Summary of the work of property management assistant-
The property manager of the training base knows that only strengthening study and continuous exploration is the last word for the healthy development of property management in the training base; Only by constantly summarizing, improving and eliminating dross can we be invincible.
of course, the property management of the 21xx training base can not be separated from the strong support of leaders at all levels, from the guidance of the leaders of Yanji Property Management Co., Ltd., and from the tolerance and understanding of the owners of the base.
At the end of this year, the Property Management Office of the training base will make a summary report on the property management work of 21xx to leaders and owners at all levels:
First, the Property Management Office will seriously organize the handover of pre-acceptance of completion, strictly regulate the management of secondary decoration, conduct comprehensive training to improve the service awareness of employees, and make efforts to clear the internal management process.
(a) do a good job in the handover of pre-acceptance of completion, and ensure the quality of completion acceptance for the owner. According to the deployment of the municipal vocational training center, the pre-acceptance work is under the unified leadership of the vocational training center, with the participation of Yangpu District Human Resources and Social Security Bureau and organized and implemented by Shanghai Hyundai Consulting Co., Ltd. Among them, Shanghai Seventh Construction Co., Ltd. provides all completed drawings and objects of the project construction; Shanghai Jianke Construction Supervision Consulting Co., Ltd. provides all engineering quality acceptance certificates; Shanghai No.1 Surveyor's Office Co., Ltd. provides consulting opinions on project evaluation; Shanghai Housing Architecture Design Institute Co., Ltd. provides engineering design data; Our office accepts the entrustment of the vocational training center to hand over all the completed drawings and objects of the project construction, and to hand over and inspect the quality and functional integrity of the project construction. Since September 17, our office has dispatched many senior engineering and technical forces, with ***118 people (times) divided into 11 batches (items), and pre-acceptance inspection was carried out according to the six major building units (mainly civil engineering) and each building unit according to the systematic construction project division (mainly installation); In strict accordance with the requirements of the pre-acceptance handover preparation, check the pre-acceptance conditions, materials to be checked and technical materials one by one; Put forward rectification measures and reinspection arrangements for the problems found in the pre-acceptance handover in strict accordance with the completion acceptance specifications and standards, and urge the general contractor to handle and solve the problems in time. Up to now, * * * has put forward more than 311 rectification opinions to the construction general contractor, and urged the construction general contractor to complete 211 projects that need rectification, and the handover of pre-acceptance of completion is proceeding in an orderly manner.
(2) Establish a management system for secondary decoration to ensure that the secondary decoration is standardized and orderly. Secondary decoration is one of the important contents of property management. Looking at various properties, there are many problems, such as the leakage of upper and lower units, the destruction of fa? ades, the damage of building structure, the change of housing functions, etc., all because the construction of the secondary decoration project in the early stage did not follow the system, which caused the difficulties and difficulties in the later stage of property management. For this reason, the property management office of the training base has strengthened the following aspects:
First, the application for secondary decoration should be strictly examined and approved, and a perfect secondary decoration management file should be established. All secondary decoration applications must submit drawings and materials according to regulations, and provide regional fire protection approval documents, and strictly review the fa? ade and indoor structure in the decoration application and give approval opinions and suggestions; Second, strictly grasp the key work of the secondary decoration, and make clear guidance on the "fire test", "waterproofing of key parts", "direction of water and electricity pipelines" and "installation of self-use facilities and equipment" of the secondary decoration in the unit area, so that the owner and the secondary decoration unit can know the management regulations and requirements in advance and prepare for the later management work; The third is to establish the inspection sign-in system for secondary decoration, arrange all departments to carry out inspection work for the secondary decoration unit area according to the regulations, and carry out inspection and supervision work for key contents such as fire management, illegal decoration and waterproof engineering according to the division of labor, so as to eliminate the phenomenon of illegal decoration in the bud; Fourth, organize owners and construction units of secondary decoration to hold special meetings for secondary decoration on a regular basis, and limit the rectification at the meeting for violations that do not meet the requirements of management regulations, and implement re-inspection as planned, which has been affirmed by most owners; Fifth, according to the arrangement of the secondary decoration work, the management office set up the post of secondary decoration specialist, formulated the special responsibility system for decoration inspection, and entrusted the decoration specialist to coordinate the implementation of various departments. After relevant training and various preparatory work, it achieved good results.
