1. Should first explain their identity: "Hello! I am **, bother you ......" to eliminate the customer's distrust.

2. There should be polite language: can I bother you for a minute?

3, because you have previously ordered our company's vegetable delivery service, the recent period of time (depending on when the customer is probably canceled) is the suspension of this service, I would like to this side of whether it is convenient to ask what causes you to suspend this service?

4, understand the reasons for customers to cancel this service, explain the advantages of the company, weakening the customer care to give up the reasons for ordering, this time you can say by the way the launch of a lot of new dishes, you can also exchange pleasantries, the other side of the house is alone or live with their children, the old man, then call an uncle and aunt, it may be better; by the way to ask each other what they like to eat, children ah lover ah like to eat what! Vegetables, anyway, is a set of relations, and then you can say what what vegetables on what disease good ah (this do not talk nonsense, you can prepare their own information, probably know what vegetables on what beneficial), I think your company president's original intention is to restore the lost customers it can also say that the distribution of the convenience and speed, the elderly, you can say that the children are not assured of inconvenient transportation, traffic congestion, young people, you can say that the work of the busy! The main reason for this is to create greater economic benefits in a limited amount of time, mainly depending on the customer's work and age level. Almost the end of the time to ask you have previously ordered our vegetable delivery, certainly taking into account our company's ..... You see your side whether there is the intention to continue to order

5, on the communication of the better customer conclusion: Thank you, if you have the will of the vegetable distribution, you can always call me, my phone is *****, well, then we talk to here? Chat with you is really happy, I hope to serve you, I wish you work well, good health, goodbye.

6. Each call to do a good job to say detailed records:

1, phone number 2, the customer's last name (can get the full name is better) 3, the customer's nature of the work 4, the customer's attitude and the problem 5, how to answer and communicate with the 6, the date and length of time of the call