Enthusiasm is warm feelings, is a higher form of emotional expression. It is the customer's heartfelt gratitude, with warm feelings to welcome them. In recent years, in foreign countries circulating such a sentence: business is to fall in love, the important thing is to love ...... service for our Nine Headed Eagle's guests to speak and how is it not so? Guests not only need us to provide: color, aroma, taste, shape of Hubei local specialties, but also need to bring them a warm, warm, caring service. Not only need the stimulation of taste, but also need the spiritual pleasure and satisfaction. And these are not from the heart of the enthusiasm and gratitude is impossible to do.
1. Enthusiasm is the catalyst for the feelings of customers and hotels
Whether it is a new customer or old customers, their arrival are hoping to feel the warmth of the service, to see a bright smile, so that in the process of dining in the spring breeze. Enthusiasm so that customers feel our gratitude for their arrival and a sincere welcome, so as to eliminate the guest's sense of strangeness, alienation, increase the guest's sense of trust, so that we have a sense of trust. And then to our hotel to produce feelings, become our regular customers, become our repeat customers. And the waiter is the catalyst for such feelings. There have been a number of guests because of the enthusiasm of one of our service staff not her table number do not sit!
2. Establish a good image of Eagle's Nine
Employees are the window of Eagle's Nine, the customer through the staff to understand the Eagle's Nine, feel the culture of Eagle's Nine. Enthusiasm is reflected in all aspects of the staff's daily work, every bit of work, full of energy, enthusiasm and initiative, quick action, sincere smile, are the embodiment of enthusiasm. Let the guests feel not only to consume, but also our relatives, friends, teachers. Thus spread a good word of mouth for the Nine Eagles, spread the good image of the Nine Eagles.
Two, how to improve the enthusiasm of the staff
If your so-called enthusiasm is not from the heart, but forced by the pressure of the store rules, then you are courteous to the guests, greetings to the guests with a smile, will not let the guests feel the sincerity of the guests will not be accepted by the guests. Enthusiasm is a high-level emotional form, enthusiasm service first requires the waiter to have a certainty of their own profession, the customer's psychological deep understanding, at the same time to have a loving, grateful heart, in order to have a heartfelt full of enthusiasm to serve customers. The importance of enthusiasm in the management of the hotel, we all know, then as a front office manager how do we go to create such a passionate, energetic store image?
1. Strengthen the ideological education
Education staff love the Nine Eagles, love of our hotel, love of work, and cultivate the staff's sense of collective honor.
2. Strengthen the training work
From theory to practice, from work experience to reference books, the passionate service as the focus of the training work, perseverance, perseverance, the passion as a habit, so that the passion to become a part of their lives.
3. Create a relaxed and happy atmosphere
Daily meetings are interspersed with some small activities, such as singing, telling jokes, etc. ...... Every morning and afternoon at work, the internal staff to meet must be smiling and loudly greet each other. Exercise the enthusiasm of the staff, close the distance between staff and staff, staff and leadership. In this way, in everyone's warm greetings in the new day began. Positively adjust your mindset, go to work with more smiles, more understanding, more tolerance. As the customer as God, good service to every guest, so that guests happy to come back satisfied.
4. Lead by example, backbone lead
From their own start, drive the supervisor, foreman and other backbone dry. Come are guests, whether it is packed away guests, or internal staff dining; whether it is a branch of colleagues, or the company's leadership, are active and enthusiastic greeting, with a smile for them to pour tea, etc., with their own actions to educate and sensitize the staff. In the staff is sufficient, I mostly to welcome the mouth of the main, their own guests, from the front room to the private room, if encountered waiters have no intention of greeting the guests, I took the initiative to the waiter asked "hello! This reminds the waiters to nod their heads to the guests at all times and in all places when they meet the guests! Supervisor, foreman and other backbone every day must be full of spirit, hospitality, fast action, starting from the self, set a good example of the image, so as to drive the enthusiasm and enthusiasm.