2020 is destined to be an extraordinary year, the beginning of the year the outbreak of the new Crown pneumonia epidemic for China's consumption has brought a lot of negative impact, but also appeared a lot of rights issues, the China Consumer Association on the 3rd of 2020 released the National Consumer Association organization to accept the complaint situation analysis, announced in 2020, the 11 major consumer complaints hotspots.

One, the short-term concentrated outbreak of complaints about sanitary and epidemiological supplies. In the face of the sudden new crown pneumonia epidemic, the beginning of the year, sanitary and epidemic prevention supplies have become a consumer hot spot, which at the same time has become a hot spot for complaints. Product quality is substandard, some operators to the second best, and some operators take advantage of the opportunity to make a fortune? National tragedy? , price gouging, resulting in anti-epidemic supplies prices soared, and because of the epidemic traffic and other blockade problems online shopping can not be shipped in a timely manner, some anti-epidemic products and even cut a single, and there are some operators to confuse ordinary masks, disposable medical masks, medical surgical masks, medical masks and other protective masks mask efficacy and use of scenarios, to deceive consumers.

Two, it is difficult to unsubscribe from transportation services. During the epidemic, the average person's biggest contribution to the epidemic is to stay at home and not go out, but the booking of tickets is easy to refund difficult, such as airlines refund delays, to other forms such as vouchers instead of refunds, or even no refund, booking platforms and airlines shirking responsibilities, resulting in the consumer refund difficult to get their money back as if on the line to beg for alms in general, but also often ? No way to get help? The company's website has been updated with the latest information about the company's products and services, and the company's website.

And? Catering, group purchasing and other food issues, online shopping, live with more problems, online video, online game disputes difficult, off-campus training institutions? The problem is that the company's training center has been running out of business. Frequent, long rental apartments and other rental disputes conflict, new and old energy car complaints hot, housing decoration consumer heart is very tired,? Card Consumption mode pit is very deep, TV shopping to be cheated things? Consumer problems frequently, every year there are new problems, but do not see the old problems can be improved to solve.

Combined with the changes in the situation in the consumer sector in 2020 and consumer complaints, the CCA put forward the following consumer countermeasures:

One is to strengthen the protection of consumer confidence. Strengthen the legislation to establish standards and strengthen dynamic supervision.

The first is to strengthen the protection, so that consumption is more sustainable, strengthen the support of rights protection;

The second is to change the concept, so that consumption is more motivated. Operators should do: innovation and rights protection, innovation and implementation of the law, innovation and implementation of the law;

Third, practicing a new style, make consumption more sustainable. Consumers should have the awareness of rights, supervision, screening ability, rights protection. Three to have a scientific concept, consumer responsibility.