job title: coffee shop manager

1. direct supervisor: coffee shop director

2. management object: coffee shop front desk foreman, coffee shop chef and all employees under their jurisdiction.

3. Basic functions: Assist the director of the coffee shop to be responsible for the normal operation and administration of the coffee shop, formulate and organize the implementation of the business plan, supervise the implementation of the standardized management system, assess the performance of subordinates and implement incentives and training, sign off on the use of materials and supplies by the examination and approval department, participate in coordination meetings, hold regular departmental meetings, cost control meetings and budget meetings, and be responsible for improving and upgrading the operation and management, safety and health, service and information feedback of all business points in the square to ensure that every business point is provided with information.

4. Job responsibilities:

1. Be familiar with the main target markets, understand the needs of consumers, and develop and provide coffee shop products and services that can meet the needs.

2. assist the director in management and daily work, and ensure high-quality work standards at all points.

3. Strengthen the management and control of procurement, acceptance and storage to reduce costs. Work enthusiasm of personnel.

4. Work out the daily management system, the working procedures and standards of the supervisory layer, examine and approve the working procedures and standards of the operational layer, participate in the work plan and operating budget of the coffee shop, and urge and check the employees to seriously implement them.

5. Be responsible for making the square work plan, planning and designing the fixed menu and the variable menu, and preparing the planning, operation and promotion plan of theme activities in a timely manner.

6. Be responsible for personnel recruitment, give full play to the enthusiasm of all staff, supervise the implementation of various training plans and implement effective incentives.

7. Be responsible for regularly evaluating the performance of subordinates, and put forward written suggestions for promotion and demotion according to the assessment system. 8. Analyze the operating costs with the director of the coffee shop, the chef and the bar, and take effective measures to strengthen cost control.

9. Assist the director of coffee shop to formulate and implement various coffee shop promotion plans, promote banquet sales, strengthen banquet organization and management, and improve banquet service quality.

11. Be responsible for the coordination among cafes, bars, stewards, etc. The operation of the business premises, and be responsible for supervising and checking the service quality of cafes and the production quality of kitchens.

12. Be responsible for collecting opinions and suggestions from guests extensively, handling complaints from guests reasonably, and organizing the adjustment of management systems and working procedures and implementing them.

13. Check the appearance of employees and the implementation of rules and regulations, and implement rewards and punishments according to the reward and punishment system.

14. Be responsible for the safety management within its jurisdiction, provide guests with a safe dining environment and food hygiene, provide employees with a safe working environment, and supervise subordinates to maintain and manage the facilities and equipment within its jurisdiction.

15. Attend all kinds of meetings organized by superiors on time, and convey the assigned tasks to subordinates through meetings, so as to ensure the smooth communication of government orders and the gradual implementation of tasks.

16. Grasp the ideological trends of employees and solve their work and life problems.

17. Complete various other tasks assigned by the director of the coffee shop.

5. Qualifications:

1. Strong sense of professionalism and responsibility, earnest and down-to-earth work, perseverance and pioneering spirit, fair and strict in dealing with people.

2. Master the professional knowledge (dishes, drinks, cooking, nutrition, aesthetics, customs of various countries, finance, social science, etc.) and skills (planning, organization, encouragement, innovation, communication and training) of coffee shop management and service.

3. Strong organizational and management skills, able to formulate various specifications and procedures for coffee shop service and production, and organize employees to seriously implement them.

4. Have the ability to properly handle guest complaints and other emergencies.

5. Have a bachelor's degree or above, have received professional training in hotel management, have more than two years' working experience in the same position, and have reached a hotel level or national level 4 in foreign languages.

6, good physical and psychological quality, full of energy, no infectious diseases.

VI. Power:

1. Have the right to suggest the selection, deployment, rewards and punishments of the management personnel of this department.

2. Have the right to select, allocate, reward and punish employees in this department.

3. Have the right to sign the subordinate's report for purchase, and the right to sign and approve the leave and attendance within three days of the subordinate's report.

4. When handling complaints from guests, we have the right to exchange dishes and discount them.