tourist attractions will conduct a mystery customer survey, mainly checking the following contents:

1. Service attitude: check whether the service attitude of the employees in the scenic spots is friendly and enthusiastic, and they can actively provide help and answer tourists' questions.

2. Guide explanation: Check whether the explanation given by the guide or commentator is accurate, vivid and professional, and can attract tourists and convey relevant information.

3. environmental sanitation: check the cleanliness of facilities, public areas and toilets in the scenic spot, and whether they are kept clean and orderly.

4. safety management: check whether the safety facilities and signs in the scenic spot are perfect, and whether the employees strictly implement the safety rules and regulations to ensure the safety of tourists.

5. facilities and equipment: check whether the operating conditions of facilities and equipment are normal, such as elevators, sightseeing bus, lighting and acoustics, etc.

6. catering service: check whether the food quality, service quality and price of restaurants or food stalls in the scenic spot are reasonable.

7. shopping experience: check whether the prices of shops or souvenir shops in the scenic spot are transparent, and whether the product quality and after-sales service meet the standards.

8. Tour experience: Check whether the tour route and guide map of the scenic spot are clear and easy to understand, and whether convenient and fast transportation is provided.

9. Waiting in line: Check the queuing situation of tourist attractions in the scenic spot to see if it can reasonably guide tourists and reduce the waiting time.

11. Complaint handling: Check the complaint handling mechanism and effect of the scenic spot to see if the complaints and problems of tourists can be handled in time.