Capital pa is packaging, similar to BU, TW and PA correspond to PP, and lowercase PA is catering.

abbreviation of KFC's shift schedule:

ls-lobby

cm-cleaning

ca-front desk

bu-Hamburg station

tw-meat roll station

ko. P>

Extended information:

KFC's job requirements are as follows:

(1) Welcome customers

1. When customers arrive at the counter, the cashier immediately smiles at the customers who arrive at the counter and pays attention to them.

2. The caterer immediately smiles, stares and greets the third customer;

3. Greet and receive children —— Pay attention to and receive children, greet and receive children kindly and respectfully, and make sure that there are enough chairs for children and provide them to customers in need.

note: avoid using repetitive and mechanical welcome words.

Regular expression: "Welcome, please order here. I am very happy to serve you. "

(2) Order food

1. Ask whether to eat here or take out;

2. enter the contents of the order into the cash register;

3. Help to answer customers' questions about the menu;

4. inform customers of the products being promoted.

Note:

1. Smile, stare and listen attentively to the customer's ordering content;

2. Order for customers quickly and correctly, and don't interrupt them when they order.

(3) Suggested sales

1. At least once, it is suggested that the application judgment of the set meal, catering or larger packaged drinks, desserts and other catering that customers are currently promoting depends on the correct suggested sales at the right time;

For example:

(1) Current promotion or main products;

(2) drinks, if you don't order any drinks;

(3) catering, which is a complete set of combined meals with drinks and main meals.

(4) When the customer doesn't specify the specifications of the product, it can be similar to "big package, ok?" Suggestions.

2. Do it at an appropriate time during the ordering process;

3. Suggest selling the suggested products in a descriptive way;

for example: hot, fresh, iced, delicious, etc.

4. Suggest sales for the right products at the right time.

Suggestive promotions that can be made:

1. Selling large quantities of products;

2. Suggested products that are missed: the ordering content consists of four basic products, chicken, French fries, salad and drinks;

3. The products and toys being promoted are very easy to carry out suggestive promotion;

4. Listen to the customers. If the customers say that's all, don't promote the sales.

Suggested promotion that can't be done:

1. Selling directly to children will make parents unhappy;

2. if the customer says that's all, it will make the customer disgusted if he continues;

3. Suggestive promotion of various products will leave customers with the impression that we are forced to promote sales.

(4) Confirm the ordering content

1. Confirm the ordering content on the cash register with the customer;

2. confirm the ordering content to be correctly entered into the cash register;

3. Accumulate the total amount after confirming the ordering content, and inform the customer.

(5) Packaging products

1. Carefully and accurately package catering;

2. Ensure the correctness of product types, ingredients, specifications and quantity;

3. Provide all necessary condiments and accessories.

(6) change and confirm the contents of the meal

1. clearly tell the customer the amount payable;

2. When the customer delivers the money, take it with both hands and keep smiling;

3. Put the banknotes horizontally on the partition in the drawer;

4. check the change, count it to the customer, and present the change hands to the customer.

(7) present catering and thank customers

1. present catering and thank customers;

2. Smile and say thank you when making the concluding remarks to customers, or you can say welcome next time, or wish you a happy meal;

3. Complete catering must be delivered to customers within five minutes after they queue up.

Baidu encyclopedia -kfc