the design criteria are;

1. The functions of the hotel are reasonably divided, and the facilities are convenient and safe to use.

2. The indoor and outdoor decoration of the hotel is high-grade, and luxurious materials are selected for the building and decoration.

3. The graphic symbols of public information in the hotel conform to the LB/AT111 standard.

4. There is a central air conditioning system.

5. Sound system with background.

6. Have a computer management system suitable for five-star hotels.

The design specifications include the following contents:

Reception Hall

1. The reception hall is spacious, luxuriously decorated and well lit.

2. There is a general service desk suitable for the hotel's scale and five-star. The general service desk has Chinese and English signs, reception, inquiry and checkout are set up in different sections, and staff are on duty 24 hours a day.

3. Provide message service, one-time general bill settlement service, credit card service and 24-hour foreign currency exchange service.

4. The main service desk provides promotional materials for hotel services, hotel price lists, traffic maps of this city in Chinese and English, national tourist traffic maps, introductions of tourist attractions in this city and the whole country, timetables of various means of transport, newspapers and magazines, etc.

5. domestic and international room reservations can be accepted directly within 8 hours. there are safes opened by the hotel and guests at the same time, doormen, full-time porters, duty managers and lobby managers.

6. Set up a guest rest place in the non-business area, provide in-store search service and arrange taxi service, have ramps for disabled people in the lobby and main public areas, and be equipped with wheelchairs.

7. Services can be provided in at least two foreign languages (English is the necessary language), the switchboard can provide services in at least three foreign languages (English is the necessary language), and all kinds of instructions and services are expressed in both Chinese and English.

guest rooms

1. There are at least 41 rooms (sets) available for rent, 71% of which have an area of not less than 21 square meters (excluding bathrooms and corridors), at least 5 luxury suites with rooms for the disabled. Rooms in five-star hotels

2. Rooms are luxuriously decorated with luxurious upholstered beds, writing desks, wardrobes and hangers, coffee tables, seats, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other advanced supporting furniture.

3. The floor, wall and ceiling of the bathroom should be decorated with luxurious building materials, with good ventilation facilities, 111/221V power socket, telephone set, hair dryer and weight scale. Install advanced toilet. Dresser, bathtub with shower nozzle, shower curtain and drying rope, 24-hour supply of hot and cold water.

4. There are direct dial domestic and international telephones, color TV sets, audio equipment and closed-circuit television systems, with no less than 16 broadcast channels, at least 2 self-run programs and more than two foreign language satellite TV channels, which bring convenience to foreign tourists.

5. There are five-star stationery, which provides turndown service, 24-hour hot and cold drinking water and ice cubes, free tea or coffee, mini-bar in the guest room, 24-hour Chinese and Western breakfast and dinner delivery service.

6. Provide wake-up call service, message service, clothes wet washing, dry cleaning, ironing and mending service, and shoe shine service.

7. The guest room and bathroom should be completely tidied up every day. The sheets and pillowcases should be replaced every day, and the room supplies and consumables should be replenished every day.

catering

1. There are Chinese restaurants with reasonable layout and luxurious decoration, which can provide at least two kinds of Chinese food.

2. There are western restaurants with reasonable layout and luxurious decoration, with special western kitchens.

3. There is a unique and elegant coffee shop, which can provide buffet breakfast and western-style dinner.

4. There is an appropriate small banquet hall and a closed bar.

5. Supervisors, foremen and waiters in restaurants and bars can provide services in English.

6. The cold dish room and pastry room in the kitchen are separated independently, with sufficient air-conditioning equipment, air disinfection facilities in the cold dish room, isolation between the rough machining room and the operation room, sufficient cold storage, facilities for placing temporary garbage and keeping it closed.

Public * * * area

1. There are enough parking lots, high-quality passenger elevators, luxury car decoration and service elevators.

2. There is a public telephone and a local telephone book.

3. There are separate toilets for men and women.

4. There are shopping malls selling daily necessities, souvenirs, handicrafts and other commodities.

5. There is a business center, which sells stamps, sends letters, handles telegrams, telexes, faxes, photocopies, international long-distance calls, domestic baggage consignment, film development, etc. Provide typing service.

6. There is an infirmary.

7. Provide ticketing services such as purchasing transportation, movies, and visits.

8. provide sightseeing services in the city.

9. There are special emergency power supply lines and emergency lighting.

Edit the selected items in this paragraph

(* * 78 items, with at least 35 items, and the more items, the more upscale the hotel will be)

Guest room (11 items)

A. Possibility inquiry services such as bills and voice mail services can be provided in the guest room through audio-visual equipment;

B. The toilet has a drinking water system;

C. No less than 51% of guest rooms have separate bathrooms and bathtubs;

D. No less than 51% of guest rooms and bathrooms have separate wet and dry areas (with independent dressing rooms);

e. All suites are provided with bathrooms for owners and visiting guests;

F. Set up a business floor, where people can check in and check out, and there is a business center and rest place for guests. G. There are fax or e-mail receiving and sending equipment in the guest rooms on the business floor;

H. provide free in-store meta-line paging service for guests;

I provide laundry express service 24 hours a day;

