There is no need to ask about the best hot pot restaurant in China, that is, it has been in business for 21 years, and its annual turnover has reached 3 billion RMB "Haidilao". Haidilao's business model can be called the Bible of China hot pot industry. If you want to make great progress in this field, you can pay attention to the books and reports about it in the market. After all, it is absolutely not empty that traditional catering can stand out, produce wonderful flowers and get the highest praise.

how to train waiters?

first, don't brainwash. Waiters have to eat and live. Since they choose this career with low threshold, most families are not very rich. Some managers and bosses often give employees regular meetings every day. Lao Wang says that meetings are necessary.

However, because most managers can't reach their own knowledge structure and ideological level, they start to spray their mouths, and their mouths are full of long-winded brainwashing. What should we do to protect customers and maintain their feelings, act quickly, deduct money illegally, and the company is like a family, and everyone in the family can wait, etc. Such preaching ideas and empty guidance are most likely to disgust employees.

second, clarify the relationship. In management, the relationship between the company or the owner and the employees is a hired labor-capital relationship. At the beginning, it is necessary to make it clear that everyone is a cooperative relationship. You contribute your time and I pay you. Don't emphasize feelings too much. This society is becoming more and more practical. It is clear that everyone is calm in their hearts, and the words are smooth, and the words are smooth.

third, arouse enthusiasm. All business activities are finally successful, or have achieved certain results, all of which have mobilized the enthusiasm of employees in management. How to transfer? Nothing more than two points, exactly the same as that summarized by Alibaba Ma. The first is to give employees a reasonable income, and the second is to prevent employees from being wronged by management. In particular, the first point of income is very important. Many employees are unhappy because they work too much and get too little. Therefore, in the daily operation of hot pot restaurants, you must set up an on-site management to record the various processes of employees, so as to quantify them, reward those who can, and drive out bad money with good money. Only in this way can the enthusiasm of employees be mobilized, and the capable employees can't shed tears and bleed.

Fourth, standardize the system and enrich amateurs. Any management can't be restrained without discipline, and Fiona Fang can't be achieved without rules. Any successful management is dancing with shackles. The system management regulations are simple and clear at a glance, and everyone can understand what the red line is at a glance. It is also necessary to do things according to the rules and carry out some spare-time activities regularly, because people always have spiritual needs, which is also a culture of your hot pot restaurant.