In recent years, the objectives and tasks of commercial banks are very heavy, and whether they can complete various business objectives and tasks is directly related to the vital interests of employees. While doing a good job in daily supervision and management, the accounting supervisor must actively participate in the thinking of the business development of this branch. First, we must firmly establish the ideological concept of accelerating effective development. The fundamental way out for Agricultural Bank lies in development. Without effective development, nothing can be said. As a grass-roots network, under the current operating mechanism and assessment system, the main performance of accelerating effective development is the successful completion of various tasks of the business target responsibility system, thus improving the income distribution level of employees and increasing their income. Relatively speaking, the internal management is much smoother, and the working pressure of the accounting supervisor can be reduced accordingly. Therefore, accounting executives should broaden their working ideas and fully realize the supporting and promoting role of rapid and healthy business development in doing their jobs well. The second is to actively play the functions that this position should have. First of all, we should take the initiative to pay attention to the business operation of outlets, actively participate in the analysis and research of the business operation of outlets, put forward reasonable suggestions, and actively make suggestions for the effective development of business. We should do a good job in financial accounting, monitoring and analysis, collect feedback on major changes in daily funds in a timely manner, and strive to reduce unreasonable occupation. Under the premise of strictly implementing the expense plan, we should use the expenses correctly, reasonably and effectively, correctly calculate and reflect the financial revenue and expenditure, and ensure that all income will not be lost. Regularly monitor and analyze the completion of various business objectives and tasks of outlets, and actively put forward constructive suggestions when problems are found. Secondly, we should pay close attention to the improvement of counter service. The accounting supervisor should take improving the service quality of the counter as an important responsibility of internal management, and the key point is to cooperate with the lobby manager to do a good job in teller service, strengthen the education and guidance for employees, and enhance the awareness of actively improving services. Strengthen daily management measures, supervise tellers to strictly implement civilized service norms, and take effective measures to continuously improve the business skills and work efficiency of front-line counter personnel. According to the development and changes of business, adjust and optimize the labor combination in time to meet the needs of customers to the maximum extent. The third is to adhere to the law and compliance in handling accounting business. Handling accounting business according to law and compliance is an important part of the operation of accounting supervisor service business, a prerequisite for ensuring the safe operation of business and a basic guarantee for promoting the sound and rapid development of business. It is necessary to enhance the awareness of compliance, create a culture of compliance and consequences at outlets, dare to resist all violations, pay attention to working methods, and strengthen internal and external communication and coordination.
Second, the accounting supervisor should take strengthening management and controlling risks as his main responsibilities, and be a good protagonist in ensuring business safety and preventing accidents.
Preventing and controlling risks is the primary task and basic duty of accounting supervisor. Judging from the cases and accidents exposed, most of them are related to the failure of the accounting supervisor to perform his duties. To prevent and control risks, we must adhere to the organic combination of supervision before, during and after the event.
(1) Pay close attention to the ideological trends of employees and control the source of unstable factors. Usually, the accounting supervisor should fully understand and master the teller's thoughts, family, living habits and economic conditions, strengthen communication through frequent heart-to-heart talks and conversations, find out bad thoughts and behavior habits in time, do a good job in persuasion and transformation, report to the person in charge of the bank and the superior bank in an appropriate way, and put forward reasonable suggestions and measures.
(two) adhere to the system management, strictly control all kinds of business. System is the lifeline of accounting work. First of all, we must strictly implement the post restrictions and adhere to the system of separation of incompatible business posts. Secondly, strictly monitor key businesses, such as treasury, reconciliation, voucher copying, door-to-door service, extended counter and bill business. Third, strictly adhere to the "Twelve Prohibitions" and resolutely put an end to major violations.
(3) Grasp the operation specifications and effectively prevent operational risks. It is necessary to strengthen the cultivation of employees' awareness and ability of standardized operation by taking measures such as business study, skill training and assessment. Strictly authorize all kinds of business, and find out illegal operation problems in time. All grass-roots outlets should strive to achieve three 100%, that is, the implementation rate of the teller's temporary resignation system reaches 100%, the compliance rate of account management reaches 100%, and the timely and correct verification rate of early warning information reaches 100%.
