Work summary of probation salesman 1

I joined a store in xXX in March of XX, and I have been working for more than ten months. I have been engaged in fresh-keeping work for less than three months, and my work needs me. Not long after switching to fresh meat, I was deeply touched. From ignorance to mastery, it is xx that has cultivated my skills. I am very grateful to xxx's leaders and store managers, so I work hard, work hard, make more contributions to xxx's career, and try to keep the business going. The sales volume soared and received good benefits. At the same time, it also won the satisfaction of customers and the praise of leaders. Honesty, integrity, not afraid of losses, win-win cooperation.

I am famous for my honesty. This is how I treat my guests as long as the people I have been in contact with evaluate them well. I regard my boss as my family, so I regard xx store as my career. Business is inseparable from customers. I regard customers as God, and try my best to provide quality service for customers, so that customers come with joy and return with satisfaction. My customers come from all directions. There are new customers who come here, as well as guests and hosts who have been trusted for many years. They evaluated xxx supermarket as a trustworthy store, saying that the scale was accurate, the money was correct and the price was clearly marked. The clerk is polite, courteous and considerate, and the service is polite. When entering the store, a customer at Miaozui said: To buy meat at xxx store, I mean "skipping Yunnan to eat tofu", which means going further.

People who work in xxx are tired and thin. When relatives and friends see it, the harm does not stop there. Someone asked me to change careers, and someone asked me to jump the dragon gate. I insist on staying in xxx. I want to have a conscience ... as long as I open the door and see customers coming to xx supermarket, it is my greatest comfort.

I hope xxx supermarket is stronger in xx than in xxx!

Job summary of test clerk 2

When I first came to Beijing, I was very confused and didn't know what kind of work I was suitable for. Fortunately, I entered the first company, starting from the front desk, and then came into contact with the position of sales assistant. From the initial hectic to coping freely, I gradually like this profession and feel that I am very suitable for this challenging job.

I have been a sales assistant for many years and learned a lot from it. I also learned something from my accumulated experience.

First, everything is difficult at the beginning. Every industry has the same requirements and job nature for sales assistants. So when I got a new job, I had to start all over again. From being familiar with the environment to being familiar with the product, the process needs a process, but this process will not give you too much time, and it depends on your own efforts.

Second, communication is very important. After working for so many years, I feel that communication with leaders, colleagues and various departments is essential. Good communication will make everyone's work go smoothly and reduce mistakes.

Third, the orderliness of doing things. Assistant work actually needs to do a lot of complicated things, and unexpected things will happen, which requires that everything you do should be arranged reasonably. Priorities should be clearly defined, and important things should not be forgotten or postponed. I have formed a habit now. Before going to bed every day, I have to filter what I want to do today or tomorrow in my mind.

Fourth, a strong sense of time. When leaders and colleagues need you to finish things within the specified time, you must abide by this time concept and do it in advance. If you can't finish it on time, you must communicate with others.

Fifth, advance consciousness. Just think about some things in advance and do them well, for example, when you decide to have tea tomorrow, buy tea in advance today so as not to worry.

Sixth, dealing with customers. Being a sales assistant sometimes requires dealing with customers. At this time, you can't make customers dissatisfied with the company's products and image because of your service, and let the salesman's preliminary work be done in vain. Therefore, it is very important to handle the relationship with customers.

Seven, try to do things in detail, which can also help the follow-up work. In fact, the job of assistant is not static, and sometimes unexpected things happen, which requires coping ability and experience.

It can be said that this is a good summary of my marketing study and practice, and passing the exam with excellent results is a strong encouragement and spur to me!

Work summary of test clerk 3

With so many things to do, it is inevitable that there will be some places that care about one thing and lose sight of another. Looking back at the work in the business hall, there are successes, failures, joys and sorrows. In the past week, under the care and guidance of leaders and teams, and with the full support and help of colleagues, my working ability has been greatly improved. Now, I summarize my work in the past week as follows:

Unicom business hall is the window of overseas companies. Working at the front desk of Unicom's business hall, I have many contacts with customers and need to coordinate many things. In addition to normal charging and handling business, it also plays an important role in receiving users, conducting business, coordinating relations, resolving conflicts, consulting and accepting complaints.

Great progress has been made in all aspects this week. I have accumulated a lot of experience in handling business and answering customers' questions, and I can provide customers with satisfactory services in time and accurately. Be strict with yourself at work, maintain a strong sense of responsibility, a cautious work attitude and a good attitude. Constantly strengthen business learning and strive to improve business level and coordination ability. In the work, warm service, treat each other with sincerity, and change hearts with hearts; Win the trust of customers through careful work bit by bit.

