Supplier management system is the basic system for business collaboration between enterprises and suppliers. Enterprises can establish their own supply chain system on this platform to achieve online business collaboration between supply and demand. The overall goal of the supplier collaboration platform is to fully integrate the supply chain resources, to help the supply and demand side of the real-time efficient business collaboration, and constantly improve the competitiveness of the supply chain.
Second, the concept of supplier management
(1) suppliers
What is a supplier? Supplier refers to, directly to the enterprise to supply a variety of required resources (goods and corresponding services) of enterprises and their branches or individual businesses, including manufacturers, distributors and other intermediaries. Supplier to the enterprise to provide resources, including raw materials, whole equipment, energy, capital and labor services. For example, BOE is the supplier that provides Huawei's cell phone screens, Fuyao Glass is the supplier of Azure automobile glass, and Oracle and Sap are the suppliers of major enterprise management software.
(2) Supplier lifecycle
Supplier lifecycle management mainly refers to the supplier from the supplier search, inviting suppliers to register or supplier registration, qualified supplier access management (evaluation and maintenance of qualified supplier list), to the supplier basic information update and maintenance, and then based on the occurrence of the procurement business on the basis of the supplier's continuous evaluation, and finally for the evaluation of the failed or other reasons lead to the elimination of the supplier. Finally, suppliers are eliminated if they fail the evaluation or for other reasons. In short, supplier lifecycle management is the whole process from supplier development, supplier certification introduction, supplier performance evaluation and risk management to supplier elimination. Through the supplier life cycle management, you can effectively establish and safeguard the enterprise's high-quality procurement sources.
(3) Supplier Relationship Management
Supplier Relationship Management, also known as Supplier Relationship Management, or SRM for short, just as CRM is used to manage customers and improve customer relations, SRM is used to manage suppliers upstream of the supply chain and improve the maintenance of their relationships. SRM is a commitment to realize and suppliers to establish and maintain a long, close partnership management ideas and software technology solutions, its goal is to establish long-term, close collaboration with suppliers to expand the relationship between the two sides *** with the development of the market, to achieve a win-win business management model.
Third, the supplier relationship management system
1. Supplier relationship management system
Supplier relationship management system, usually also known as SRM system. SRM system is oriented to the front end of the supply chain, used to improve the relationship between the enterprise and its supply chain upstream suppliers of the system, aimed at optimizing the two sides through the perfect control of information technology system information flow, logistics and capital flow, to provide convenient, efficient and cost-effective management. SRM system functions mainly include inquiry and quotation coordination, order coordination, delivery coordination, inventory coordination, information coordination, etc.
2. Supplier introduction
(1) Supplier self-registration
Supplier obtains the supplier registration link on the enterprise's official website or through other means, or receives the supplier registration link sent by the buyer, or receives the supplier registration link sent by the buyer.
Suppliers can get the supplier registration link on their own on the official website of the enterprise or through other means, or they can receive the invitation to register link sent by the buyer, log in to the SRM system of the enterprise through the link, fill in the key information such as the supplier's name, tax registration number, address, contact information, and upload the necessary qualification documents, including the business license (self-employed suppliers need to upload the ID card photo), etc., and then submit the registration to complete the waiting for the audit. The following figure is the entrance to the Huawei website for potential suppliers to register on their own.
(2) Supplier qualification review
When managing supplier access, it is important to review the basic situation and qualifications of suppliers. Due to the differences in the quality management system used by different companies, so the content of the supplier access audit is not the same, usually set up a "basic supplier questionnaire" and "supplier qualification assessment form", the more stringent need to carry out sample audits and supplier site visits to the audit and so on.