(four) to strengthen inspection and supervision, timely detection and rectification of problems. The accounting supervisor must adhere to the system of compulsory inspection of daily key businesses, and pay special attention to the handling of key time periods, holiday businesses and special businesses such as correcting accounts and reporting losses. It is necessary to improve the inspection method, use the monitoring system for video access, and find problems. It is necessary to intensify the rectification of illegal acts and repeated investigations, formulate assessment methods, and strictly reward and punish cash.
Three, the accounting supervisor should improve the quality of basic accounting work as the core content, expand the results of the preparation work.
The quality of basic accounting work reflects the accounting and management level of a network. It is an important way to improve the quality of basic accounting work to carry out the activities of "three modernizations and three railways" deeply and persistently. It is necessary to organize all employees to seriously study the preparation standards and assessment rules, decompose the preparation standards into each post, and implement them in daily work. It is necessary to insist on monthly self-examination and timely rectification. Efforts should be made to improve the quality of RMB solutions and network implementation. Sub-branches should incorporate the establishment of "three industries, three railways" into the performance appraisal of accounting supervisors, so that all outlets can effectively implement work measures around the establishment objectives and ensure that all units have new promotion on the basis of the original grades.
Four, the accounting supervisor should strive for first-class work performance as the value pursuit, and pursue Excellence in actively and conscientiously performing their duties.
Accounting supervisor should have a goal in his work, that is, to strive for first-class work performance, which is the embodiment of realizing his own value. First, strengthen learning and constantly improve the level of policy and business and coordination ability; Second, we should set an example and strive to play an exemplary role; Third, we must dare to grasp and manage, and do a good job in supervision and management meticulously; Fourth, be diligent in thinking and constantly enhance the ability to perform their duties. The accounting supervisor should be encouraged to think about the following points every day: what are the tellers' thoughts worth paying attention to that day, what are the important systems that are not implemented in place, what are the businesses that need to be inspected that day, and what should be inspected emphatically tomorrow; Fifth, we should care about employees and embody humanized management; Sixth, we should actively strive for the support of the president in charge, often report to the president in charge, timely communicate the difficulties and problems encountered in our work, and gain understanding, support and help.
Five, accounting executives should strengthen education management as an important means, and strive to improve the quality of the team.
The quality of employees has a great influence on the operation and management of outlets. Teller's thought and professional quality directly affect the performance of accounting supervisor. Therefore, the accounting supervisor should take improving the quality of tellers as an important starting point, focusing on strengthening the education and training of tellers throughout the daily management process. First, strive to cultivate employees' love and dedication; Second, we must adhere to the regular business learning system; Third, it is necessary to strengthen the assessment of teller's business skills; Fourth, we should strengthen the law-abiding education for employees; Fifth, we should resolve the unfavorable factors in time and create an atmosphere of unity and harmony.
In a word, the accounting supervisor has great responsibility and great pressure. In recent years, leaders at all levels have paid more and more attention to accounting work, and at the same time paid more attention to the role of accounting supervisor. Accounting executives should strengthen their confidence, overcome their fear of difficulties, correctly understand their job responsibilities, earnestly perform their post responsibilities, and further play their due role in promoting sound and rapid business development.
How to be a good accountant in charge? 1, you should be familiar with the operation of the company as soon as possible.
2. Understand the profitability and tax burden of the company.
3. Understand the responsibilities of other financial personnel of the company and how all links are connected. And make adjustments to your habits as soon as possible.
4. Communicate with the boss more and report the financial indicators in time.
Also, slowly sum up.