(3) do a good job in employee training and comprehensively improve the service awareness of employees. Robert Owen once said: spending money on improving the quality of workers is the best investment for enterprises. Because staff training is the need of property management enterprises to participate in market competition; It is a method for managers of property management enterprises to motivate employees; It is the foundation of the modernization of property management enterprises. Therefore, the property management office of the training base puts the staff training plan on the central work schedule of the management office, and persistently takes it as a long-term and effective task. The management office formulates training plans, studies training methods, determines training contents and classifications in combination with the actual situation of the company, conducts a thorough quality survey of all employees, accurately grasps the weak links of employees' current quality, and purposefully selects classification methods to strengthen and carry out special quality education for all kinds of employees in addition to regular training in an orderly manner. The project manager of the Property Management Office is the first person responsible for employee training, and is responsible for the organization and implementation of employee training, the supervision and management of training, and the evaluation of training effect.
Up to now, the Property Management Office has revised 24 sets of training materials, with 88 hours of training hours, 241 hours of classified retraining for all departments, with a staff training rate of 1,111%, a qualified training rate of 95% and a training elimination rate of 5%. Through the implementation of a series of training systems, the quality of all employees has been steadily improved, the sense of service has been obviously enhanced, and the satisfaction of owners has been gradually improved.
(4) efforts should be made to dredge the internal management process of the management office, enhance the team awareness of all departments and improve cohesion.
second, the subordinate departments of the management office are integrated in four dimensions and work together closely around the new deployment of the management office.
(1) Customer service
Customer service is not only the pioneer and banner in property management, but also the central station and liaison office of the owner and the property management service contract, bearing the important mission of communication, coordination, feedback, implementation, monitoring, reporting, processing, disposal and statistics. Its difficult task, great responsibility and high requirements are the first facade contents in the work of the property management office. Customer service. In 2111, the Property Management Office aims to set up a high-end customer service team that meets the requirements of modern property management in the training base.
1) complaints and suggestions. This year, the customer service department * * * received 11 effective complaints from the owner of the training base, 81% of which were complaints about the illegal operation of the secondary decoration unit affecting the office of the owner, including construction noise and the smell of construction paint, etc. Another 21% are complaints about daily services and the operation of facilities and equipment. In response to these complaints, the relevant departments immediately coordinated and rectified, summed up the experience and lessons in time, and informed the owners of the rectification and treatment results through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.
2) repair report. The customer service department received ***111 cases of all kinds of repairs throughout the year, including 111 cases of physical repairs found by the management office during daily inspections and 111 cases of repairs by the owner unit. According to the actual situation, the customer service department promptly followed up the contents and problems of the training base, and established relevant files in time. There was no effective complaint caused by the repair.
3) management of sending and receiving documents and archiving. Most of the owners of the training base are urban-level platform organizations, and there are many secondary decoration units, which have close two-way contact with the management office. Therefore, the work of sending and receiving documents is frequent, and the customer service department can operate in accordance with the requirements. Archives management is also one of the daily work of the Property Management Office, including the archives left over from the project in the property preparation stage, the drawings in the pre-acceptance period, the physical self-inspection during the pre-acceptance period, the audit data of the second decoration unit, the management data during the decoration period, and the quality management data of the Property Management Office, etc., and the customer service specialist can classify and file them.
4) customer service personnel training. The customer service department carefully studies the quality manual, procedure documents and reception etiquette formulated by the management office, and reflects the work records in the form of table records of the Service Quality Checklist in daily work, improving the service process and making the work of the department more standardized. Strengthen the training of employees' job skills and professional ethics, create conditions to provide employees with opportunities to learn professional skills, strengthen communication with various departments, and enable customer service personnel to enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.
5) Meeting and reception. There are frequent large-scale meetings and large-scale visits in the training base, with high-level meetings and visits, strict conference support and a large number of tasks arranged at the venue. According to statistics, in 2111, there were 111 meetings and visits of reception department and municipal leaders. Receiving 111 visiting groups from other provinces and cities; Received 111 expert delegations; Reception of 111 visiting groups (including schools); Assist the large-scale job fair to arrange the venue and provide 3 venues with etiquette; 111 regular conference services. Summary of the work of property management assistant II
Year-end summary of property assistant The coming half year is a crucial half year in my career, and it is a half year of hard study and development. Under the guidance of the department leaders, the administrative personnel center has done a good job in supporting various services around the mainstream business of the company from three aspects. The details are as follows:
(1) Human resources work
1. Follow-up evaluation of recruitment and probation employees. This year, a total of * * * people have been recruited for various positions, including regional managers, quality control managers, bank accountants, Meite financing directors, buyers, administrative directors, human resources directors, pcb layout personnel and 72 production technicians. Especially after entering October, the production task suddenly increased, and the demand for technicians increased sharply to more than 31 people. We thought of many ways and adopted many means to supplement 32 people in time to ensure the smooth completion of the production task.
in addition, we tracked new employees in various ways and dismissed some unqualified employees in time. Under the guidance of the idea of "putting shortage before abuse", it not only meets the company's demand for all kinds of talents, but also reduces the company's cost as much as possible.
