-how to solve the problem that individual supermarkets sometimes lack vegetables? The reason for this phenomenon is that the public's purchase demand has increased rapidly in the past two days, and some supermarkets have underestimated this, and the manpower is not fully prepared and the replenishment is not timely. The relevant supermarkets have been instructed to move forward to the stocking site, improve the inventory level, stock at 2-3 times the usual level, and at the same time increase the front-line staff and encrypt the replenishment frequency to meet the purchasing needs of the citizens. It also requires key agricultural and sideline products wholesale markets and major supermarket enterprises to strengthen the docking of production and marketing, broaden the supply channels and stabilize the front-end supply. According to the monitoring data, the amount of fruits and vegetables entering the main agricultural products wholesale markets in the central city has remained at about 1.5 million tons in the past three days, which is higher than the daily amount, and the supply channels of key supermarkets have always remained smooth. Please rest assured that there is enough food, rice, oil and meat.

-how to solve the inconvenience caused by the closing of the supermarket? It has been clearly required that key living materials supply places such as urban vegetable markets, farmers' markets, agricultural products wholesale markets, life supermarkets, pharmacies, logistics distribution centers, etc. should maintain normal business under the premise of taking measures to prevent and control the epidemic. If it is really closed due to the epidemic, it is necessary to quickly eliminate risks and resume business as soon as possible in accordance with the "four quick" mechanism of "quick sealing, quick screening, quick elimination and quick solution". At the same time, according to the needs, temporary supply stations and temporary supply points have been opened in some large communities and areas where shopping is inconvenient, and some areas have also opened vegetable mobile supply vehicles to facilitate citizens to shop nearby.

-How to solve the problem that there are not many choices for online shopping? This phenomenon is mainly due to the underestimation of the growth rate of online orders by some platforms, and the logistics deployment of vegetables and other commodities takes some time. The public security, transportation and other departments have been coordinated, and the restrictions on the pass for trucks transporting people's livelihood materials such as vegetables have been lifted in the central city, and all goods have been released on sight to ensure smooth logistics. Actively organize offline merchants to increase docking with major e-commerce platforms, increase the number of online suppliers, and increase platform inventory. Guide merchants to launch vegetable packages with various combinations and prices to meet the diverse needs of different citizens.

-how to solve the problem of returning the order and delivery in time? This phenomenon is mainly due to the decrease of take-away riders and the need to further strengthen the emergency dispatch of personnel and vehicles. Three measures have been introduced to ensure the emergency supply of e-commerce, instructing major e-commerce platforms to fully allocate resources, increase first-line capacity, improve the fulfillment rate of orders, and try their best to meet the online consumption needs of citizens. Five measures for emergency supplier travel were introduced to further facilitate the normal travel of suppliers such as take-away riders and improve the timeliness of distribution. Five measures were introduced to guarantee the express delivery service in the community, requiring the terminal outlets such as express delivery stations and express cabinets to be hygienic and sterile, open for normal use, and ensure the normal operation of the delivery terminal. The Municipal Civilization Office has called on volunteers to standardize the supply and transportation, and actively play the spirit of mutual assistance and friendship.