1. Improve the internal management system: catering enterprises should establish a sound internal management system, including food safety, service quality and staff management. Only by establishing a standardized system can we ensure the stability and sustainable development of catering enterprises.

2. strengthen staff training: catering enterprises should strengthen staff training and improve staff management and service level. Employees are important assets of catering enterprises. Only by making employees take their work seriously can we improve the corporate image and avoid exposing public opinion.

3. Grasp the information source: use big data public opinion monitoring software such as micro-business information and manual collection to find and grasp the sources of negative public opinion information related to the catering industry in time, including complaints, bad reviews, blacklists and media exposure.

4. rapid response: after finding negative public opinion information, we should respond as soon as possible, investigate and verify it in time, analyze, handle and solve the problem, and reduce the negative impact.

5. Actively face public opinion exposure: When public opinion exposure occurs, catering enterprises should actively face it, dare to admit the problem and take timely measures. Through positive response, establish a sincere, responsible and professional image of the enterprise.

6. Strengthen word-of-mouth management: adopt active and effective marketing strategies, manage corporate word-of-mouth, provide high-quality products and services, grasp customer needs, and enhance customer satisfaction.

7. Participate in social media: pay attention to social media platforms, actively respond to user feedback, provide assistance, repair customer dissatisfaction, and establish a good reputation.

8. strengthen supervision and management: it is necessary to strengthen the supervision of catering enterprises, establish relevant laws and regulations, and strengthen industry standard process management and safety risk control.

through these measures, we can effectively monitor and manage the public opinion exposed by the catering industry, and maintain the healthy development of the enterprise itself and the entire catering industry. In a word, it is inevitable to expose public opinion. Catering enterprises should raise their risk awareness and take active and effective measures to reduce the impact of public opinion exposure on enterprises.