Personal annual work summary is not only helpful for new employees, but also helpful for old employees. The following is my personal annual work summary, an old employee, recommended to you, hoping to help you.

The first article: annual work summary, an old employee, passed in a flash. He has been working in Jinjia Factory of MACⅲⅲ Small Parts Manufacturing Department for half a year, where he has been deeply trained by his superiors. Through his own efforts, he is now the team leader. As long as we are responsible for the production of CNC3 jigs, under the leadership of leaders at all levels, the start-up work of our small parts factory is proceeding in an orderly way, with more and more machinery and equipment and constantly supplemented personnel. Through training and verification, it has been relatively stable. We have also reached the stipulated standards in terms of quality and productivity. During this period, I learned a lot of knowledge and accumulated a lot of experience. Every day, the production task can be completed with good quality and quantity, which is recognized by the superior leaders. The work in xx years is summarized as follows:

One: Personnel management

1. Since the establishment of the small parts factory, 80% of them are new employees except the line leader and team leader. Train these employees according to company policies, educate employees to abide by factory rules and regulations, and do ideological and political work well. I know that the quality of ideological and political work is directly related to the stability of the staff. The workshop of small parts factory has changed a lot, and it has also undergone the adjustment of organizational structure and personnel. Employees' mood fluctuates greatly and their mentality is unstable. In this case, I found the ideological problems of employees in time and did a good job in their ideological work. By the end of the year, there were no violations of law and discipline.

2. For our workshop to use oil-based cutting fluid for processing, the ground is greasy and the working environment is difficult. I try my best to think of employees and solve practical ideological problems by solving specific environmental problems. The operation method and the clamping method of each clamping position were improved, and a non-slip carpet was also laid. With the gradual improvement of the environment and the beautification of the workshop, the problem of unstable mentality of employees has been solved.

3. Insist on targeted education among employees and tell them the forms, tasks and requirements. Make employees understand the situation clearly, define the direction of work, mobilize the enthusiasm of employees, and lay a good foundation for the completion of tasks throughout the year. At the same time, we have been strict with ourselves in our work, asking leaders of all lines to set an example for employees. Thus, the work enthusiasm of employees is promoted, and the morale and combat effectiveness of the team are improved.

Second: production management

1. In terms of productivity, production management has been strengthened, and detailed production operation rules and regulations have been formulated for employees. Under the constraint of the system, with the cooperation of quality control and related technical units, the production tasks assigned by superior leaders were completed on time with good quality and quantity.

2. Strictly monitor the quality in the production process, require the logistics personnel to control the defective products received and delivered, and assist the quality control in product inspection to ensure that the products produced are good. Really did it? Do not accept? 、? Not making? 、? Do not flow out? Three no's principles of defective products.

3. Conduct regular education and training for employees, so that employees can continuously improve their professional skills and strengthen their quality concept. Good and fast? Effect.

Three: safety management

1. By whom? Safety first, prevention first? We have done a good job in training employees' safety knowledge, so that employees can understand the importance of safety and enhance their safety awareness.

2. Safe production throughout the year, no industrial accidents, no significant impact on equipment.

Four: audit and? 8 S？ operate

1. In terms of audit, the annual audit loss is relatively stable, and major problems are not found by the corresponding audit units and then sent to the discredited units of public institutions in the form of contact sheets.

2.？ 8S？ Management, increase workshops throughout the year? 8 S？ Implement the work and actively assist the support team to complete the seminar? 8S？ Work. Did you do it for all the employees, too? Knowledge training, thus promoting? 8S？ The development of the work.

Through a year's work summary, I found that I still have many shortcomings, and I need to further improve my management ability and self-literacy. I will continue to study and implement the company's rules and regulations in the work of xx years, strengthen management in an all-round way, strengthen self-construction and actively play an exemplary role for employees.

Chapter II: Annual Work Summary. An old employee, as a newcomer who just left campus, is the first bumper year in my career, and I personally feel some improvement in my behavior and thoughts. Of course, all this benefits from the appreciation of the company leaders and the relatively broad development space, as well as the mutual help and joint efforts of all members of the testing team. The following is a comprehensive summary of my 20 13 work:

1. Team management

My team moved me with their present performance and their concern and comfort to me.

Testers are a special group, and their fundamental goal is to find defects and ensure quality. This requires that under the background of irregular project management and workflow, testing can neither be complacent nor complacent. Since I was officially promoted as the head of the testing team in May, 20 13, I have devoted most of my time and energy to team building, which is mainly reflected in the technical upgrading and training of team members, the construction of departmental systems and document standards, and the interactive process of testing and development.