How to be a good supervisor 1 Professional ability As a supervisor, you must master certain professional knowledge and professional ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, a person's professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In practical work, you need to learn from your supervisors, colleagues and subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have. Moreover, the company will give certain training regularly, which is a rare learning opportunity. Second, management ability Management ability is corresponding to professional ability for a supervisor. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time. Third, communication ability The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication. Fourth, cultivate the ability of subordinates. As a supervisor, training subordinates is a basic and important job. No matter how big the unit you lead is, remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reason. If you give it to your subordinates, you should talk to them. You may not understand it when you speak, you need to repeat it, and then you need to check it. Instead of this, it is better to do it yourself quickly. But the point is, if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to train subordinates into lions, not to turn themselves into lions. V. Work Judgment Ability The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, one must first have a straightforward mind, or a good moral quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision about what to do, how to do it, and who will do it, big or small. In fact, the work judgment ability is the synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability. Learning ability of intransitive verbs Today's society is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning and the other is practical learning, which should be carried out alternately. Only by continuous learning can we make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn and regard learning as a habit and a normal life. Learning should be extensive, professional, management, business, life, leisure and all kinds of learning. The competition between people in the future is not your past ability, but your present ability. But the way you study now, and your study now is the basis of your future competition. Seven, professional ethics Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics are the first. It's like health, wealth, status and love are all important to a person, but health is "1" and everything else is "0". As long as "1" (health) exists, personal meaning can be infinite. Professional ethics is the "1" of working people. Only with good professional ethics can the above six abilities exist, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee and a supervisor. No matter whether the company is good or not, no matter whether the position is high or low, no matter whether the salary is high or low, being responsible for one's career is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should ring the bell well. These are just some personal opinions. There are still many things to do to be a good supervisor. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally, must be realized by yourself and turned into your own things.
Every region in China has business managers or business executives, but the responsibilities and actual work contents of managers or executives in different regions are different to varying degrees, that is to say, some executives are competent and some are incompetent. There are two reasons: one is attitude. I know what to do, but I don't want to do it because I'm afraid of difficulties and troubles. The second is the ability problem. Don't know what to do, how to do it. So don't be ashamed to ask questions, study hard, improve your ability as soon as possible, and reach the position of supervisor. So I summed up what a business manager or supervisor should learn to do and implement it effectively. I hope that all supervisors understand these work contents and are implementing them according to their own status quo! 1. Manage the business personnel 1, and assist in formulating the monthly work plan and work priorities of the salesmen; 2. Supervise the market operation of sales staff; 3. Daily administration (summary of monthly meeting) 4. Improve the sales skills of salesmen; 5. Training sales staff in sales skills and product knowledge; 6. Guide the sales staff to operate the market concretely; 7. Assist in formulating the assessment and incentive mechanism for sales staff; Second, serve customers 1. For agents (1), assist agents to formulate the scoring system for dealers in their respective regions; (2) Assist the agent to formulate appropriate sales policies (price, promotion, dealer incentives, invoices); (3) Assist the agent to carry out the training for sales staff and promoters; (4) Assist the general agent to implement the appraisal system of Party A, Party A and Party B; ⑤ Assist the agent to standardize the local sales network; ⑥ Supervise and implement the sales policies (price, promotion, price adjustment and after-sales) formulated by the company; ⑦ Communicate with agents in time to ensure the integrity of product structure; 2. For dealers (1), implement the company's sales policies (price, promotion, price adjustment, after-sales and invoicing); (2) Training shop assistants; (3) Under the premise of ensuring the profit of dealers through effective methods, do a good job in reasonable listing, promotion and display, and create and maintain image sales points; (4) Assist the salesman to issue monthly sales tasks; ⑤. Help dealers to do promotional activities; Third, the market management 1, price strategy (competitors, local market, product structure); 2. Product strategy (new product promotion, centralized sales of special price machines and old models); 3. Promotion strategies (festivals, holidays, products); 4. Distribution strategy (big customers, sub-models); Four. Communicate with the general agent 1. Submit the monthly work plan at the beginning of each month; 2. Work report at the end of the month; 3. communicate regularly; 4. Information feedback; V. Daily affairs A. Market research. Mainly includes: 1. Total sales of products sold locally. Sales of major competitors. The total sales of products sold by our customers. Sales of BBK products at customers. The price of the main competitors. Our price. There are several distribution channels in the local market. The local share of our customers B. Market analysis, which mainly includes: 1. What is the proportion of local social enterprises? 