Time flies, years have passed, and a period of work has ended. This is a precious working time, and we have gained a lot. At this time, how can the most critical work summary fall behind! Are you still worried about writing a work summary? The following is a summary of the work of the vice president of the hotel in the first half of the year (5 general articles), which is for reference only. Let's take a look. Summary of the work of the vice president of the hotel in the first half of the year 1

Looking back on my work in the past six months, with the support and help of my leaders and colleagues, I have been strict with myself and completed my job well according to the requirements of the hotel. Through half a year's study and exploration, my work style has changed greatly and my work quality has been improved. The work in the past six months is summarized as follows:

First, I have strengthened my own study. Improve my professional level

Although my position is only a foreman, there is still a certain distance to be excellent, so I always dare not take it lightly, learn from books, leaders and colleagues, so I feel that I have made some progress in the past six months, and I have further improved my management ability, coordination ability and problem solving, which ensures the normal operation of all the work on the floor.

II. Daily management

The floor foreman is not a strange job for me, but Jiahai is a brand-new working environment for me. As a floor foreman, his role is to connect the preceding with the following and coordinate the left and right. We are faced with complicated and trivial routine work every day. In the new working environment, almost all the work starts from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Strive to cooperate with the supervisor to do a good job in floor management, in line with the principle of seeking truth from facts, so that the situation is issued and reported. The conference reception task of our hotel is relatively heavy. In the first half of the year, we received many important guests from the customs. However, due to the frequent shortage of room service personnel for various reasons, we need to strengthen our work consciousness, pay attention to speeding up the work pace, improve work efficiency, and strive to be comprehensive and accurately avoid omissions and errors.

III. Problems

Over the past six months, I have been able to carry out my work seriously, but there are still some problems and shortcomings, mainly as follows: First. After all, I have only been working in Jiahai for more than half a year, and I have been groping for a lot of work while doing it, so I can't work with ease, and my work efficiency needs to be further improved. Second. Some work is not detailed enough, such as ward rounds, facilities, equipment and health inspection. Third. My theoretical level is not too high.

Work plan for the fourth and second half of the year

Strengthen study, expand knowledge, learn from the advantages and disadvantages of the same industry, flexibly apply their own practical work, and optimize work quality. Strengthen the inspection and maintenance of facilities and equipment to give guests a sense of harmony and comfort during use. Actively and seriously cooperate with the supervisor to do a good job in the daily management of the floor. Teach some new employees and waiters with irregular operation hands-on to improve their professional level. Strengthen the inspection of energy saving, usually tell the waiter more about the awareness of energy saving, and strive to achieve the second inspection into the room. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.

in the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, and strive to achieve greater work results and create higher value for the hotel. Summary of the work of the vice president of the hotel in the first half of the year 2

Looking back on the half year when I came to the hotel, novelty and joy coexisted, and emotion and gratitude coexisted. Although the half year was short, it was fruitful for me. Every day here, every thing I experienced and every person I met, the gold content of this process was no less than the value of studying in the school for more than ten years, so I thank the leaders for giving me this rare learning opportunity and meticulous guidance. Thanks to the manager's meticulous care and all the members of the General Department for their cooperation in work and care in life, the specific work in the first half of the year is summarized as follows:

1. Work

During these days, I learned about the hotel's guidelines, layout construction, division of departments, job assignment, personnel positioning and other natural conditions. The General Department functions as an office, an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the strictness and advancement of our hotel management. Quality inspection is necessary for any enterprise, and it is an important security department. As a service industry, quality inspection is the most important thing. No matter the sanitary situation of the guest room or the appearance of the catering waiter, it will affect the business development of our hotel. I only know from the beginning that I have a pair of insightful eyes now. This is me.

Second, the work of blackboard newspaper

The blackboard newspaper is the window of our hotel's internal publicity. By publishing the newspaper, I not only improved my writing level, but also enhanced my language expression ability. Thanks to the trust of the leaders during the evaluation, I sorted out two evaluation materials with the help of the manager. I deeply felt my lack of language listing skills and logical thinking. Going to the front line service was the most rewarding place, although it was hard and tense. However, I have learned the knowledge of tidying the room, turning on the bed, and how to put it in order to be beautiful. Although I am really busy sometimes, I am moved by such a United, dedicated and pragmatic group. The dedication is selfless, so it is warm and passionate, so it shines. This is the wealth and growing capital of the enterprise!