Try to manage the team step by step, with the principle of management first, and build the originally scattered team into a highly cohesive team that cares for and helps each other. Frankly speaking, due to my lack of management experience, I took many detours in this groping process, but the result benefited me a lot. It was my team that taught me this, which gave me a preliminary understanding of what management is, and made me understand that it is reason rather than people. If things are hard to make sense, then the management above them can only be mandatory, and it only completes superficial things. So be sure to find out first, and then take care of it. You don't need to worry about it at this time. Because it has been straightened out, everyone will actively implement it. At the same time, we should help the whole team to organize and give every member of the team the necessary work help, such as working ideas and working resources. In addition, it also includes proper daily communication and ideological guidance. Through performance appraisal, department regular meeting, department training, one-person conversation, department gathering, etc., communication is carried out during working hours and non-working hours to realize mutual trust and mutual recognition among team members. In this process, my character strengths has been fully reflected. I can find the abnormal state of team members at the first time and solve it through timely conversation, which also reflects my personality disadvantage. I remember that after a regular meeting, I asked each team member to write five comments and suggestions about me. I was very satisfied with the results, which showed that the team members trusted me and expected me to grow. I will also take this as a warning and gradually improve.

Step 2 work together

Improve the working mode and completely change the irregular situation that testers belong to the project team under the team work execution mode. The unified test management platform improves the communication frequency of testers, promotes mutual communication and help, and enables the testing work to conduct interactive testing according to the actual situation.

Based on the test results of 20 13, I gave the performance of the whole team at least 90 points. It can be said that this year's work performance is satisfactory, of course, mainly refers to the adjusted test team in August. The most unforgettable thing is that during August, September and 1 October, 2008, the testing team just experienced the personnel adjustment at the end of August, and took on the original workload of seven people with the new four-person lineup of Sanlao1,and successfully passed the team adjustment period under high-intensity work pressure. In the face of this stressful process, I think, only? Where is the rabbit? This story is unforgettable.

Today's test team has a complete internal mechanism and operation mode, and we have made corresponding preparations to cope with all kinds of adjustments necessary for the company's development at any time.

3. Personal work

At the beginning of March of 20xx, I submitted to General Manager Guo a summary of my work from 20xx 1012 to March of 20xx, in which all the work described was the progress of the project I participated in at that time. Since April of 20 13, all members of the project team and I have participated in the preparation of the bidding documents for ARPT Olympic project. This is the first time for me to participate in the preparation of the bidding documents, but for myself, I have done my best.

After writing the tender, I will continue to be responsible for the testing of ARPT software, and gradually shift my focus to team building. On the premise of reasonable assignment of work tasks, we should properly engage in the testing of some modules. The content of team management has been introduced before, so I won't repeat it here.

summary

At the end of the year, with the passage of time, my outlook on life and values have gradually changed, and I have a clearer understanding of my strengths and weaknesses, including some necessary abilities in the process of career development. I will gradually summarize and adjust on the basis of this experience.

The carrier of personal progress is the development of the company. During the whole year of work and life, I really felt the changes in the company and saw the efforts made by my colleagues for the company's development.

Spiral up? It is more accurate to use this philosophical term to describe the development process of the company. Everything seems to be a point on the spinning wheel. When it returned to its original place, the distance also changed. Accompanied by this process of change, my heart burst into passion and sadness. I vented my resentment, bred indifference, and finally rekindled hope at the critical point of depression and collapse. At the same time, expect the company to accelerate its development and change the present? Has the summary been implemented? Has it been implemented? Has it changed? An abnormal situation. At the end of a year, at the beginning of a year, I am ready to meet its enthusiasm, look forward to making efforts and eager to reap fruitful results.

Chapter III: Annual Work Summary. An old employee has been working in this hotel for half a year unconsciously. From the beginning to understand the front desk to the present independence. I believe that apart from my own efforts and efforts, I also left the training brought by the hotel and the support of the old staff and leaders. I learned a lot in half a year. The guest is always right? This well-known business motto of the service industry has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, as long as we don't violate the law and morality, we often meet the requirements of our guests. So from the beginning of induction training, employees will be indoctrinated:? Guests are never wrong, just us? ,? Only sincere service can win the smile of the guests? . I have always believed that customers are God, and I have always tried my best to make my service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests with service needs, telephone transfer and other services. At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the rest of the work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

First, strengthen business training and improve their own quality.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.

Second, strengthen my sales awareness and skills to improve the occupancy rate.

According to the market situation, the front office actively promotes the sales of single rooms. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has increased. As long as the guests come to the front desk, try to keep them? The purpose is to strive for more occupancy rate.

Third, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Fourth, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and make guests satisfied.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that caused the difficulties. It's none of your business. Hang high? The most undesirable thing is that, instead of making up for the mistakes, it makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.

Although the sword is sharp, doesn't it sharpen? 、? Do you know enough after studying hard? . Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!

Zazie Hoko

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