excellent service always adheres to the principle of "guests first, guests first", is warm and considerate to customers, is civilized and polite, and performs post duties. So what are the outstanding deeds of catering service personnel? The following is a sample essay that I recommend excellent deeds of catering service for everyone. Welcome to read it.
excellent deeds of catering service 1
Dear leaders and colleagues, good morning:
It is a great honor to be named as the annual pacesetter of xx Store in XX. Here, I would like to thank the company for giving me this platform and giving me a space to show myself. Secondly, I would like to thank those colleagues who work silently in ordinary jobs like me. It is precisely because of our mutual cooperation that we have created the brilliance of everyone at different levels and cultivated the unique talents of Bashu style. Therefore, today's honor belongs not only to me personally, but also to all our colleagues present here.
since I entered xx store for one and a half years, I have worked hard, united my colleagues, respected and loved each other. For work, I constantly improve myself, and for my colleagues in the kitchen, I humbly teach them. Because of the current employee mobility, many new colleagues don't know much about the kitchen, and don't know where to start. For example, in the aspect of the code taste of the Dutch employees, through my demonstration and patient teaching, the Dutch team colleagues will soon be able to get started. There is also the aspect of tableware identification, teaching them how to know tableware in the fastest way and so on. Through these, I feel that I can enrich my daily work and take the lead as an old employee. There is also the teaching of new colleagues' dishes. Many masters come to Bashufeng, and the quality requirements of dishes are not high, and the taste of dishes is difficult to meet the requirements. As an old employee of Bashufeng, I try my best to take the lead and guide new employees while improving dishes, so as to win more customers' praise and improve the quality of Bashufeng dishes. Through these, new colleagues can feel the warmth of Bashufeng and the sureness of home. With humanized management system, the company first considers employees. No matter in the front class or in the kitchen, such a management system can keep us in a good mood every day. When people have a good mood, they will have passion in their work, and only when they have passion will they have achievements. Therefore, it is inseparable from the humanized management system of Bashu style that they can make such achievements!
During my one and a half years working in xx store, I was lucky enough to be promoted to head chef and entered the management of the kitchen six months ago. At first, I felt at a loss, because I had not experienced management in my career as a chef, and I didn't know how to do a lot of work, thanks to the guidance and support of the chef and the deputy chef. Let me quickly realize the role as a head chef in the kitchen. As a chef, we must first make high-quality dishes to satisfy customers. High-quality dishes include the processing speed of raw materials and the speed of dish delivery. After strengthening and training my colleagues, I have been greatly improved now! Secondly, as the head chef, he should take the lead and supervise. Both the hygiene of the kitchen stove and the employee gfd have been greatly improved under the leadership and supervision of himself, the chef and the deputy chef! As a furnace head foreman, although I haven't been in the management for a long time, I still have a lot to do well and deserve improvement, but I believe in enterprises, employees and myself, and I have the ability, potential and perseverance to do better! Under the supervision of the chef and manager, I will build the kitchen of xx store into a United, mutual, loving and harmonious fighting team!
I stood out in the annual model worker selection in xx, and was honored to be awarded the title of model worker. I believe that all this is my efforts during my one-and-a-half-year stay in Bashufeng XX Store, which was recognized by my colleagues and leaders. Of course, this is only a small encouragement for me. The purpose is to encourage me to play an exemplary role as an advanced worker in my future work, and to make further efforts in my future work and further strengthen my self-cultivation. In the future, I will put 111% of my energy into my work, in order to repay the support and help of the company and its leaders for my work. I will live up to the expectations of leaders and colleagues, be more conscientious, hold a pragmatic and serious work attitude, and constantly learn to improve my work skills, play a leading role as a model, have high standards and strict requirements, and serve customers with the best state and excellent products! Do your bit for the development of the company with practical actions! Finally, I wish our enterprise Bashu Wind a new look to meet a new tomorrow. Let's work together for the brilliant and beautiful tomorrow of Bashu Wind and forge ahead! thank you
excellent deeds of catering service 2
Ms. Chen is an excellent catering department manager of Sheraton Hotel in B city. Sheraton provided her with training in leadership skills, employee training skills, communication and presentation, motivating subordinates and catering management. After years of practice, she knows. There are no bad employees, only unqualified managers? This truth. She respects employees and thinks that only by providing them with opportunities to learn and improve can they arouse their enthusiasm. At the same time, she also sets an example and pays attention to understanding the needs of customers.
