31-second telephone sales opening remarks

31-second telephone sales opening remarks, as an excellent telemarketer, you need to seize this crucial 31 seconds when calling customers for the first time, which is our magic weapon to win. Let's share the 31-second telephone sales opening remarks for everyone. Telephone sales opening remarks in 31 seconds 1

1. Direct opening remarks

Salesperson: Hello, miss/sir? I'm Li Ming, a medical consultant of Mo's company. I'm interrupting your work/rest. Our company is doing a market research now. Could you please do me a favor?

Customer: Never mind. What is it?

-customers may also reply: I am busy or in a meeting or refuse for other reasons.

the salesman must immediately interface: I'll call you back in an hour, thank you for your support. Then, the salesman should take the initiative to hang up the phone!

When you call an hour later, you must create a familiar atmosphere and shorten the sense of distance: Hello, Miss/Sir! My surname is Li. You told me to call 1 hours later ...

2. The same kind of excuse to start

Salesperson: Miss/Sir, I'm Li Ming, a consultant of XXX company. We haven't met before, but can we talk to you for a minute?

customer: yes, what is it?

-customers may also reply: I am busy or in a meeting or refuse for other reasons.

The salesperson must immediately answer: I'll call you back in an hour, thank you. Then, the salesman should take the initiative to hang up the phone!

When you call an hour later, you must create a familiar atmosphere and shorten the sense of distance: Hello, Miss/Sir! My surname is Li. You told me to call you 1 hours later ...)

3. Introduction by others

Salesperson: Hello, Miss/Sir, I am Li Ming, a medical consultant of a company. Your good friend Wang Hua is a loyal user of our company. He recommended me to call you, and he thinks our products also meet your needs.

customer: Wang Hua? Why didn't I listen to him?

Salesperson: Really? I'm really sorry. I guess Mr. Wang hasn't come for other reasons recently. Let me introduce him to you. You see, I'm anxious to call.

customer: that's all right.

Salesman: I'm really sorry. Let me briefly introduce our products to you ...

4. Introducing myself

Salesman: Hello, Miss/Sir, I'm Li Ming, a medical consultant of a company. However, this is a sales call. I don't think you will hang up at once!

customer: selling products and cheating. I hate salespeople!

(Customers may also answer: What products are you going to promote? If so, you can directly get involved in the product introduction stage)

Salesperson: Then I really have to be careful not to let you add another annoying person, hehe.

customer: hehe, young man, it's quite humorous. What products are you going to sell? Tell me.

Salesperson: Well, the medical expert group of our company is doing a market research on xxx recently. What do you think of our products?

5. Deliberately finding fault with the opening method

Salesperson: Hello, Miss/Sir, I'm Li Ming, a medical consultant of a company. How have you been recently? Do you remember me?

customer: fine, and you are? !

Salesperson: Well, our company mainly sells sheep xx products. You called us six months ago to buy them, and we provided you with some trial products. I'm calling you this time just to ask what valuable opinions and suggestions you have for our products.

customer: you have the wrong number. I didn't use your product.

Salesperson: No way. Is it because my customer's return visit file is recorded incorrectly? I'm sorry, could you take the liberty to ask what brand of beauty products you are currently using?

customer: I am using XX brand beauty products now ...............................................................................................................................................................

customer: fine, and you are?

Salesperson: No way, Miss/Sir, you are forgetful, and I am Li Ming. You should pay attention to your health when you are under pressure at work. By the way, you have used our beauty products, and do you feel good? Recently, we just launched a joint service package. I wonder if you are interested?

customer: you may have the wrong number. I didn't use your product?

salesman: I can't mistake the customer's return visit file. Miss/sir, I'm so sorry! Can I introduce our products to you to provide some services?

Customer: It seems that you care about users. Please introduce yourself.

7. herd mentality opening method

Salesperson: Hello, Miss/Mr., I'm Li Ming, a medical consultant of a company. Our company specializes in selling xx anti-aging beauty products. The reason why I'm calling you is that our products have successfully helped many people at present and achieved the effect of delaying aging quickly (such as Maggie Cheung, Brigitte Lin, Kimura Takuya, etc.). I'd like to ask which brand you use in anti-aging beauty products. .....

Customer: Really? I am currently using XX brand beauty products.

8. Opening with the East Wind

Salesperson: Hello, are you miss/sir?

customer: yes, what is it?

Salesperson: Hello, Miss/Sir, I'm Li Ming, a medical consultant of a company. The main reason for calling you today is to thank you for your continuous support to our company. Thank you!

customer: it's nothing!

Salesperson: In order to thank the old customers for their constant support to our company, the company has specially prepared a special reward activity. I think Miss/Mr. Wang will be very interested!

customer: tell me about it!

9. Opening method of creating anxiety

Salesperson: Hello, is this miss/sir?

customer: yes, what is it?

Salesperson: I'm Li Ming, a medical consultant of a company. The main reason I'm calling you is that many customers have reported that most of the current beauty products are palliative, and once they stop using them, they will rebound immediately. I'd like to ask your opinion on this issue.

customer: yes ...

-customers may also answer: sorry, I don't know.

the salesman should interface quickly: what brand of products is Ms./Mr. Wang currently using? Telephone sales prologue for 31 seconds 2

1. Telephone sales prologue: Wrong number method

Telephone sales prologue style

Salesman: Hello, Mrs. Wang, I'm from Tengfei Automobile Sales Company. A certain brand of car that your husband is interested in has arrived. There are few discounts for the first batch of this car. I managed to help him get it. I want to ask him to have a look.

customer: sorry, I'm not Mrs. Wang.

