Hotel name: Macau Star Hotel English name: STAR WORLD Hotel- Macau Hotel Star: Five-star hotel Hotel Address: Friendship Avenue Hotel in Macau opened in 2006 Number of rooms: 509 Traffic location: 6 km from the airport Macau Airport, 2.5 km from the Macau Ferry Terminal; 7 kilometers from the gate; Service facilities: parking lot, conference hall, business center, foreign currency exchange service, barber shop, ticketing service, laundry service, disabled rooms, catering facilities: Chinese restaurant, western restaurant, Japanese restaurant, coffee shop and bar, limited time food delivery service, entertainment facilities: gym, massage room, outdoor swimming pool, guest room facilities: international long-distance telephone hotel services: conference hall, business center, parking lot, foreign currency exchange service, etc. Credit cards for outdoor swimming pools: MasterCard, Visa, American Express, Diners' Card, JCB Card, TUSB Card and UnionPay Card. Surrounding environment: Guanyin statue, fisherman's wharf and Nanwan Lake area. Inquiry: The management of star-rated hotels in Macau Peninsula is divided into four levels: (1) waiter operation level. In order to provide high-quality service to guests, hotels must be reflected by the service of waiters. Therefore, the waiter's quality, personal image, etiquette, courtesy, language communication ability, adaptability, service skills and service skills are important conditions for the hotel to improve service quality. In short, service personnel should be clear about their responsibilities, service procedures, service quality standards, service skills and theoretical knowledge in accordance with the post responsibility system, and be responsible to the supervisor (foreman). (2) The supervisor (foreman) is mainly responsible for arranging the daily work, supervising the service work of the team's waiters and checking whether their services meet the hotel's service quality standards at any time. As a supervisor (foreman), you should also assist the waiters in this class to work or provide services at any time. Especially in the peak service period, or in the case of insufficient service personnel, the foreman must personally participate in the service work, so the foreman must have high service skills and service skills, be an example for the waiters in his class, and be the organizer and commander of the service site. Otherwise, he has no right to lead the waiters in this class. The supervisor is responsible to the department manager and the foreman is responsible to the supervisor. (3) The department manager is mainly responsible for the division of labor, leadership, command and supervision of the personnel in this department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the next higher level, and determining the business policy and service standard of the department in order to obtain the greatest economic benefits. As a department manager, you should not only have the ability to organize and manage training, but also be familiar with the service standards and processes of the department, as well as have practical work experience and certain service skills. The department manager is responsible to the general manager. (4) General Manager's decision-making layer The general manager of the hotel is mainly responsible for formulating the business policy of the enterprise, determining and looking for the tourist market and development goals of the hotel, and making decisions on major business issues such as the hotel's business strategy, management means and service quality standards. In addition, we should select and train high-quality managers to guide public relations propaganda and foreign business contacts, and constantly improve the reputation and popularity of the hotel. The general manager is responsible to the board of directors.