As a restaurant, the first thing to do is to be clean and hygienic. After all, everyone eats it in their stomachs and must be responsible for their actions. Customers believe that they will come to dinner. If they leave a bad impression on customers, then I don't think the business of this hotel will be much better. This is not a pregnant woman in Henan who had a problem when she was eating in a restaurant here in Erqi. There was a strong smell of detergent in the soup, which was definitely unbearable for her pregnant self. One: The shopkeeper doesn't admit his mistake.

when the customers first reported this incident, the shopkeeper didn't admit his mistake, saying that this incident had nothing to do with them, and there was nothing wrong with the soup, which was simply a lie with his eyes open. However, as long as the store manager is brave enough to take responsibility and apologize to the customers, he will not end up looking for the supervision bureau. Two: The story was different the next day.

In the end, the customer had no choice but to find a reporter and someone from the supervision bureau to solve the problem. By the next day, the people in the store were inconsistent with what they said before, and the soup was directly poured out the day before, which was destroying the evidence. When the customer asked to check the monitoring, he said that he could not check the monitoring, which must be really hiding something. In the end, there is no evidence, and the two sides have been in a stalemate, but the way the store handles the problem is simply chilling customers. Three: Apologize only when the problem finally appears.

when people from the supervision bureau went into the kitchen backstage to check, they found that there were many irregularities in the operation of this hotel. The kitchen was dirty and messy, and the dishes, bowls and other kitchen utensils were not disinfected, which could easily lead to bacterial growth.

The shopkeeper didn't apologize to the customer until all the problems appeared, and his attitude eased, because it was really his own fault. In the catering industry, no matter what the taste is, at least ensure the health and cleanliness of customers, and how to be responsible if you eat bad customers. If you want to do business well, you must have a sense of responsibility. You always think that if you take advantage, you will close down sooner or later.