3. Procurement sourcing
Procurement sourcing management is mainly to achieve online sourcing management, the original offline quotation and bidding system converted into an online system to ensure the fairness and transparency of sunshine purchasing, and to achieve the unity of the flow of information and business flow to achieve the management of the information **** enjoy the purpose. Procurement sourcing methods mainly include quotation inquiry, bidding, and online bidding
(1) Quotation Inquiry
Online quotation inquiry mainly refers to the establishment of online quotation inquiry management between the purchaser and the supplier, whereby the purchaser publishes the quotation inquiry online, and the supplier makes the quotation online. The online RFQ management can compare and analyze suppliers' quotes more quickly, and the quotes can be directly created into purchase orders, which makes it easier for buyers to create purchase orders based on the results of the RFQs.
(2) Bidding
Online bidding management is mainly through the means of information technology to improve the current bidding management system. The system records all kinds of information attached to the bidding process, so that the bidding process can have a complete record in the system, so that it is easy for the regulatory authorities to carry out inquiries and analysis after the event.
(3) Online bidding
Online bidding management is mainly through the means of information technology to improve the current bidding management system. In the system records the bidding process of all kinds of attachment information, so that the bidding process in the system can have a complete record, to facilitate the supervision of the department to carry out the query and analysis after the event.
4. Portal Collaboration
In the past, buyers communicated with suppliers mainly through offline phone calls, emails, faxes, and so on. For example, before a purchase order is signed, the buyer needs to determine the delivery date, quantity, etc. with the supplier, and then enter the purchase order in the system after the determination is completed, and then execute the subsequent procurement business process. However, through the supplier portal of the SRM system, the offline communication method in the past is converted to online, upgrading the communication method with suppliers and recording the communication process with suppliers.
(1) Order Collaboration
Order Collaboration refers to the online purchase order confirmation and purchase order modification, as well as the exchange of information feedback between corporate buyers and suppliers through the SRM system.
(2) Delivery collaboration
Delivery collaboration refers to the supplier in the completion of the preparation of goods, through the SRM system to enter the delivery information, such as the number of shipments, delivery time, the expected arrival time, third-party logistics information, etc., and print delivery orders, which can make the relevant enterprise buyers, warehousemen, etc. can be based on the delivery of information to do the appropriate preparations. After the goods are delivered to the warehouse of the enterprise, the treasurer can also be based on the delivery of the physical acceptance of the delivery order and procurement in the system to receive.
(3) inventory collaboration
Delivery collaboration refers to the supplier in the completion of the preparation of goods, through the SRM system to enter the delivery information, such as the number of shipments, delivery time, the expected arrival time, third-party logistics information, etc., and print the delivery note, which can make the enterprise related to the buyer, the treasurer and so on can be based on the delivery information to make the appropriate preparations. After the goods are delivered to the warehouse of the enterprise, the treasurer can also be based on the delivery of the physical acceptance of the delivery order and procurement in the system to receive.
(4) information collaboration
Delivery collaboration refers to the supplier in the completion of the preparation of goods, through the SRM system to enter the delivery information, such as the number of shipments, delivery time, the expected arrival time, third-party logistics information, etc., and print the delivery note, which can make the enterprise related to the buyer, the treasurer can be based on the delivery of information to make the appropriate preparations. After the goods are delivered to the warehouse of the enterprise, the treasurer can also be based on the delivery of the physical acceptance of the delivery order and procurement in the system to receive.
(5) Financial collaboration
(6) Reconciliation collaboration
5. Performance management
The purpose of supplier performance assessment is mainly to ensure that the supplier's quality of supply, and at the same time in the horizontal evaluation of suppliers, screening out the best suppliers, eliminating the poor performance of the supplier.
Supplier performance appraisal is divided into quantitative analysis and qualitative analysis of two dimensions, for the supplier's delivery, price, quality and other indicators, you can refer to the business system (ERP system) of the business data to conduct statistical analysis, resulting in scoring results. For service attitude, after-sales quality and other indicators, it is necessary for relevant personnel to carry out human subjective scoring and evaluation. Enterprise assessment of suppliers is usually divided into quarterly and annual assessment, by the assessment results to determine the level of suppliers, and even eliminate unqualified suppliers.