The goods or services provided by the business operators do not meet the quality requirements as stipulated in the return clause of the Consumer Protection Law. Consumers can return the goods according to the state regulations and the agreement of the parties concerned, or require the business operators to fulfill the obligations of replacement and repair.

2. If there is no state regulation and agreement with the parties concerned, consumers can return the goods within seven days from the date of receipt; After seven days, consumers can return the goods in time if they meet the statutory conditions for termination of the contract. If they do not meet the statutory conditions for termination of the contract, they can ask the operators to fulfill their obligations such as replacement and repair.

3. if the goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the operator shall bear the necessary expenses such as transportation.

4. Legal basis: Law on the Protection of Consumers' Rights and Interests

Article 25 Where an operator sells goods by means of internet, television, telephone or mail order, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:

(1) The goods are ordered by consumers;

(2) fresh and perishable;

(3) digital goods such as audio-visual products and computer software downloaded online or unpacked by consumers;

(4) newspapers and periodicals delivered.

except for the commodities listed in the preceding paragraph, other commodities that are confirmed by consumers at the time of purchase as unsuitable for return are not suitable for unreasonable return.

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the goods returned by consumers should be in good condition. The business operator shall return the commodity price paid by the consumer within seven days from the date of receiving the returned commodity. The freight for returned goods shall be borne by consumers; Unless otherwise agreed by the operator and the consumer, such agreement shall prevail.