2. Have a strong sense of service, be able to provide quality service from the standpoint and angle of customers, have a big picture and a strong sense of responsibility;
3. Strong communication, coordination and adaptability, able to properly handle various problems with guests and maintain good communication and coordination with various departments;
4. Understand various hotel services, local customs, tourist attractions and local products, have certain business knowledge, and be able to simply handle business information related to guests;
5. Good behavior and good language communication skills.
6. Rich knowledge and strong ability to withstand pressure.