2. Is the proportion of local social businesses reasonable? 3. Does our product occupy its due share in the local area? 4. The main reasons for not occupying its due share are: a) the size of the dealer's shopping mall is not enough; B) The location of the shopping mall is too biased; C) the dealer does not advocate it; E) Promoters do not sell goods; F) the price is too high; G) the dealer has insufficient funds; C) the dealer does not have 4. Promotion strategy D, the main work 1 is uploaded and issued, and the company's policies are conveyed to dealers and agents in time. This includes 1) reward policy 2) penalty decision 3) launch of new models 4) tasks of the current month, and scores of the current month 5) price adjustment to make up the price difference. There must be written records for elimination and return to the factory. It includes: a) notification content b) notification time c) notification recipient 2) check and confirm that it mainly includes 1) inventory status 2) listing status 3) price status 4) P0P usage 5) product presentation 6) promotional training 1) product knowledge 2) sales skills 3) after-sales service 4) company policy 5) product presentation 6). The placement and use of POP 4. Customer relationship 1) Not far 2) Feelings and principles 3) Being valued by customers and having a certain position in customers' minds 4) Good communication and expression skills. E, work plan mainly includes: 1) monthly work plan 2) monthly work target 3) monthly work summary f, timely feedback, mainly including: 1) market information 2) current situation of competitors 3) current situation of customers 4) problems encountered 5) solutions 6) opinions and requirements of customers 7) decision-making opinions that the company should adopt.
In addition to doing essential work, we should also close the distance with superiors, maintain good relations with peers and establish prestige in front of subordinates. China is a country of etiquette, and reciprocity is a tradition in China! Handle these things well and believe that you will be a good leader!
How to plan, execute, check and summarize a supervisor (kitchen), then plan, execute, check and summarize, and then plan, execute, check and summarize. . . .
If you do this, you can do any job well and take on any post.
How to become a qualified accounting supervisor needs to do the following:
1. Obey the distribution and command, and strictly abide by the company's rules and regulations and relevant regulations; 2. Be responsible for leading the company's financial accounting plan; 3. Organize the formulation of the company's financial plan and bank loan plan, and organize their implementation; 4. Organize the preparation of the company's financial plan and bank loan plan, and organize their implementation; 5. Responsible for organizing the accounting of fixed assets and funds; 6. Be responsible for strictly auditing all kinds of financial matters according to national regulations, and urge the office to understand all procedures; 7 responsible for reviewing or participating in the formulation of economic contracts, agreements and other economic documents; 8. Responsible for reporting the financial status and operating results to the company leaders and the board of directors, and reviewing the accounting information provided to the outside world; 9. Regularly or irregularly report various financial revenues and expenditures and profit and loss to the company leaders and the board of directors, so as to lead decision-making and support the masses to participate in management; 10. Responsible for organizing accountants to learn political theory and business technology; 1 1. Be responsible for the assessment of accounting personnel and participate in the appointment and deployment of accounting personnel; 12. Participate in production and operation meetings and business decisions;
My opinion on how to be a good accountant of credit cooperatives. The chief accountant is the business supervisor of the accounting and cashier work of the grass-roots rural credit cooperatives, and plays a connecting role in the work. Therefore, constantly improving the comprehensive quality is the premise of doing a good job of chief accountant. First, we should strengthen political study and have a broad outlook on life and values. Establish a sense of ownership in the work, enhance the sense of responsibility and mission of ownership, so as to continuously improve the subjective initiative of the work; Second, we should strengthen the study of legal knowledge, abide by the law, seriously study financial laws and regulations and various rules and regulations formulated by higher-level associations, constantly improve the awareness of obeying rules and regulations, and consciously use rules and regulations to restrain and standardize our work behavior; Third, we should strengthen the study of business skills and knowledge, often carry out on-the-job training, and set off an upsurge