2. Assessment. In April this year, 52 workshop employees and 2 service maintenance personnel were evaluated at the post level. Through the examination, it is obvious that the operating skills of employees have been greatly improved, which not only mobilized the enthusiasm of employees, but also improved the quality and efficiency of work.
In addition, in order to stabilize and retain key employees, we have formulated the qualification certification scheme for testing personnel, organized and implemented the qualification certification for large-caliber water meters, ordinary water meters, gas meters and heat meters, and provided technical subsidies to qualified personnel.
3. In April this year, a general survey was conducted on 74 posts in various departments. Due to the change of marketing mode and personnel work, we conducted a general survey of the existing positions, staffing and responsibilities of various departments, and perfected the Job Description, which provided a reference for staff recruitment and training.
4. The salary of each post was investigated and analyzed. We conducted a salary survey on various positions through various means such as ChinaHR.com, inquiring about wage guidance prices in various places, sending questionnaires, understanding the salary of related industries, inquiring about the salary of the same industry in different regions, and converting gdp into local salary, and formed the Investigation Report. By understanding the market salary level, it provides a reference for the company's salary adjustment.
in addition, the labor cost accounted for over 1.5% of the total cost through financial statistics, far exceeding the 7.4% of the labor cost of manufacturing industry in the wage guidance price of Jinan in XX. The data shows that the labor cost of our company is too high, and the phenomenon of overstaffing is more serious under the premise that the current wage level is much lower than the market level. Therefore, if we want to carry out salary reform, we must first sort out the existing posts in various departments, cut unnecessary posts, and truly realize the reduction of staff and increase efficiency and optimize allocation. While making suggestions to the company leaders, the positions of various departments were analyzed, and the "Suggestions on Post Setting of Various Departments" was formed, which provided the decision-making basis for the leaders.
5. Formulate various plans for salary system reform. Such as technical center, administrative management, manufacturing branch, service department, etc. In order to avoid inertia thinking, I fully mobilized the enthusiasm of all departments, discussed and discussed the salary system suitable for their respective departments, and finalized it.
6. Do a good job in the statistics, approval and payment of employees' wages, social security declaration and payment, and handle all the formalities of employees' entry, resignation, transfer, file management and settlement. Think about what employees think, worry about what employees are anxious about, do a good job in service support, relieve employees' worries, and let them concentrate on their jobs.
7. Training. There were 16 large-scale trainings this year, including ideological trainings such as innovation forums, quality awareness and service awareness. Professional knowledge and skills training such as reflow soldering, heat meter, ladder charging water meter, channel construction and other marketing ideas and skills training; Financial process, financial knowledge training and so on.
The biggest feature of this year's training is to break the single passive teaching mode in previous years and adopt an interactive discussion mode, so that every employee can actively participate; We adopted the idea of "take it from the people and use it for the people", citing practical cases around employees and so on. For example, the training of quality cost and quality awareness in manufacturing branches; Service awareness, service skills training and so on.
in order to avoid the training becoming a mere formality and ensure the training effect, during a series of CD-ROM trainings for the marketing department, sales department and service department, we asked the participating departments to give their opinions, and held a discussion after the CD was played, so that everyone could talk about their own gains and so on.
In a word, we actively innovated the training and assessment methods. Facts have proved that this method is effective, because after the evaluation of training effect, employees' evaluation is high.
(2) administrative work.
The focus of this year's office work is to change the thinking, while providing good services for various departments, change the original thinking and working methods, innovate the existing work, no longer rely on the original suppliers and service providers, and introduce simulated bidding to purchase large office supplies. All the work is based on cost control.
In addition, you should know what the purpose is first, and don't do it just for the sake of doing it. For example, the management of office equipment, the real registration of goods, the tracking of equipment circulation and timely registration of accounts.
1. Office expenses control. Under the same effect, the price of business cards is reduced from 15 yuan/box to 12 yuan/box. Mr. Geng suggested that the business cards with this effect can not be used, so the price can be lowered by at least 2 yuan/box; Through 211 yuan's research, this year's Disabled Persons' Federation security fund can be exempted, saving the company more than 21 thousand yuan; Through a series of fighting spirit and brave work, the company saved more than 3111 yuan in property management fees; Through negotiation, it only cost 2,811 yuan to buy for the company.