College career is coming to an end again, we also have stepped into the internship stage, then the hotel internship, how much you have gained? Do a collation for yourself! The following is the "2020 college students hotel top internship report", only for reference, welcome to read.
2020 college students hotel top internship report (a)First, the hotel is introduced
xx hotel is invested by xx group limited company, with five standard construction of the set of guest rooms, catering, entertainment, trade, office, conference in one of the business resort hotel, in 20xx x month x trial operation, x month x day official The total investment of the hotel is RMB 100 million.
The hotel is built on the side of the mountain and the water, it consists of an eight-story half-moon shaped main building and a four-story tower podium, the shape of which imitates the Maitreya Buddha. The hotel is located in the development zone of X city, far away from the city, fresh air, elegant environment, and adjacent to the beautiful lakes and mountains, the collection of the essence of traditional Chinese culture, known as one of the four famous scenery of XX Xx Villa. The natural ecological environment and humanistic environment complement each other, forming a real estate driven tourism, tourism to promote the development of real estate in a good pattern, is the current Dongguan region unique characteristics, charm of the five standard hotels.
The hotel's lobby is magnificent, the decoration is simple and elegant, ingenious. All of the imported precious family customized from the private chicken wood, porcelain all use porcelain xx porcelain customized from. At the same time, every detail of the hotel can reflect the essence of traditional culture. Especially the imitation of the Ming and Qing styles of the 181 luxury rooms, spacious and comparable to any of the five hotels. The interior is bright and airy, the style is rich and elegant, romantic and chic, with floor-to-ceiling glass and outdoor spacing, extending the natural beauty of the warm and modern enjoyment in it.
The hotel has more catering facilities, global cuisine, attentive and elegant service to meet the needs of different guests to eat and relax. Regent Hall Chinese restaurant, local flavors of seasonal snacks and traditional fine Chinese cuisine to choose from. "Dream Night" nightclub has 49 luxury boxes, large performance stage, every night exquisite songs and dances present endless services and considerate, value for money enjoyment; other services and facilities are also available; boutique houses, outdoor swimming pools, tennis courts, large parking lots, fleet services, multi-functional meeting rooms, business centers, saunas, etc., to fully meet the requirements of guests in all aspects. The hotel is also equipped with other service facilities; boutique house, outdoor swimming pool, tennis court, large parking lot, fleet service, multi-function meeting room, business center, sauna, etc., which can fully satisfy the guests' requirements.
Second, the job description
The switchboard is the first window of the hotel to the guests, the guests of the hotel's first impression of the hotel is often generated through the phone. The duties of the switchboard operator is quite important. Li-Cheng has strict requirements for operators: be familiar with all the business and knowledge within the scope of the group; do a good job of handing over work; transfer each call quickly and accurately according to the work procedures; answer guests' inquiries warmly, courteously, and quickly; take the initiative to help guests find the phone number or confidential phone for the residents; accurately provide guests with wake-up calls; grasp the organizational structure of the store, be familiar with the names and voices of the store's main person in charge and the ministries. The name and voice of the manager; familiar with the city's commonly used telephone numbers; familiar with the knowledge of the inquiry; master the function of the equipment in the switchboard room, know how to make full use of the function keys and the precautions; in particular, the strict confidentiality of the guest information.
The business center is a business place of the hotel, business center clerk is mainly to guest services. Provide guests with fax, copying, translation and Internet to send E-mail services, and confidentiality for the guests; for the guests for plane tickets, train tickets, travel tickets booking services; rapid and accurate answers to guests about business and tourism issues; provide commonly used office stationery for guests to borrow at any time; to provide the latest business information and business services consulting business and international and domestic long-distance telephone calls. Clerks every shift carefully check to ensure that the equipment and facilities are in good condition, regularly do a good job in the business center of all kinds of equipment and facilities cleaning and maintenance work; play the work of initiative and enthusiasm, good solidarity and cooperation between colleagues, to complete the superiors of the other tasks assigned.
Three, the work summary
1. The complex mood of the first to the city of Lixin
20xx x month x day, we 25 students in the school under the leadership of the embarked on the road to the south, all the way to the road we are very excited about all the way to the freshness of the surroundings of each one of us. We left the school at noon until the train started slowly at 3:00 p.m. Since noon, we were all busy. On the way from the school to the train station, we didn't have a trace of sadness, probably because too much baggage made us have no time to be sad. Send our classmates in the train window to smile at us waved goodbye, then, I was really very moved, the original classmate love to the separation is also can fall tears.