There must be problems with so many days' work, mainly as follows:

One. Business learning and system operation are slow.

Compared with other salespeople, my learning speed is really slow. Although there are objective difficulties, they are more subjective. There are still many things to learn in the future work. We should meet our high standards and strict requirements and master new knowledge and skills as soon as possible.

Two. We should further strengthen our mastery of Ningbo dialect.

Although I have been in xxx for many years, my awareness of learning Ningbo dialect is not enough, and most of my relatives and friends speak Mandarin. In this way, it is no longer a problem to understand Ningbo dialect after four years, but when communicating with older customers, because they don't understand Ningbo dialect, the other party's Mandarin listening is poor, which brings certain difficulties to communication. Ningbo dialect is also an important skill in the future work, so you should pay attention to it yourself.

Three. Some service specifications are not in place.

Such as singing to pay the bill, smiling to entertain guests and so on. Although it seems to be only some details, it is actually related to the service quality and corporate image of the business hall. Sometimes I don't fully meet these service standards, with the help of leaders and colleagues. I also realized the importance of these specifications and made improvements.

Four. The work arrangement should be strengthened.

Sometimes when there are more customers, I get anxious easily, which affects the quality of service. In the future work, we should learn to arrange our work reasonably.

Work summary of test workshop assistant 4

20xx years have passed and a new year is unfolding. As a clothing store clerk, I will summarize my work and experience as follows, and hope you can give me guidance and suggestions. In the process of clothing sales, salespeople play an incomparable role. It is very important for salespeople to master clothing sales skills. First of all, pay attention to the skills of recommending purchases.

In addition to showing and explaining clothes to customers, shop assistants should also recommend clothes to customers to arouse their interest in buying. The following methods can be used to recommend clothes:

1. Be confident when recommending clothes to customers. When recommending clothes to customers, salespeople must have confidence in themselves, so that customers will have trust in clothes.

2, suitable for customer recommendation. When presenting goods and explaining them to customers, we should recommend suitable clothes according to the actual objective conditions of customers.

3. Use gestures to recommend to customers.

4, with the characteristics of goods. Every kind of clothing has different characteristics, such as function, design, quality and so on. When recommending clothes to customers, we should emphasize the different characteristics of clothes.

5. Focus the topic on commodities. When recommending clothes to customers, we should try our best to lead the topic to clothes, and pay attention to customers' reaction to clothes, so as to promote sales in time.

6, accurately say the advantages of all kinds of clothing. When explaining and recommending clothes to customers, we should compare the differences of various clothes and accurately tell the advantages of various clothes.

Secondly, we should pay attention to the skills of key sales. Focusing on sales means being targeted. The design, function, quality, price and other factors of clothing should be suitable for people, so as to truly make the customer's psychology transition from "comparison" to "belief" and finally sell successfully. It is a very important link in sales to make customers have the belief of buying in a very short time.

Key sales have the following principles:

1, starting from 4w. Making suggestions on when to wear, where to wear, who to wear, why to wear, etc., is conducive to sales success.

2. The main points should be brief. When explaining the characteristics of clothing to customers, the language should be concise and clear, and the content should be easy to understand. The most important characteristics of clothing products should be stated first, and then spread out layer by layer if you have time.

3. Specific performance. According to the customer's situation, improvise, don't be stereotyped, just say "this dress is good" and "this dress suits you best" and other simplified and generalized marketing languages. Change the way of speaking according to the sales target. Introduce different content to different customers to suit everyone.

4. Sales staff should know the fashion trend, understand the pioneers of fashion, and explain to customers that clothing conforms to the fashion trend.

The above is my experience in my work. In the future, I will make a good work plan, sum up the shortcomings in my work in time, and strive to do my best in the clothing industry.

In the busy work, I unconsciously ushered in a new year. Looking back on this year's work process, as an employee of xxx clothing store, I deeply feel the vigorous development of Jinghua clothing supermarket and the enterprising spirit of people in Jinghua clothing supermarket. I wish Jinghua Clothing Supermarket a more prosperous sales performance in 20xx!

Work summary of test workshop assistant 5

Flowers still bloom every year, but they are different from year to year. A year full of opportunities and challenges has passed. Looking back on the past, with the help and guidance of the superior leaders, with the full cooperation of all more than 20 comrades and the concerted efforts of all departments of the company, all parties have opened up a new situation with sweat and wisdom, and the work of shopping malls has been carried out and managed smoothly throughout the year.

