In today's social life, there are more and more places where we can come into contact with job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. I believe many friends are very upset about formulating job responsibilities. The following are the job responsibilities of the business reception department (5 selected articles), which are welcome for your reference and hope to be helpful to you.

Responsibilities of Business Reception Department: 1 1. Responsible for answering the service hotline and transferring calls, doing telephone consultation well, carefully recording and conveying important matters to relevant personnel, without omission or delay;

2. Responsible for the reception, basic consultation and introduction of visiting customers, smiling service, being warm and polite to visiting guests, patiently answering questions and maintaining good manners;

3. Responsible for the company's document processing, printing, copying, fax sending and receiving. Responsible for signing and distributing all kinds of letters, parcels, newspapers and magazines of the company;

4. Be responsible for the high-quality reception of visiting guests (including but not limited to exhibition hall introduction and dining service), pay attention to manners and maintain the company image;

5. Be responsible for the sanitation and cleaning of the business reception room of the company and the placement of tables and chairs, and keep it clean and tidy;

6. Be familiar with the use and regulations of reception room service facilities and provide services correctly;

7. Strengthen the study of business knowledge, constantly improve their professional quality and skills, and improve the quality of business services;

8. Accept the work arrangement of the leaders of the Administration Department and assist the personnel administration personnel to do other work of the Administration Department.

Responsibilities of Business Reception Department 2 1. Responsible for the overall work of the reception department, support the regular meeting of this department, keep abreast of the ideological trends of employees, effectively adjust and check the gfd of employees in charge of this department, organize discipline, polite language and work efficiency.

2. Be responsible for the preparation of employee worksheets, reasonably arrange the work of subordinates, adjust all kinds of consumables used by this department, and strictly control costs.

3, responsible for checking the implementation and implementation of safety and fire control work.

4. Formulate and organize the implementation of the training plan for service personnel, be responsible for the quality education of personnel in this department, pay special attention to the business training of personnel in this department, continuously improve the business quality of employees in this department, be responsible for the assessment of employees in this department, and correctly evaluate the work of subordinates.

5. Be responsible for drafting, formulating and drafting the job responsibilities, procedures, standards and rules and regulations of each position in this department, and make work arrangements according to the work plan.

6. Be responsible for coordinating the relations among the subordinate departments of the reception department, arranging and summarizing the work, studying and deciding on major issues of this department, praising good deeds, criticizing bad phenomena, and being strict with yourself.

7. Attend various regular meetings and special meetings on time, report the work of the department regularly, and report any major problems in time.

8. Be responsible for establishing and perfecting the work files of this department and reviewing and handling various reports. Supervise, inspect and assess the implementation of the work (service) standards, management system and post responsibility system of this department.

9. Responsible for organizing, implementing, supervising, inspecting, evaluating and implementing the total quality management and work suggestions of all office buildings.

10, complete other tasks assigned by leaders.

Job Responsibilities of Business Reception Department 3 Job Responsibilities:

1, according to the administrative management system, through vertical and horizontal communication and confirmation, formulate reception plans and detailed rules, and constantly improve and optimize them on the basis of practice;

2. Obey the leadership of the president's office and the head of the administrative department, standardize the reception etiquette, and provide first-class reception services for guests according to the prescribed procedures and standards;

3. Dock supplier management, regularly maintain and update hotel, catering and air ticket cooperation agreements, explore cost-effective partners, and make alternative and reserve plans;

4. Be responsible for the registration, reception and introduction of visitors and guests, be familiar with the general situation of the company, be able to answer general questions raised by guests and provide routine non-confidential information;

5. Participate in the preparation and implementation of reception for large and medium-sized banquet activities, and be responsible for the specific preparation, supervision, inspection and reception of important guests;

6, according to the specifications and standards of the reception application, through the project cost control, check the expenses in the process, and do a good job of the corresponding settlement and financial reimbursement afterwards.

Qualifications:

1, bachelor degree, major in hotel management, over 30 years old, good image, good temperament, and professional training in work etiquette;

2.4-5 years working experience in high-end hotels, restaurants and other service industries or 3 years working experience in government reception positions in enterprises and institutions in related industries;

3. Those who have extensive supplier resources in hotels, restaurants, airports and other channels are preferred;

4. Familiar with the office workflow, skilled in using all kinds of office software and automation equipment;

5. Good writing skills, good communication and coordination skills, and strong sense of confidentiality;

6. Master many skills such as driving and cooking, be familiar with local and surrounding traffic routes and human geography in Shanghai, and be able to adapt to short-term mobile work arrangements.

Responsibilities of Business Reception Department: 4 1. Need makeup, grooming and tools. Gfd is dignified, neat and full of energy. It is forbidden to work under fatigue and depression;

2. Twenty minutes before going to work on time;

3. Keep the correct posture when standing and smile sincerely;

4. At work, always concentrate and maintain a cautious attitude;

5. The reception desk is clean and tidy, and the required items are neatly arranged and beautiful;

6. Be familiar with the location, telephone number and position of the main leaders of the offices in the property area, so as to be accurate;

7, can correctly identify whether the guest is the owner of the property area;

8. Reasonably arrange the stranded personnel in the hall and always keep the hall in good order;

9. Actively, enthusiastically, patiently and thoughtfully provide services to the guests, and properly and clearly answer the questions of the guests;

10, the sanitary condition of the hall is good, the facilities and equipment are running normally, and the warranty is timely.

Responsibilities of Business Reception Department 5 1. Receive customers efficiently, enthusiastically and professionally to meet reasonable requirements;

2, love their jobs, love their jobs, abide by the company's rules and regulations;

3. According to the reception requirements, make a reception plan for the guests;

4. Conduct regular job-related training;

5. Be responsible for the overall planning, coordination and implementation of various meetings within the project;

6, responsible for high-end reception planning (refreshment procurement, reception, emergency treatment) and wine gift management;

7, related affairs as a whole, cost control, personnel coordination, etc.

8. Other work arranged by the leaders.

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