1, first of all, enter the password will be able to unlock, the password can be viewed in the manual of the initial password.
2. Secondly, press the menu on the remote control of the set-top box to enter the system settings, and change the program lock to not enabled.
3. Finally, press the menu on the remote control of the set-top box to enter the system settings, find Restore Factory Settings, make sure to restore the factory settings, search for programs again, and click OK.