The improvement of the level benefits from the correct decision of the leaders in the general manager's office and the joint efforts of grassroots employees at all levels. Next year, we will improve the overall performance and comprehensive management level of shopping malls, give full play to the advantages of cadres and employees at all levels, strengthen the competitive advantage of dancing with wolves, and strive to make the sales of our shopping malls recognized by the company. In the coming days to welcome the new year, we will see the company's thriving achievements and congratulate the company on its achievements and glory in the past year. Whether it is the rectification of Yabo Department Store or the formation of a new format, it has achieved great repercussions in the industry. Inventory has profit and loss, and the company's competitive strategy has problems; Questions about customer service orientation; On the identification of enterprise brand value: the problem of customer loyalty management; There are also problems in times of peace, the speed of entering the retail market, the integration of retail marketing communication, and the precarious human resource management. I went through a process from scratch, from small to large. However, with the development of economy and the change of situation, the retail market has taken root everywhere. Faced with this situation, I know that to complete the role transformation, we must study hard, proceed from reality, strengthen investigation and study, and explore ways to solve complex problems. For more than a year, under the correct guidance of the general manager's office, I organized the study and inspection activities of cadres in Yabo Shopping Mall and Tianpeng. Through these surveys, we can understand the current situation of the circulation field in our city and the actual situation of shopping malls, and sort out new ideas to promote the construction of shopping malls under the new situation; We have a clearer understanding of the potential crisis, enhanced our risk awareness, and provided useful help for avoiding and resolving the crisis. This year, based on the principle of consolidating our advantages and developing steadily, we have summarized the following:

Inventory work

A, strengthen the human resources of Yabo Supermarket, track the shortage and store property management.

B, complete the comprehensive rectification of Yabo Supermarket, and cooperate with the manager to do a good job in commodity inventory, staff ideological work and property inspection work before rectification; Property handover, return and internal deployment, overtime arrangement of personnel, etc. in rectification. ; All handover work after rectification.

C. Assist Yan Jianping, the acting store manager, to complete a series of problems rectification in Yabo Life Museum.

D: Complete the handover procedures of fixed assets, personnel and funds between Yabo Life Museum and Tian Peng Mall.

E. Complete a series of inventory and handover of personnel, fixed assets and mall funds of Tianpeng Mall.

F. Investigate the competitive shops in Tian Peng shopping malls and evaluate the consumption situation nearby, so as to avoid price competition under the condition of commodity homogenization, repel unsalable goods in Tian Peng shopping malls, shorten the length of commodity lines and introduce new commodity varieties.

G cooperate with the training and assessment activities of cadres at or above the division level organized by the company.

Work summary of test workshop assistant 6

In the busy things, unconsciously ushered in a new year. 20xx is a year of great historical significance, with costs and merits. Looking back on the learning process and events of the past year, as an employee of xx department store, I deeply felt the hot air of the development and growth of xx department store. The personal work of my sales staff is summarized as follows:

I. Things and Responsibilities

Business eight is different from other parts, and catering is the main reason. I am the manager of the eighth business department. As the lowest handler, I deeply feel that I am an ultimate planner. My important duty is to maintain the orderly operation of the on-site planning order of the whole catering department.

Second, the quality and performance of things.

In this year, with the thoughtful and respectful service of the company's shopping guide, the support of many colleagues, the full cooperation of all the staff in the catering department, with the aim of "xxx will do things well" and relying on the professional team of "tacit understanding, lofty sentiments and work" in eight business departments, I performed my duties well and successfully completed all the tasks assigned by the shopping guide.

1, perfect its own essence, and meet the needs of the sentry box. As the saying goes, there are no major events in department stores, and most of the management matters are meticulous and sloppy. However, in order to do a good job, I keep learning and fully teach myself to meet the needs of stalls. On the one hand, I am happy to read books, such as professional newspapers and books on catering, quiet food and management. On the other hand, I politely learn from tour guides, colleagues and employees, and learn their professional knowledge, essentials and the art of dealing with people. Through the beneficial combination of study and practice, its essence is gradually improved, which basically meets the needs of this booth.

2. Pay attention to the handling of cases and improve the quality of things. Details

(1) Help the manager to do a good job in employee attendance monitoring, employee training, employee registration, monthly star clerk appraisal, etc., and put files that have not been sorted out in detail into labeled folders, which provides great convenience for everyone to consult files.

(2) Do a good job in the deployment of sports specialty stores and the construction of new counters.