The overnight train ride is really hard, the carriages are crowded with people, and a little hot, can not sleep. After many stops, we finally arrived at our destination at 5:00 am on x month x day. Walking out of the train station, we saw a different sky and felt that the clouds were so close to us that we could see them too clearly, thus xx left a very fake sky in my first impression. On the way to the hotel from the train station, we started to feel the care of the hotel for us, the HR manager helped us to carry our luggage, back to the dormitory, the logistic staff took us to buy daily necessities. But in our opinion, the environment here is not as good as we imagined, and a lot of things make us feel disappointed. After arriving here for most of the day, there was not a place to call home to report safety, it was really miserable. In the afternoon I opened the number of xx and pretended to be strong to tell my family that I was feeling fine here. When I dialed my friend's phone, tears could not help but flow down. I'm not familiar with the place, only their own lonely figure, the heart of no relatives to rely on, my heart is very afraid, and would like to go back home. I'm not sure if you're going to be able to get a good deal on a new product, but I'm sure you're going to be able to get a good deal on a new product.
Training, the next two and a half days of induction training. These two days let me gradually accept the things that are not as good as I want here, but the pain inside will often sting me. The first thing that I want to do is to get a job, and I'm not sure if I want to do that, but I'm not sure if I want to do that, and I'm not sure if I want to do that, and I'm not sure if I want to do that. So, my internship work life began, not a little excited about the beginning.
2. Experience business switchboard life
Human Resources Department on our formal hand over to the departments, met the amiable front office manager. Formally on the job, the department and we have targeted professional training, at first it is a big scurry of the extension table and the hotel should know should start, eight hours a day, we are sitting there to see those things, over a very boring. Two days later, we began to try to answer the phone, because the hotel business is not familiar with a lot of situations do not know how to deal with, always transfer the wrong phone and lead to someone to complain. I started to feel the pressure in my heart, and it was not so easy to do the seemingly simple work. But what I am proud of is that because my voice has always been very good, the answering line of the switchboard was soon found by me. Later, when I received a call from a guest, the guest praised me for my sweet voice, and I think the hotel left a good first impression on the guest through my voice at that time.
In the beginning of the week, there will be old staff to take us to work, during which I felt what is called bullied, those girls in the switchboard room are smaller than us, but their work familiarity is higher than ours. Because the facilities and equipment in the switchboard room are fixed and many operations are standardized, if you don't train to be very skilled, you will make mistakes when you receive a call because you are nervous. When we got what they thought was simple wrong, we would see a very impatient face, and sometimes we would be criticized by the foreman. These I have silently endure, thankfully my ability to accept good, through half a month's work, the work of the switchboard room I can be alone to operate with ease.
The workflow is skilled, often because too skilled and simplify the steps, ignore the details, resulting in more than necessary guests or senior leadership complaints. Once, I was alone on duty, then a lot of phone calls, after receiving a immediately that rings again, or two at the same time. At this time we will use the method of holding the phone to let the guests wait, because the phone is too busy to hold two phones at the same time, I accidentally hung up the guest's phone after a phone to pull the line back, and so on the guest in the call over, the guest's voice obviously feel impatient. After I patiently and carefully explained to the guests, the complaint was not so big. This time let me y feel, any work again familiar with the work to be done carefully, so that it will be more perfect
Because the business center and the switchboard room only a foreman in charge of the management, so the switchboard room operator must learn a little bit of knowledge of the business clerk, in case of emergency. The business switchboard has become one, the old staff are resigning one after another, there are new operators to the switchboard room, we also gradually become old staff. After familiarizing ourselves with the business of the switchboard room, the foreman trained us on the knowledge of the business center, how to skillfully try the copier and fax machine; how to provide booking service for the guests; all of which were the focus of the training. The work in the business center gave me hope, from the switchboard room with the phone to communicate with people in the business center and guests face-to-face communication, which is a challenge to me, the service has always been my weakness, and when communicating with the guests, I usually can not find the focus of the topic, and sometimes also timid, meet foreigners, I am often nervous and can not even speak a word of English. With the deepening of my familiarity with the work, my ability to serve guests has improved a lot, which makes me find comfort in my heart for such a long time.
3. Changes in work attitude
Most of the time in the switchboard room is boring and empty, one minute the phone rings non-stop, almost at the same time four or five phone calls, our colleagues are busy to hate the three heads and six arms, the next minute of silence, sometimes for half an hour there is not a phone call, which is the main switchboard room, how boring and boring a place. Every day facing a telephone and hundreds of people to communicate, listening to the caller has no polite tone of voice, impatient impatient voice. All day to do are some repetitive and simple things, a day to see just the red light of the telephone station in the flash, full of eyes are the shadow of the phone, the whole person also become easily irritable. It is such a work of uneven distribution of leisure and busy, is such a boring place, day after day. In the business center is also the same, the good point is that you can see people walking through the lobby from time to time, so as not to feel forgotten in the corner.