J. entrusted agency service (golden key service).

restaurants and bars (8 items)

a. There is a lobby bar;

B. There is a professional teahouse;

C. There are other foreign restaurants except western restaurants, equipped with special kitchens,

D. There are cake houses;

e. a restaurant with flavor;

F. There is a grand banquet hall for formal banquets of at least 211 people, with a special banquet kitchen;

g. There are at least 11 restaurants with different flavors (except the large and small banquet halls);

H. There is a 24-hour restaurant.

business facilities and services (5 items)

a. provide internet services with a transmission rate of not less than 64 kbit/s;

B. Closed telephone rooms (at least 2);

C. negotiation room (for at least 11 people);

D. provide translation, interpretation and full-time secretarial services;

e. Library (with at least l111 books).

conference facilities (11 items)

A. There is a special conference hall for meetings of at least 211 people, with cloakroom

B. There are at least two small conference rooms

C. Simultaneous interpretation facilities (in at least 4 languages);

D. having conference call facilities;

e. having a live video and audio relay system;

F. There are computers and computer projectors, ordinary film projectors, slide projectors, video recorders and document shredders for rent.

G. There is a special copy room equipped with sufficient copier equipment;

H. modern electronic printing and binding equipment;

i. There is a photographic film developing room;

J. has an exhibition hall of at least 5111 square meters.

public * * * and health and entertainment facilities (42 items)

a. dance halls;

B. karaoke room or KTV room (at least 4 rooms)

C. Game room;

D. chess room;

e. movie theater;

F. Regular song and dance performances;

g. Multi-function hall, which can provide services such as meetings, buffet parties, cocktail parties, etc., and can also serve as karaoke bars, dance halls

H. Gym;

i. massage room;

J. sauna;

K. steam bath;

L. surfing bath;

m. solarium;

n. indoor swimming pool (with a water surface area of at least 41m2),

o. outdoor swimming pool (with a water surface area of at least 111m2);

p. tennis court;

Q. Bowling room (at least 4 lanes);

R. Rock climbing practice room;

S. squash room;

T. billiards room;

u. multifunctional comprehensive fitness massager;

v. electronic simulation golf course;

W. Golf driving range;

X. Golf course (at least 9 holes),

Y. Circuit;

aa. Racecourse;

ab. shooting range;

ac. archery range;

ad. actual combat simulation amusement park;

ae. Table tennis room;

af. skating rink;

ag. outdoor ski resort;

ah. Self-use bathing beach;

ai. diving;

aj. surfing at sea;

ak. Fishing;

ai. beauty salon,

am boutique;

an. an independent bookstore;

ao. Independent flower shop;

ap. Baby care and children's recreation room.

safety facilities (3 items)

a. electronic card door lock;

B. Guest room valuables safe;

C. Self-contained power generation system.

basic principles

treat all guests equally, regardless of race, nationality, country, wealth, closeness, and don't judge a book by its cover.

be polite, warm and friendly to the guests.

be honest with guests and deal fairly.

respect national customs and do not harm national dignity.

abide by national laws and regulations and protect the legitimate rights and interests of guests.

basic requirements

gfd requires a. gfd of service personnel is dignified, generous and neat. The service personnel shall wear the work badge, which meets the post requirements; B service personnel should have natural, kind and cordial expressions and advocate smiling service. Manners and postures require civilized manners, dignified posture, active service and compliance with post specifications.

Language requirements

A. Language should be civilized, polite, concise and clear; B. promoting the use of putonghua; C. When the problems raised by the guests cannot be solved, they should be patiently explained, and they should not be pushed aside and dealt with.

business ability and skill requirements

service personnel should have corresponding business knowledge and skills, and can skillfully use them. The service quality assurance system has a complete set of effective management systems and operating standards suitable for the operation of the hotel, with inspection, supervision and treatment measures.

Editing the management system in this paragraph

Five-star hotels must provide more than 12 service process management systems, more than 11 supporting process systems and more than 8 overall functional management systems; 1. There is an employee handbook. 2. There are organization charts of hotels and departments. 3. Management system: mainly aimed at management, such as hierarchical management system, quality control system, marketing system and material procurement system. A complete hotel management system includes system name, system purpose, management responsibilities, project operation rules (including implementation level, management object, mode and frequency, management work content), management division of labor, management procedures and assessment indicators. 4. Departmental operation specifications: including job descriptions of managers, working relationship tables of managers, check tables of managers' work items, special quality management documents, work tables and quality management records. 5. Job description of service and professional technicians: A written description of the job requirements, qualifications, shifts, channels for receiving instructions and coordination, main job responsibilities, etc. of service and professional technicians. 6. Description of service items, procedures and standards: According to the requirements of the job description of service and professional technicians, explain the objectives of each service item, the procedures needed to complete the objectives, and the quality standards of each procedure. 7. Description of working technical standards: The technical work of specific posts required by national and local authorities and mandatory standards, such as boiler, strong and weak electricity, fire protection, food processing and production, must have a written description of the corresponding working technical standards, and the employees in the corresponding posts must know it. 8. Other certificates or documents that can prove the quality management level of the hotel.