(3) * * Between various parts of the company, if the information is reported to the planning department for one week, contact the public works department to repair the damaged hardware, hand in a broadcast draft to the studio every week, collect items from the administrative department, and assist the security department to maintain order in the store.

(4) Assist the manager to handle employee relations. Dealing with things is an important thing for the company. We should not only work hard, but also have a correct attitude, handle every employee well according to the company system, and embody humanization.

(5) Do other things assigned by the company's guidance seriously, regularly and obediently.

(6) For the smooth progress of some things and the harmony of other things, in addition to doing their own jobs, they also actively do things with other colleagues.

3. Strengthen on-site inspection and maintain planning order. The management event is eight steps to the whole store, and the content of the event is very detailed, which requires me to have a strong sense of responsibility, to ensure that all kinds of meticulous and perfunctory things are handled on the spot at the planning site, to make the business run well and to provide customers with a convenient and peaceful shopping situation. In this year, through the real-time information feedback from myself and all the staff of the food and beverage department, as well as the real-time communication between all parts of the logistics, this goal was fundamentally achieved.

Third, I don't have enough things to do.

In the 1. incident, some common problems in handling have not been summarized and classified in real time, especially in handling complaints, which need to be learned by guides and directors.

2. There are not many creative things, and some things are not perfect, so we need to innovate in the future.

3. The understanding of the foreman's brain and professional knowledge needs to be deepened and refined, and the degree of self-management needs to be further improved.

Test Workshop Assistant 7 Work Summary

As the saying goes, time flies, the sun and the moon fly, and half of xx years have passed in a flash. Looking back on this journey, all of us in Laohuangshang Supermarket breathed a sigh of relief, because our store was brilliantly opened on 1 26 with the strong support of the company and under the correct, meticulous and comprehensive command of the business department.

As we all know, Huangzhou Shopping Mall is located in the old city. In recent years, it has developed rapidly, the urban area has moved eastward, and the population distribution in the limited business circle has become increasingly scarce. It is really a step forward for every percentage point increase in our supermarket. Difficulties can't scare Huangzhou businessmen, and people are the first factor. /kloc-on October 26th, relying on the strong backing of the Supermarket Division, it created a historical record since Huangzhou Shopping Mall opened the supermarket. After the opening, the tired footsteps have not been recovered, and the sound of stocking rang again. In order to ensure the sales momentum of the new opening and seize the business opportunities, we try our best to make full use of Zhuge Liang through regular meetings, individual heart-to-heart talks with supervisors and discussions and suggestions. Just after the supermarket business department issued the sales target from the twelfth month to the first month, we decomposed the target step by step according to the sales and potential of each group, so that all levels could climb towards their own goals. As I said after the Spring Festival, although it is still far from the target, it has increased by 350,000 compared with the same period of last year, with an increase rate of 23.5%, especially in the daily chemical group, which has increased by 50% compared with the same period of last year, and the fresh food has increased by 665,438+0%. Structure is the soul. As long as there is a reasonable commodity structure, we can win more customers and maximize sales profits. Because we just opened in a hurry, the product structure of our store deviated from the local sales expenses, and many customers complained that they could not buy the practical goods they needed. At that time, their eyes were really anxious and they were at a loss. So they immediately organized the supervisor to record the out-of-stock goods in the notebook by category, and urged them to be in place one by one, so that the number of single items of goods was larger and the supermarket was more reasonable.

On March 8th, "The world is because of you", "Going back to my hometown", "May 1 Golden Week" and "June 1st Festival", traditional festivals gave us unlimited business opportunities. During this period, my team and I focused on product structure, product classification and product array. Focus on commodities and promotions, and strive to choose the best in each promotion. Through the efforts of all of us, this year's Golden Week has increased by 35% in seven days; This year's Children's Day, the sales of that day increased by 73% compared with the same period of last year; The Dragon Boat Festival is 26% higher than the same period last year from the first day to the fifth day. Especially in the fresh food area, zongzi entered the cabinet earlier this year, with relatively more varieties, and the price of scattered preserved eggs and salted eggs rose, which led to unstable market. The supplier didn't want to supply in large quantities and waved his hand and said that he wouldn't supply with us because there were too many returns last year. It is imperative to keep an eye on the market, find new suppliers and ensure the supply of goods, so that preserved eggs and salted eggs not only have a good trend, but also establish a solid relationship with suppliers. However, the gift box inventory of salted eggs and preserved eggs is not good, which leads to customers not getting the goods on the bill of lading, and the result is moving around. With everyone's joint efforts, the total sales increased by 27.4%, 49.29% of the annual sales tasks were completed and the profit index was 22.36%. Let's be clear here. This year, the whole shopping mall is taxed according to the quota. Last year, the supermarket paid a fixed tax of 6,543,800 yuan, and the tax of 6,543,800 yuan was deducted in five months this year. In this way, our supermarket not only bears the burden of huge depreciation expenses, but also bears double taxes and fees. In addition, in April, the sales cost increased by 65,438+03 420 yuan, which means the profit decreased by 65,438 yuan.

