If the vendor of expired food you bought is unwilling to pay RMB 1,111, you can take the following measures to protect your rights and interests:
1. Communicate with the vendor: First, try to communicate with the vendor, explain your requirements and reasons, and see if a mutually acceptable solution can be reached. At the same time, remind merchants that they should compensate you for the losses according to the law.
2. Complain about relevant institutions: If the merchant is unwilling to pay compensation, you can complain to the regulatory authorities? Or complaints from consumer associations. These institutions usually investigate such problems and may ask the merchants to compensate you for your losses. You can make a complaint by calling 12331 or complaining online.
3. Seek legal help: If all the above measures fail, you can consult a lawyer? Or to the court? Bring a lawsuit and ask the merchant to compensate you for your losses. When taking legal measures, you need to prepare relevant evidence, such as purchase vouchers and photos of expired food, to prove that your rights and interests have been infringed.
4. Other solutions: You can also choose to appeal to the relevant administrative department, and discuss with the operator? The arbitration agreement reached? Submit it to the agency for arbitration, or to the public media? Ask for help.
Ways to protect the rights of foreign bodies eaten in restaurants:
1. Preserve evidence. When we eat foreign objects in the food in the store, we should keep the evidence with our mobile phones in time, either by taking photos or by recording videos, which can record the facts more completely. You can shoot the bugs first (to prove the fact that there is a foreign body on the plate), and then shoot the store environment and the clerk boss (to prove that it happened in this restaurant).
2. communicate with the merchants. Communicate with merchants, ask about the source of foreign objects, negotiate compensation matters, etc. Before that, remember to open the mobile phone to record and save the evidence. We should try our best to keep calm during the negotiation and avoid violent conflicts, otherwise we may be changed from the innocent party to the guilty party and bear unnecessary legal consequences.
3. Complaints/lawsuits. If the two parties fail to reach an agreement on compensation, they can call 12315 to complain to the Consumers Association, or feed back to the Market Supervision Administration, so that the administrative organ can check the food hygiene of the merchants and inform the media of the exposure. You can also bring a lawsuit to the court.
to sum up, if you choose to solve the problem through legal channels, it is very important to understand the relevant legal provisions and procedures in order to better safeguard your rights and interests. At the same time, make sure to keep the shopping voucher so as to provide evidence when necessary.
Legal basis:
Article 148 of the Food Safety Law of the People's Republic of China
If a consumer suffers from food that does not meet the food safety standards, he may demand compensation from the operator or the producer. Producers and business operators who receive consumer compensation claims shall implement the first responsibility system, pay first, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.