. After they check in, they not only buy a place to rest, but also ask for the best service here. From another angle, consider the problem from the position of the guest, and you won't be so wronged and unbalanced. Your behavior was wrong just now. Come with me to apologize to the guests and explain! " I looked at her unhappily, thinking: even if I am wrong, I just need to know, and I have to apologize, which is embarrassing. I sat in my chair and didn't move. At this time, the foreman seemed to see my thoughts, smiled and encouraged me to say, "Dare to face up to your shortcomings and mistakes, take a step forward, and you will have a completely different mood and feelings, and at the same time get a brand-new working motivation." After that, she turned and went out, leaving me sitting alone in the lounge, thinking about what the monitor said to me, and remembering the oath and confidence to start working. Finally, I got up the courage and came to the door of the room, intending to take the initiative to explain and apologize to the guests. But what caught my eye was that the head waiter smiled positively and said to the guests generously and appropriately, "Hello, sir, I'm very sorry that the waiter just now is new to work. Please forgive me for offending you. I apologize for her." As she spoke, she respectfully served hot tea to the guests, and then tidied up the room for them with skillful service skills. At this time, the guests were somewhat embarrassed to say, "It's all my fault for making the room too messy. I should ask you to forgive me. Say sorry to the service lady just now, and ask her not to mind my attitude when I spoke just now." At this moment, I stood at the door and my face turned red. Looking at what had just happened, I felt a lot. Different service attitudes and treatment methods have achieved two completely different effects, which made me deeply understand how to serve the guests with "heart". Not only are the guests satisfied, but we can also appreciate the extraordinary position from our practical work.
In a blink of an eye, time flies. Although it has been a long time, it has always been deeply copied in my mind, constantly urging me to overcome all kinds of difficulties in my work, which has made me stand the test again and again. We provide the best service for our guests with standard and decent language, sweet smile and dignified appearance. When the travel-stained guests check into the hotel, they will immediately send a speech by the fragrant waiter. 3
Dear leaders and colleagues,
My name is * *, an ordinary employee from the lobby, and the topic of my speech is Catering Service.
from the opening of our store in July to the development in August and then to the depression in September, we had hardships, we had joys and we had disappointments. But we will not forget that without the development of enterprises, there can be no happiness of small families, no glory of enterprises, and no career achievements. Restaurants are closely connected with us, and we gather here, not only as a means of making a living, but also to face it with gratitude. Obey the leadership, obey the command, do your duty with dedication, and put the interests of the enterprise at the forefront. Influenced by fishing, we can't decide how many guests can come to the restaurant today, but we can make the guests satisfied and become our repeat customers.
It's not easy to do our job well. Every day, we come into contact with unfamiliar faces, customers of various identities and people with different personalities. Some of them understand you, some don't understand you, some are of good quality, some are of poor quality, some of them ask us what we can do, and some of them can't, and all these require us to use our enthusiasm and quality. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. Customers are happy and I am happy, customers are satisfied and I am satisfied, and customers' troubles are solved. I think customers' affairs are no small things, and their own affairs are no big things.
We have no grandiloquence, only plain words and deeds; There are no glorious deeds, only ordinary jobs; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully demonstrates our love and loyalty to the cause. I hope that with our efforts and high-quality services, we will make this place a home for customers, a harbor for customers to take shelter from the wind and a gas station for customers' lives, and make our business prosperous and our tomorrow more brilliant!
my speech is over! Thank you! Attendant's speech 4
Dear leaders and colleagues: Hello!
My name is * * *, and I am a waiter from * * *. The topic of my speech today is "Serving * * is my choice without regrets".
time flies, and the sun and the moon fly. In a blink of an eye, I have spent four spring and autumn years in my service post. In these four years, I have been feeling the hardships and gains of four years with my comrades, thinking about the struggle and pursuit of four years with my heart, and bearing the responsibility and mission of four years with my heart. In these four years, as waiters, although we have not experienced the eventful years of Jin Ge's iron horse, we have the lofty ambition of seeing mountains and the passion of being trapped in fire. Although we didn't make great contributions to the battlefield, we have always been quietly dedicated to the main battlefield of the service industry. I remember when I first became an employee of the hotel, my friends' incomprehension and family's complaints made me doubt my original choice. I also flinched and hesitated, but when I saw my colleagues around me still working hard with enthusiasm under such difficult circumstances, their heartfelt and persistent service career attracted me deeply. It was also under their infection that I began to study business knowledge and practice business skills hard.
From the application of civilized service language to programmed hygiene and cleaning, it is a brand-new topic for me, and I need to learn it from scratch bit by bit. From strangeness to understanding, from familiarity to familiarity, a little bit of hard work is condensed, so ordinary life becomes full and colorful. The working experience made me feel the hardships of struggle and the happiness of growing up, realized the true meaning of tenacious struggle and perseverance, and deeply understood the unique quality of service personnel who dare to endure hardships.
with selfless dedication. With the rapid development of society, the requirements for service quality are constantly improving. Excellent service quality is the magic weapon for enterprises to survive, and standards are the foundation of quality. As the concrete executors and operators of standards, we have an unshirkable responsibility. It is our requirement to earnestly safeguard the interests of enterprises and do a good job in service. High quality and high efficiency are our service criteria. Establishing the image of a first-class service enterprise is an unchangeable commitment to building a harmonious enterprise. With my hard work, I have won the trust and approval of the leaders. My heart is full of the sweetness of harvest and pride. This is the nature of our work. From this point, I deeply realized the hardships of the work and the dedication of being serious, responsible and conscientious in my post. The sun burns because it chooses brilliance; The mountain is mighty, because it chooses perseverance. Choose the service career, because it is entrusted with my expectations and dreams. It is with countless unknown dedication that the benign development of safety production has been achieved; It is precisely because of countless jobs with no regrets that our accommodation and living environment are better. Standing here, I can proudly say: service, I have no regrets! Looking at the sky, the morning glow in the 21 th century is so brilliant; Looking around the world, the picture of the 21th century is magnificent and magical.
For the image of Fenhe River, we, ordinary waiters, will move towards higher goals! Although there will be many bumps and unpredictable difficulties on the road ahead, as long as all our employees unite and work together, we will certainly build a strong fortress of service. My ideal is here with you! My ideal starts from you! I love you! You are my choice without regret! ! !