The salesman was surprised: Aren't you Mr. Wang Ping's home?

customer: no, you have the wrong number.

Salesman quickly: Oh, I'm sorry to bother you, madam. But by the way, madam, do you have any plans to buy a new car at home?

Comments on telemarketing skills

This telemarketing skill is promoted by dialing the wrong number. Please note that at the beginning of the telemarketing opening remarks, the salesman deliberately said: A certain brand car that your husband is interested in has arrived, and there are few discounts for the first batch of this car. It was hard for him to get it. This insider's words suddenly aroused Mrs. Wang's curiosity and paved the way for the following telemarketing skills.

2. Opening remarks of telemarketing: giving suggestions

Opening remarks of telemarketing

Salesperson: Hello, manager, I'm xx from an advertising company. I want to talk to you about advertising business today, but I'm also a consumer of your products. I've been using your products these days, and I found a problem with them.

the manager thought that I was just about to refuse. Why did she suddenly become a customer? The customer is God, so he said: You are welcome to put forward your opinions.

Comments on telemarketing skills

This telemarketing skill takes a customer-oriented approach, and the manager must listen to your telemarketing opening remarks, because you become his customer and the customer is God. If you want to sell your products to customers, try to use your customers' products as much as possible. This is not only a selling skill, but also a selling attitude. Get the feeling of the customer's product use, you can tell the real experience, and you can come up with a powerful telemarketing opening speech to convince the other party.

3. Opening remarks for telemarketing: questioning method

Opening remarks for telemarketing

Salesman: Liu Jingli, if our new media can save you one third of your expenses, would you like to use it?

Liu Jingli: Yes. (Liu Jingli thinks, what can I say? I can say foolishly: no, even if I save money, I don't need it? )

Comments on telemarketing skills

The key to this telemarketing skill is to set a unique answer, and customers can only answer yes. Your telemarketing opening remarks guide the customer's attention to the product or service you are talking about, rather than the promotion itself. In this way, you can jump out of the customer's habitual refusal and start your sales talk quickly. Opening remarks of telemarketing for 31 seconds 3

Summary of telemarketing skills

1. Enthusiasm.

be sure to pay attention to whether you speak with enthusiasm. Think about it. If you don't smile with a straight face when communicating with customers on the phone, it's hard to be enthusiastic when you talk, so this enthusiasm has a lot to do with your body language. You should increase the richness of your facial expressions as much as possible. If you want to influence each other with enthusiasm, you must enrich your facial expressions and smile.

2. Speed of speech

Another important factor in enhancing the appeal of voice is the speed of speech. If you speak too fast, the other person may not understand what you are saying, but what you are saying is over, which will inevitably affect the effect of your speech. Of course, you can't speak too slowly. If you speak too slowly, you can't stand it if the other person is impatient. Therefore, when talking on the phone, the speech speed should be normal, just like when communicating face to face.

3. Volume

The volume of your speech is very important, and it can't be too small or too loud. This is because: ① When you talk on the phone, the voice is too small to make the other party unable to hear or understand clearly, or even misunderstand your original intention because you can't hear clearly; ② When talking on the phone, the voice is too loud. First, it will excessively stimulate the auditory nerve in the human brain. After a long time, it will reduce the sensitivity when listening to small sounds.

Secondly, too loud sound is also a special kind of noise to the auditory nerve of human brain, which will seriously disturb people's normal mood and make people upset and fidgety. In addition, the volume will decrease when you are not paying attention yourself, and speaking in a low voice will give customers a feeling of not being very confident.

but if it's too loud, it's not polite to customers. So try to keep the volume normal. If you are not sure yourself, you can ask your colleague for help. Call your colleague first and ask him to help you listen to whether your voice is appropriate or not, and then make adjustments.

4. Clarity of pronunciation

Clear pronunciation can fully express your professionalism. Clarity has a certain relationship with the speed of speech. If the speed of speech is slow, it will be clearer. What needs to be emphasized here is that it is better to speak slowly, spend more time when speaking, and keep your voice clear.

5. Be good at using pauses

You must be good at using pauses in the process of speaking. For example, when you speak for a minute, you should pause a little, don't keep talking until the conversation is over. Because you talked for a long time, but you don't know whether the customer is listening or not, and you don't know what kind of reaction the customer will have after listening to what you said. A proper pause can attract customers' attention more effectively.

when the customer signals you to continue, it can reflect that he is listening to you carefully. Another advantage of pause is that the customer may have questions to ask you. If you pause, he can take the opportunity of your pause to ask you questions.

The second is the language aspect of telemarketing skills.

First, the skills of opening remarks

1. Interest in attracting customers' attention;

2. Dare to introduce your company and show your identity;

3. Don't always ask customers if they are interested, but help them decide and guide their thinking; Don't flinch and give up immediately in the face of customer rejection;

4. Speak louder than usual on the phone, creating a good conversation atmosphere;

5, simple and clear, don't cause customers' disgust.

second, introduce the skills of the company or product

1. It is better to face the mentality of "hitting a wall";

2. Accept, praise and agree with customers' opinions;

3. Learn to avoid questions;

4. Turn the objection of customers into our selling point.

3. Skills to stimulate customers' desire to buy

1. Apply objective human influence and social pressure;

2. Use his point of view;

3, care about the people, things and things that the customer cares about;

4. The influence of the media and public opinion on the company;

If the skills of telemarketing can be skillfully applied, it can help you improve your work performance, let more people buy your products, and provide you with great convenience. When the skills of telemarketing are widely used, our life will be more convenient. If you want to succeed, it is inseparable from your own efforts, and finding the skills that suit you is the most successful.