III. Learning experience

xx Hotel has its unique advantages, from the management system to the scale of development, it has become a leader in the same industry, and the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, explore the external market and consider the interests of employees at the same time, and can have the concept of knowing the big picture and taking care of the overall situation. Although this is a new enterprise, it is also a vitality and creativity enterprise.

However, the development of things has two sides. As a new enterprise, it will show its weakness under the impact of the wave of market competition, and there will also be contradictions. As long as we find ways to solve the problems, we will be in by going up one flight of stairs. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism, and shape a management system with xx.

How much enthusiasm, how much complacency, how much youth and frivolity, and how much laughter have all ended in yesterday's diary, but today is the starting point for the future, and new goals and challenges should make new progress. I will continue to work hard, report diligently, study diligently, sum up diligently, forge ahead courageously in the journey of work, and the runway of life will be smooth sailing. Summary of the work of the vice president of the hotel in the first half of the year 3

After the efforts in the first half of the year, xx Hotel has gradually matured from entrepreneurship, and achieved gratifying results. It has initially realized the transformation from exploratory operation to professional operation, from management mechanism to system management, and from scale benefit to profit benefit. The summary is as follows:

1. Earnestly make all preparations to ensure the hotel's opening on time

A leading group for the preparation was set up, and a group meeting was held to study and formulate the preparation work plan; Study and formulate the plan for purchasing goods; Study and formulate the recruitment and training plan for temporary workers; Formulated the wage standard for temporary workers; Formulated the work priorities and work ideas for the current period. We will work out the time schedule in stages and implement it day by day to ensure the hotel's opening on time. A leading group for goods procurement was set up to be responsible for the implementation of the goods procurement plan. In strict accordance with the provisions of the implementation of bidding procurement, and organize personnel to organize in place in a timely manner. Personnel recruitment has been completed on time, which is the highlight of the hotel's preparatory work. Whether the hotel can recruit high-quality personnel and arrive in time is the key to the hotel's timely opening and the guarantee for its smooth development in the future.

Make full use of newspapers, radio and television for advertising, and let as many people as possible know about the recruitment of Kailai Hotel; Set up a recruitment working group, carefully understand the basic situation of the candidates, and strictly check according to the hotel requirements; Organize physical examination to ensure the health of employed personnel; Military training was conducted for newly recruited personnel, the main purpose of which was to strengthen the overall concept and organizational discipline of employees. After four days of military training, obvious results were achieved.

2. Formulating various rules and regulations and gradually improving internal management

Rules and regulations are an important guarantee for strengthening hotel management. To this end, the hotel attaches great importance to this work, and timely formulates a series of rules and regulations such as job responsibilities and work service processes of various departments. At the beginning of the opening, due to the lack of professional quality management personnel in the hotel, the rules and regulations of individual departments were not practical, there were loopholes in work, and the rules and regulations of other departments were not perfect all the time. The hotel constantly made adjustments in combination with the actual situation in its work operation, and exchanged experiences with peers to learn from each other, learn from each other's strengths and make up for the loopholes, so that the rules and regulations of the hotel could be continuously improved and perfected.

Third, strengthen the quality training of personnel and strive to improve the service quality

Training is an effective means to improve the quality of employees and the basic work to improve the service quality. When the hotel was first established, most of the first batch of staff did not have experience in hotel work, and high-level managers were even more scarce. In addition, the hotel is an industry with strong personnel mobility, especially catering waiters. It is difficult to find high-quality talents and low-quality personnel to meet the needs of the upper level of the hotel. In practice, hotel leaders realized that strengthening the training and education of personnel is the key to improve the service quality of the hotel and the foundation to promote the survival and development of the hotel. Summary of hotel vice president's work in the first half of the year 4

Time flies, and the first half of 21xx is about to pass in a blink of an eye. In the past six months, under the guidance of the company's correct operation, xx Hotel Management Department has carried out the management of the department with the concept of "high efficiency, innovation and service", successfully completed the tasks assigned by the company and won the praise of the guests many times. The work this year is reported as follows:

1. Strengthen business training and improve service level

Every employee of the hotel is the window and image of the hotel. An employee's work attitude and service quality can truly reflect the service level and management level of a hotel. As a xx hotel, we take the quality training of employees as the focus of our work. Including reception etiquette, sales promotion skills, language skills in answering telephone calls, etc. Think about what customers think and worry about what customers are anxious about. Through training, employees' business knowledge and service level have been significantly improved.

second, strengthen employees' sales awareness and skills

The two floors under the responsibility of the management department are mainly for customers' leisure activities. Therefore, according to the market situation, the hotel has launched a series of promotion programs. According to the needs of customers, the receptionist carefully explains the preferential activities such as rooms, gyms and cafeterias. In this way, not only the sales skills of employees have been trained, but also the number of individual customers at the front desk has increased significantly and the occupancy rate has increased. The utilization rate of other recreational facilities has also increased.

Third, pay close attention to hygiene quality, and create a clean, beautiful and comfortable environment for customers

The image of a hotel is not only reflected in the excellent service, but also in the subtleties. Only by cleaning all parts of the hotel and keeping it clean and hygienic can we make our customers feel at ease and comfortable. Therefore, we have introduced relevant measures in health management, detailing the work, starting from rooms, halls, restaurants, gyms and internet cafes, leaving no dead ends or stains to ensure that guests are clean wherever they go.

IV. Shortcomings in the work and future plans

Although the hotel management has achieved good results this year, we also deeply realize our own shortcomings, which are embodied in the following aspects: lack of flexibility and initiative in service; Individual new employees are not skilled enough; Work in sales and health needs to be further strengthened. In the future, our management department will unite as one, under the correct leadership of xx Hotel, around the hotel's annual mission objectives, with full spirit and high morale to provide quality and effective services to each customer. The specific measures are as follows: continue to strengthen staff training, strengthen service etiquette, reception skills, sales skills and other aspects, and cooperate with business departments to do a good job in sales tasks next year. Continue to implement the responsibility system, do a good job in supporting health services, take customer satisfaction as the purpose, strengthen the supervision and quality inspection of managers on the spot, gradually improve the service methods of employees in various departments, and improve the service level. Comprehensive coordination, cooperate with various departments to complete the work better. The management department should do a good job in organizing and coordinating the work of various departments in the hotel. Let them give full play to their due departmental functions, so as to strengthen the cooperation ability of departments and provide customers with high-quality and satisfactory services.

I hope I can gain something in my work, give full play to my advantages, avoid my disadvantages and learn more experience in my work. I hope that the work of the department can be further improved on the existing basis. My department and I will thoroughly implement the purpose of "guests first, service first", do a better job in management and actively establish the brand image of the hotel. Summary of hotel vice president's work in the first half of the year 5

With the joy and hardship of hard work, we have gone through half the journey this year. In the past six months, we have made progress in exploration, made progress in pioneering, United and determined to innovate, and achieved rapid progress in various indicators. Thanks to everyone's concerted efforts and struggles, we have achieved such achievements today. Thank you! Over the past six months, with concerted efforts, we have made a breakthrough in the management of the hotel. Now we summarize the work in the first half of the year as follows:

1. Plan ahead, keep pace with the times, seize the opportunity to promote development

At the end of last year, according to the situation at that time, we set out the leading goal of striving to achieve a good start in the first quarter, and made clear the great significance of the good start plan. The complete success of the good start won precious opportunities for our development throughout the year. Subsequently, we defined X month as a good start plan for the second quarter, which provided important support for the operation in the second quarter.

second, grasp the pulse of the market, assess the situation, and make clear the development direction

according to the reopening of international hotels, we do a good job in market research in time, accurately grasp the market positioning, and ensure the stable situation of the occupancy rate rising instead of falling through hard training, strengthening training, ensuring quality, and warming customers. At the end of X, xx Hotel closed down. We seized the opportunity in time to recruit customers, and at the end of X, we gave back to the big customers by taking the listing of spring tea as an opportunity, which narrowed the distance with customers and laid a good foundation for the next stage of operation.