of learning business than technology; Fourthly, we should strengthen the study of computer knowledge. Now is the era of high-speed development of information. We should master computer operation procedures through various forms of training. Through learning, we will constantly enrich and expand our knowledge to understand what it is and why, constantly absorb new knowledge and arm ourselves with modern financial knowledge. Only with the continuous improvement of professional quality can we perform our duties better. Second, strengthen basic management and standardize accounting behavior. Accounting personnel must be valid accounting vouchers that have been strictly examined by accounting records and cannot accept any instructions other than this. The accounts must be audited and checked. It is necessary to ensure that the accounts, accounts, account tables, accounts and internal and external accounts are consistent. There can be no backlog of accounts, no settlement accidents, no interest calculation errors, no account cross-checking and no deposit overdraft. First, strict operating procedures, strengthen post constraints, and implement the "three posts" restriction system for handling posts, auditing posts and checking posts. It is strictly forbidden to work more than one person. Second, in the cash business operation process, it is necessary to check whether the accounting cashier cross-checks, and whether the warehouse keeper insists on the same receipt, receipt and delivery; Check whether the operating cash inventory is flat, counted and locked; Check whether cash receipt and payment and accounting voucher transfer are carried out according to the prescribed procedures. Thirdly, in computer operation, it is necessary to check whether the computer operator avoids other irrelevant personnel when entering or modifying the password; Check whether the computer operator leaves the terminal and returns to the initial state; Check whether the daily report of the day is checked one by one in time. With the improvement of accounting computerization, the restriction between comprehensive accounting and detailed accounting has been automatically completed by computer, but accountants should master the basic principles and systems of double-line accounting and strengthen account checking. Fourth, important items should be kept by special personnel, and the first responsible person and directional shift system should be established to clarify responsibilities, so that whoever keeps them will be responsible. Fifth, all important blank vouchers are accounted for outside the account, a register is established, and the sales number, requisition and handover system are strictly implemented. Sixth, whether there is a system of taking charge of the seal, certificate, pledge and cash, and it must be put into storage and kept in a safe at the end of business. Seventh, account books should be established for fixed assets, with accounts and cards, and register books should be established for low-value consumables to ensure that the accounts are consistent with the facts. Eighth, we should strengthen the management of other accounts receivable and accounts payable, regularly clean up all kinds of accounts receivable and accounts payable, and report the cleaning situation to the higher authorities for approval and accounting. Nine is to standardize the management of accounting files, which is an important responsibility of the host accountant. Vouchers, account books and statements should be bound according to regulations, and all kinds of accounting data should be collected and filed according to the system requirements. At the same time, we must strictly abide by the accounting file access and confidentiality system. Third, strengthen work coordination and be a good director's staff. The chief accountant of a rural credit cooperative shall cooperate with the director of the credit cooperative to reasonably arrange the counter personnel and post personnel according to the counter business volume of the credit cooperative, and at the same time assist the director to strengthen the management of these posts. First, to do a good job in security, we must conscientiously formulate and improve job responsibilities in accordance with the requirements of the "three defenses and one guarantee" responsibility system and the case investigation and prevention responsibility system. Second, the chief accountant should actively assist the factory director to implement the internal control system and ensure the implementation of various internal control systems. Under the premise of earnestly performing their duties, the chief accountant will regularly and irregularly check the performance of each position. Third, do a good job of uploading and distributing this unit, report the notice to the director in time, and supervise it carefully. Fourth, we should be good at summing up and analyzing all the work, write a financial analysis every quarter, which should be comprehensive, including the occurrence of business operations, financial expenses and operating costs, the implementation of business operating procedures and basic systems, the experience and difficulties in our work, handling opinions and rectification measures, and report to the director of the credit union in writing. Fifth, we should regularly analyze financial revenue and expenditure activities and check the implementation of financial revenue and expenditure. Fourth, strengthen counter supervision and plug all kinds of loopholes. When rural credit cooperatives handle counter business, there are often some hidden dangers in the process of business operation, which can not be reflected in the reconciliation, certificate, book and table checking. Therefore, it is an important task for the