Because I was fresh out of school and full of good expectations for society, I asked the HR department for a job change. The Personnel Department delayed again and again, making me feel that things are not as simple as I thought. With the displacement of time, in the switchboard room for so long, the work environment, the work content is very familiar with a lot of work can be handy, the heart of the previous panic and a lot of uneasiness has been discharged. Plus our business switchboard is a family, from time to time will go to the business center for a shift, but also learned some knowledge of business secretarial services, these things are also very suitable for me, and therefore feel that the work is not so boring. The work of the switchboard operator also has a new understanding.
Every operator is the soul of the switchboard. Before receiving each call, I will adjust my mindset, full of spirit, so that guests can hear a clear, sweet voice, and feel my heartfelt smile on the phone, and let the guests feel that you are welcome here. In the work, I will use their own good memory skillful operation, accurate and smooth transfer of each call. In the work I learned a lot of business skills, but also accumulated a lot of experience. There are some experiences that can be maximized into life. Later in the work I will not feel very boring, with the heart to do those simple work turned out to be very happy.
Four, internship experience and experience
1. Recognition of active service consciousness
Service consciousness, is the hotel waiter's duties, obligations, norms, standards and requirements of the understanding, requiring the waiter to always maintain the guest's sense of sincerity in my heart. Active service consciousness in the service consciousness is particularly important, the initiative to find the potential requirements of the guests and guests to provide timely service will allow guests to produce a sense of belonging.
Active smile service is the soul of the switchboard operator service, operator is to use the phone to communicate with people, guests can not see her smile but and can feel, smile voice is sweet, is to make people feel comfortable, whenever guests hear such a voice will be very polite to talk to, but also by the guests' praise, so that the hotel image of the guests in the first feeling of the guests suddenly brightened up.
Business clerk to the guest work are very detailed service, good at discovering the needs of the guests is to make a good employee is very important service skills. Guests waiting in the business center, you can send a newspaper for the guests or let the water bar staff to send a cup of free lemonade, so that the guests to solve the waiting time in the gap. This time the guests will cast a smile to show their gratitude, so that their mood will also be pleased.
2. Feel the hotel training
In the city, let me feel most y is the hotel training system. From the entry training to the department of pre-job training, has been to every month have the job knowledge training, have given themselves a good space to learn specialized knowledge.
The essence of modern competition in the hotel industry is the quality of management and staff competition. Training a high-quality hotel management and service personnel team, is the most important task in the hotel personnel work. Now many hotel operators themselves recognize: "training is the road to success of the hotel", "training is the hotel development of the strength of the location", "no training is no service quality ". Hotel staff training is conducive to both the development of employees' own knowledge and skills to achieve the hotel's business objectives, while contributing to the long-term development of the hotel.
For employees, happy to accept the hotel arrangements for training, which can accelerate their own correct professional attitude, induction training is particularly important, in this training process, employees can understand the whole hotel situation, the hotel system culture and welfare treatment is not to let the employees to produce a sense of belonging often during this period. This period of training for our interns have a very important role, just stepped out of the campus, can not find the starting point of the work, induction training is the direction of guidance before the start of work, so that we blind interns have a good plan for their careers. Departmental job skills training allows employees to learn vocational knowledge and skills, but also to develop professional habits. Especially for new employees, the systematic training than they go to figure out their own learning, much faster, relatively independent of their own work and freedom to make the right decision to have the confidence, and therefore also improve self-confidence.
For the hotel, increase training efforts can improve service quality and efficiency. New employees through training can quickly master the relevant skills to carry out their work. Older employees can also learn better ways of working to minimize accidents and reduce wastage. The staff team will often have more outstanding personnel, they have been trained to expand the knowledge and expand the work area, and accept the new management theory will inspire their management potential. For the hotel reserves of talent has a great help.
3. Taste grass-roots management
In the hotel to do grass-roots positions, grass-roots is both a superior and a friend.
Grass-roots managers directly in the first line of contact with customers and employees, with a keen insight, can grasp the customer feedback information in a timely manner, found that the service process affects the quality of delivery of systemic and implementation issues, in their own areas of responsibility to find solutions to the problem of measures or methods. This is a good example for grassroots employees to learn, and they can find their own shortcomings through the foreman to improve themselves and learn some management skills.