Now more than half of the tasks are in the daily chemical group, the wine drinking group and the unfinished knitting group. Since the knitting group entered the supermarket, although it has added categories to us, because the knitting lot is in the annex building and Sun Xiurong's old inventory is sold at the door, it has not contributed much to the sales, but it has held us back relatively.

Compared with the objectives and tasks assigned by the company, the above data are not achievements, but compared with the same period, the achievements are obvious. Half a year's achievements are not achievements, only 49.29% of the annual tasks have been completed, and the remaining goals still have a long way to go. Therefore, we suggest that all of you here, this year's goals and tasks have not been completed, comrades still need to work hard.

Assistant's work summary 8

Looking back on the past year, my leaders have given me many opportunities, and with my own efforts, I have done a lot of things, and I feel very fulfilled. Especially in doing the following things, I have benefited a lot. Looking back now, I feel a little relieved that I didn't waste this one. The following is a summary of my work as a shop assistant this year.

1. Actively participate in various activities carried out by the company.

This year, in order to let managers release the pressure brought by their work, the company organized many tourism projects, with different activities every month, and everyone actively participated. This is the most active year since I joined the company for three years. This represents the company's continuous progress, continuous growth, attention to the interests of employees and physical and mental health results.

Second, do your job well.

1, sense of responsibility and enterprising spirit

This is a very important point of our X company, which can be said to be one of the essences. Everyone's experience and knowledge level are different, which determines that everyone's ability to do things will be different, but in many cases, whether the work can be done well is not determined by ability. In practical work, a considerable part of the work is not done by ability, but by a strong sense of responsibility to the company, the department and ourselves. Dedication comes from responsibility, and a person who has no sense of responsibility cannot be a person with professionalism. It can be said that a strong sense of responsibility and responsibility is the first requirement for doing a good job in documentary work, and it is also the most basic quality that business salesmen should have.

2. Diligence, unity and mutual assistance

Documentary work is a trivial and tedious work, especially in foreign trade, with many attachments and troublesome procedures. A little laziness may leave a hidden danger for mistakes. An order is often completed by many departments, and the strength of one person is very small in the whole work. Only by uniting and cooperating can we ensure the smooth completion of the order.

3. Do things carefully.

Only in this way can we avoid our own mistakes, find out the possible mistakes of customers, put an end to some mistakes at the source and reduce the waste of manpower and property. All the 1 orders I operate are like this. Because the plate was not tested for hardness before leaving the factory, it was not found to be unqualified until X, and all of them were returned by customers. It can't be taken out of the customs before the end of the year, resulting in human and property losses of the company.

Looking back, if these mistakes can be found and handled in time, there will be no serious consequences. You can imagine. I think as a salesperson in our line, I can only clearly understand from the bottom of my heart that anyone may make mistakes, but as long as you work hard, you have clear quality requirements for each batch of products, and you have passed all the tests before leaving the factory, so as to find and reduce the occurrence of mistakes in time. Making mistakes and getting rewards at home and abroad is the biggest slowdown and waste. Making fewer mistakes means reducing costs, and production and operation are the same.

4. Industriousness

In sales, you should have the spirit of hard work and hard work. For our salespeople, sometimes we have to let the employees in the production department make good quality products, and sometimes we have to go down to the production workshop to personally supervise the work, guide the employees to produce perfect products according to customer requirements and their own experience, and learn from them about the production process, so as to help them carry out their work better.

Third, handle the relationship with customers and external cooperation units.

Learn to be a man, handle relationships and do things well. Just like the relationship between countries: there are no eternal friends and enemies, only eternal interests. In essence, the relationship with customers and external cooperation units is also the same. It is precisely because cooperation can bring benefits to both sides that the cooperative relationship between the two sides will arise.

As a businessman, the most direct pursuit is profit. No matter how good you are, it's no use to him if you have no money to earn. If there is money to earn, other requirements can be appropriately reduced. Recognizing this, when dealing with relevant subjects, we can take a good measure, laugh and scold, and put it away freely.