The assistant manager of the hotel lobby is responsible for checking and supervising the employees to abide by all the rules and regulations of the hotel, including employee gfd, behavior, post discipline, etiquette, etc. The following is the responsibilities of the assistant manager of the hotel lobby that I have sorted out for you. You are welcome to learn from and refer to it, which will definitely help you.

Responsibilities of the Assistant Manager in the Hotel Lobby 1

1. Assist the senior management of the hotel to collect information on problems arising in the process of customer service and the operation of the whole hotel.

2. Under the direct leadership of the front office manager, the assistant manager of the lobby is responsible for the normal operation of the whole hotel during the shift.

3. Be responsible for handling guests' questions and complaints.

4. Be responsible for welcoming important guests.

5. carry out the safety and daily equipment inspection of the whole hotel.

6. solve the safety problems during the shift.

7. coordinate with other shifts the matters that need to be communicated in the shift record.

Responsibilities of the Assistant Manager in the Hotel Lobby 2

1. According to the work instructions of the Operation Department, implement them in detail.

2. master the room status, predict the rental situation according to all kinds of reservation materials, and control the room.

3. Be responsible for introducing and promoting the hotel and its facilities and showing the guests around the rooms.

4. Be responsible for the scheduling of subordinates, comprehensively supervise their daily work, ensure the normal operation of work links, adhere to the service tenet and quality management, and check and urge employees to implement standardized services in strict accordance with work specifications and quality requirements.

5. Deal with the reservation request that needs special arrangement and keep close contact with the salesman.

6. Solve problems in work, and handle work errors and complaints from guests.

Responsibilities of Assistant Manager in Hotel Lobby 3

1. Assist each department to maintain the good relationship between the store and VIP guests, regular customers and business guests;

2. Make and follow up the customer care plan, and improve and optimize various processes of customer service;

4. Handle customer complaints, and track and analyze customer satisfaction;

5. Participate in the internal management of the front desk, receive customers

6. Complete other tasks assigned by the leaders.

Responsibilities of Assistant Manager in Hotel Lobby 4

1. Responsible for the normal operation of the hotel lobby during the shift;

2. Receive and see off guests every day, and do a good job in VIP reception and service;

3. Handle guest complaints, and do a good job of consulting and counting daily guest opinions or suggestions;

4. Cooperate, coordinate and communicate with other departments of the hotel as required;

5. Promote room sales and promote the facilities in the hotel;

6. Other work arranged by the leader.

Responsibilities of the Assistant Manager in the Hotel Lobby 5

1. Assist the store manager to formulate service standards and working procedures, and ensure the implementation of service procedures and standards;

2, according to the customer's situation, responsible for the department staff's work arrangement and deployment, to do a good job of succession;

3. Be responsible for pre-meal inspection, in-meal service management, customer complaint and safety management in the front hall of the restaurant;

4. Be responsible for the daily management of the restaurant, and coordinate the relationship between the front hall and the kitchen to ensure the timeliness and stability of serving;

5. Assist the store manager to complete the restaurant management indicators;

6. Arrange employee shifts and rest days, and be responsible for checking employees' attendance;

7. Be responsible for on-the-job training, work assistance and supervision for employees in subordinate departments.

Responsibilities of Assistant Manager in Hotel Lobby 6

1. Maintain order and guest safety in the lobby, and keep the lobby quiet, elegant and civilized.

2. check and supervise the daily work of the staff of each department; Coordinate the relationship between departments; Patrol all jobs, solve and correct problems in time when found. Give timely help to busy jobs. Ensure that employees provide first-class service to guests.

3. Answer every guest's questions. Take the initiative to contact the guests in the hotel to get and listen to their opinions on the hotel.

4. Have a sense of responsibility, and actively cooperate with relevant departments to handle emergencies when accidents occur.

5. establish and maintain good customer relations with the vast number of guests and provide quality services.

6. Make sure to make all necessary preparations before the VIP guests arrive. Check the catering preparation, room cleaning and other relevant arrangements.

7. observe the activities and trends in the hotel's public places and actively assist the work of various service posts when necessary.

8. according to the working authority given by the hotel, solve the guest complaints flexibly and seek the greater value of hotel profit and guest satisfaction.

9. Answer guests' inquiries and provide necessary assistance and services to guests.

11. Carry out and complete the relevant tasks assigned by the general manager's office of the hotel and the superior competent business department

Responsibilities of the assistant manager of the hotel lobby 7

1. Be responsible for the daily affairs of the hotel lobby;

2. Be responsible for the reception of VIPs, understand the VIP list and personal habits, check the reservation records every day to see if any VIP customers have arrived, and be responsible for the reception of VIPs;

3. Be responsible for handling guest complaints, keep a cool head, handle problems calmly, and make records, and provide targeted services when guests check in next time to prevent being complained again;

4. To be responsible for patrolling the public area, you should pay attention to the normal order of the lobby and whether the facilities are working normally, and have the obligation to remind some indecent behaviors, and advise them to leave the hotel if the circumstances are serious;

Articles related to the responsibilities of assistant manager in hotel lobby:

★ Job responsibilities of hotel lobby manager

★ Excellent model of job responsibilities of hotel lobby manager

★ Year-end summary of assistant manager in hotel lobby

★ Standard model of job responsibilities of hotel housekeeping department

★ Job responsibilities of room attendant in 2121

★ Job responsibilities of cashier at front desk. Ming

★ Personal work summary of the hotel lobby manager

★ Responsibilities of the hotel supervision team

★ Main job responsibilities of the bank lobby manager

★ What are the responsibilities of the hotel reception desk?