chief accountant to strengthen the on-site supervision of counter business acceptance. The chief accountant shall timely supervise the business work handled by the counter personnel on the spot, give timely guidance to irregular and unreasonable business operations, and urge the counter personnel to improve their business level and consciously abide by the operating rules. The first is to strengthen the supervision of loan issuance. Improving the quality of credit assets of rural credit cooperatives is the key link. Every loan must be issued from the business counter, and the authenticity and compliance of the loan must be carefully examined. If this is done well, it will put an end to the issuance of "three violations" loans, thus improving the quality of credit assets; Second, it is necessary to strengthen the supervision of expenses, conscientiously implement the Detailed Rules for the Implementation of Financial Management of Rural Credit Cooperatives and the Measures for the Management of Credit Cooperatives, and strictly control all expenses to ensure that there is no violation of the system and financial discipline. Third, we should strengthen personnel supervision. Credit union employees should always pay attention, pay attention everywhere, find abnormal situations, deal with them in time, and report to the director or superior if they can't handle them. Five, strengthen the counter publicity, improve the quality of service. The chief accountant of rural credit cooperatives visited the front line in person and had direct face-to-face contact with customers. His words and deeds have a direct impact on the public image of credit cooperatives, so his service attitude and appearance are particularly demanding. First, we should use civilized language, and do a good job of explanation whether we are doing our job or not; The second is to greet each other with a smile, greet each other and send them away; The third is dignified and tidy, not heavy makeup, not fancy clothes; Fourth, we must do a good job in environmental sanitation, always keep indoor and outdoor clean and tidy, and all kinds of furnishings are clean and orderly. Six, strengthen counseling and inspection, improve the overall level. With the constant changes in the management methods of rural credit cooperatives, the requirements for chief accountants are getting higher and higher. It is not enough for one person to do a good job in this institution, but also for all employees of the institution to do a good job together. First, the chief accountant should always give professional guidance to the employees of the outlets under his jurisdiction and conduct standardized operations in accordance with the relevant regulations of the higher authorities; Second, we should regularly and irregularly check the networks under our jurisdiction, and correct problems in time when they are found, so as to prevent problems before they happen.
How to be a good catering supervisor? ▲ Responsibilities of the restaurant supervisor
1, responsible for the daily management of the restaurant, and keep close contact with the kitchen to ensure the service quality of the restaurant and report directly to the restaurant manager.
2. Attend the weekly business meeting, report the work of this restaurant, and convey the meeting spirit to employees.
3. Check the work.
(1) inspection: check the arrangement and integrity of equipment, furniture and tableware every day.
(2) check the service supplies and cleanliness, and check the inventory materials;
(3) Check employees' gfd.
4. Preside over the daily pre-meal meeting and arrange the service for the day.
5. Learn about the food on the day from the kitchen and arrange the dishes that are mainly sold.
6. Sign for food and materials.
7, properly handle the guest's complaints and questions.
8, do a good job of employee attendance and assessment.
9. Do a good job in the property management of restaurants.
10, responsible for staff training.
Respondents' Supplementary Report 2009-07- 10 10:20 ▲ Responsibilities of the floor monitor of the restaurant
1, responsible for checking the arrangement and hygiene of necessary items such as tables, chairs and tableware in the working area of this group, and directly reporting to the restaurant supervisor.
2. Prepare meals with the waiter.
3. Provide technical guidance to this group of waiters.
4. Check gfd of each waiter in this group before taking up his post.
5, responsible for providing quality services for VIP.
▲ The duties of the restaurant food squad leader
1. Help the kitchen prepare the sauce before meals.
2, coordinate the work of the floor and kitchen, timely delivery of relevant information.
3. Rational allocation of manpower.
4. Check gfd, the employee of this group.
5. Make all work records related to this class.
▲ The duties of the banquet supervisor
1, responsible for leading the banquet staff and earnestly completing all banquet reception tasks.
2, care about the work, study and life of employees, and master the ideological trends of employees.
3. Handle guest complaints in time, and pay special attention to the service attitude and quality of the banquet department.
4, pay special attention to the maintenance and storage of equipment, and strive to reduce the loss of tableware and utensils.
5. Be responsible for the business training of waiters.
6. Pay special attention to food hygiene and strictly manage food hygiene, tableware hygiene, food hygiene, operational hygiene and personal hygiene.
7, do a good job of coordination with other departments.
8. Be familiar with the restaurant layout, table design, dishes, rivers and service specifications of various banquets.
9, reasonable arrangement of manpower and tableware, ensure the banquet on time.
10, skillfully prepare banquet menu.