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Five standards of five-star service
Services and standards of five-star hotels:

1, room area standard number

2, decoration reference standard

3, basic equipment standards

4, communication equipment standard information equipment standard

5, equipment support standards

6. Various service standards

7. Food delivery service standard

Secondly:

1. The reception hall must be spacious, with high-grade decoration and warm atmosphere.

2. The reception at the front desk must be warm, with 24-hour online service and more than two foreign languages.

3. Provide services such as messages, complaints and suggestions that are convenient for customers.

4. Provide foreign currency exchange service and credit card service.

5. The front desk provides the price list of the hotel on the same day and the time difference between regions.

6. Provide traffic maps and national tourism road maps, and provide newspapers and magazines.

7. Set up customer rest places in non-business areas and provide various services, including searching for people and things. Arrange taxi service, home delivery, etc.

Housekeeping department:

1. Housekeeping department can provide at least 45 rooms for rent, and 80% of the rooms should be no less than 25m2. At least six luxury private rooms can be opened. There are also special rooms for special people.

2. Every room is luxuriously decorated, including complete facilities without damage. If there is any damage or potential safety hazard, it should be checked and replaced in time.

3. Provide five-star daily necessities and personal belongings.

4. Pay attention to the customers who leave messages at the front desk and deal with the customer's message problems in time.

5. Rooms should be fully disinfected every day, and the replenishment service should be replaced.

Catering:

1. Chinese restaurants offering various banquet boxes and western restaurants offering different styles.

2. It can provide an elegant coffee shop.

3. Provide buffet breakfast and Chinese and western food.

4. Tea tasting room with quiet atmosphere

Public * * * venues:

1, there are enough dedicated passenger elevators.

2. There are enough parking spaces.

There is a large supermarket in or near the hotel, which is convenient for customers to shop.

4. Equipped with high-speed wireless network.

5. Equipped with a clinic.

6. Provide sightseeing service in the city.

7. Provide convenience services.

Legal basis:

Law of the People's Republic of China on Environmental Impact Assessment

Seventeenth construction project environmental impact report shall include the following contents:

(a) the general situation of construction projects;

(two) the current situation of the surrounding environment of the construction project;

(three) analysis, prediction and evaluation of the possible impact of construction projects on the environment;

(four) environmental protection measures of construction projects and their technical and economic demonstration;

(five) the economic profit and loss analysis of the environmental impact of the construction project;

(six) suggestions on the implementation of environmental monitoring for construction projects;

(7) conclusion of environmental impact assessment.

The content and format of the environmental impact report form and the environmental impact registration form shall be formulated by the competent department of ecological environment of the State Council.

Eighteenth environmental impact assessment of construction projects should avoid duplication with the planned environmental impact assessment.

As a whole, the environmental impact assessment is carried out according to the construction project, but the planned environmental impact assessment is not carried out.

If the planning that has been conducted with environmental impact assessment includes specific construction projects, the conclusion of the planning environmental impact assessment shall be taken as an important basis for the environmental impact assessment of the construction project, and the contents of the environmental impact assessment of the construction project shall be simplified according to the review opinions of the planning environmental impact assessment.