Later, Ms. Chen was sent to G Hotel in another city to help the hotel manage the catering department. On her first day in office, when she walked into a Chinese restaurant that could accommodate 411 people accompanied by the manager of the personnel department, she was surprised to find that nearly 21 waiters (including a head waiter) enjoyed the food that should have been enjoyed by the guests in the restaurant that had just finished breakfast service, and the cups and plates in the restaurant were in a mess. Ms. Chen didn't say anything, and she didn't mention breakfast when she delivered her 21-minute inaugural speech at the regular restaurant meeting that day. During the first staff training three days later, Ms. Chen emphasized the discipline of the hotel, but still did not criticize what happened three days ago. She believes that employees are conscious, and punishment will only hurt their self-esteem. She wants to solve the problem by managing the original hotel. However, with the passage of time, employees continue to have problems of violating discipline and neglecting guests due to irregular service. Ms. Chen still takes measures to strengthen training (from once a week to three times a week), but it does not solve the fundamental problem.
In fact, Ms. Chen should realize in the new environment that she can't apply the management methods of old hotels, and simply trusting and respecting employees is not enough to establish good discipline. In the system management, can not be ignored? Reward the good and punish the bad? We must reward those who have made meritorious deeds, punish those who have made mistakes, correct those who have made minor mistakes, let bygones be bygones, and everyone is equal before the system. Reward outstanding employees and punish those who break the rules. Hotel services need to be standardized. And strictness is the guarantee of standardization. After reflection, Ms. Chen strengthened on-site management while strengthening training, corrected and helped in time when problems were found, and strengthened the intensity of rewards and punishments. Soon, great changes have taken place in the catering service of G Hotel, and both guests and management have affirmed Ms. Chen's management.
excellent story of catering service 3
Wu Shunmei, female, born in 1986, with technical secondary school education. Since he worked in 21xx, this comrade has devoted himself silently in his post, always putting the interests of the guests first, loving his post and dedication, serving the guests wholeheartedly, devoting all his energy to his job, adhering to the principle of guests first and guests first, being warm and considerate to customers, being polite, performing his post duties, and striving for perfection in his business, and being praised by customers and higher authorities.
1. Study hard
In order to adapt to the rapid development of today's tourist hotels and provide high-quality services to customers, this comrade has quickly grown into a business elite and backbone of the film and television culture center hotel through his continuous efforts in business and study. Ruby Lu, manager of the catering department, said? If every comrade of ours studies and delves into business as hard as Comrade Wu Shunmei, the service quality will go up to a higher level. She is an example for everyone to learn?
2. Love and respect for one's post
Although he has made some achievements in his work, this comrade is never complacent, but more strict with himself. He is always meticulous in his work, and takes every link and operation in the service process seriously. He always insists on putting himself into his post with a rigorous work attitude, strong labor enthusiasm, good mental state and highly responsible spirit, overcoming all difficulties, sticking to his post and completing his job with all his heart. Hard-working, outstanding performance, active participation in the activities of industry associations, outstanding performance in performing major tasks, good completion of tasks, high guest satisfaction, no complaints from guests in one year, no major post responsibility negligence, praised by leaders and colleagues. Since joining the company, it has been rated as excellent employee of the month for many times. .
Third, attention to detail service
① Personalized service shows charm
At noon on July 9, 21xx, a guest of an office was dining in a box in Xiangxi, and Wu Shunmei warmly entertained the guests. As a frequent visitor, Wu Shunmei was very familiar with the guests' eating habits and provided targeted services to the guests. One of the guests was very sweaty after drinking white wine. At that time, the air conditioner was turned on in the room, and the towels provided were cold. The guest nodded with satisfaction and said, It's better to be the waiter in the film and television building. It's so careful. After that, the guest of honor felt very proud to say a sentence. I have always enjoyed the distinguished and value-added service here. It is really a three-star hotel. ? Afterwards, the catering department praised the matter at the class meeting, but Wu Shunmei said modestly. It is my duty to do a good job in service, and the satisfaction of guests is the greatest affirmation of my work! ?
② Warm service shows true feelings
On September 23rd, 21xx, wedding guests held a banquet in the Chinese restaurant on the first floor. A meal was served? A hundred years of good soup? After seeing it, a female guest said that the small red dates inside were very good. It happened that there was a shortage of small red dates these days, but she never bought them. She wanted to take them away from the soup. When Wu Shunmei heard this, she immediately reported the situation to the management. After obtaining the consent of the leaders, she took 11 red dates from the kitchen and handed them to the guests. The guests took the red dates that had not been bought, and they were very happy and insisted on paying. Wu Shunmei politely declined, and the guests kept on. ? Your service is really in place.
③ Thoughtful service shows great care
At noon on October 1, 21xx, the banquet guests ate in the western restaurant on the second floor. As it was a wedding banquet,
The two newlyweds kept coming forward to congratulate the people to toast. Because the bride could not drink well, after a round of persuasion, she looked very uncomfortable sitting on the sofa. After seeing this situation, Wu Shunmei took the initiative to contact the kitchen to make a hangover soup for the bride and asked for it.