However, grassroots management also has a big flaw. Due to the defects in the ability and awareness of the grass-roots managers of our hotels, making it difficult for them to find the real impact on customer satisfaction, especially the defects of the service system, thus making the same quality problems repeated, not only reduces the perceived value of the customer, but also in dealing with customer dissatisfaction generated by the cost of the failure, which will lead to a reduction in the competitiveness of the hotel. However, they are reluctant to communicate important information to their superiors due to multiple reasons. One is the lack of their own ability. Cannot accurately judge what is valuable customer information and what service problems need to be communicated to the superior. The second is their own inertia. If the upward communication, it will not necessarily be adopted, it is better to do more than less. The third is the idea of localism. The belief that taking service problems to superiors is feared to have a negative impact. As the grass-roots managers of the superiors can not effectively obtain valuable information, therefore, continuous improvement of service quality will be difficult to achieve.
The shortcomings of grassroots management is a long-term problem, after all, is the grassroots, inexperience, lack of ability is a universal problem. But grass-roots management should do the minimum to lead by example. As a grass-roots managers must first of all in the work at all times as a good example, from the implementation of hotel rules and regulations to the appearance of instrumentation, speech and behavior, work attitude should be the first to take the lead, as well as the staff's lead. Should understand that "teaching by example is more important than teaching by words" reasoning, less use of language and more action and their own image to influence the staff, drive the staff, guide the staff and educate the staff. "The first thing you need to do is to get your hands on a new pair of shoes or boots, and then you'll be able to get your hands on a new pair of shoes or boots, and then you'll be able to get your hands on a new pair of shoes or boots.
V. Conclusion
The time is short 180 days, is the end of the stage of my work in this work is just the beginning. The road behind is so long whether I will go on in this industry? I can not predict. But I believe I will use my life learning to do every little thing. It's all in the eye of the beholder. As long as there is a heart, there will be success.
The whole piece of article structure is clear, hierarchical, in order to make the report more vivid, can be in: three internship summary of some of these work events to be a simple example, I believe that in the process of your work there must be so that you succeed, fail, but to gain experience of the work of memory.
2020 college students hotel internship report (two)First, the purpose of the internship
In order to consolidate the professional knowledge learned, and at the same time to understand the basic responsibilities of the hotel management and the workflow of each position, master the hotel management service work of some of the basic skills in the practice to find a combination of theoretical knowledge and actual operation, for the future The first step is to get a good foundation for your own employment.
Second, the internship time
20xx x month to x month, *** more than four months.
Third, the internship unit
xx hotel under the xx group.
Fourth, the internship positions
Catering Department and Rooms Department
Fifth, the nature of the work
waiter, foreman.
Work Content:
1. Catering Department's workflow: from welcoming guests - to guests pull chairs and make way - laying napkins, remove chopstick sets - send towels -Ask for tea and pour tea - ordering - ask for wine and pour wine - serving dishes - - between-seat service (changing plates) -Seat service (change dinner plate, ashtray, towel, serve fruit, take the sauce, fill white rice) checkout - send guests - turn the table clear - end.
2. Room service work. The workflow of the Department of Rooms: you need to go to work 10 minutes in advance to arrive at the room service center, check their appearance and instrumentation, put on a good light makeup, sign in, through the room service center staff to get a room card, communication tools, workbook, room state book, etc., to see if there is a whiteboard on the day of the account of the matter, the room state of the borrowed items on the book and the whiteboard records whether or not they are consistent, according to the hotel work time to open the pre-shift meeting, arrive at the workshop to the car for work After arriving at the work room, simply organize the work cart, check whether the items on the cart are fully equipped, and make cotton fabrics according to the room conditions. Check the room status, according to the cleaning order of the room. In the usual cleaning to the customer service process should be active, enthusiastic, friendly, careful, patient, found that the problem promptly reflected to the foreman, while promptly resolved, timely feedback on the results of the repair. Accept to cooperate with the foreman, supervisor, manager of the work program and quality of the inspection, guidance. Must organize the workroom, the work car must be in accordance with the prescribed method of placing items and equipped with the number of body cleaning, the work car garbage to be bagged and placed in the workroom, do not unload in the corridor, so as not to dirty the carpet, off duty to throw the garbage to the designated location. Other cleaning tools, rags should be cleaned and categorized and put away. Fill in the relevant forms (cotton inventory form, plan health form, consumable goods receipt form, work log) and other matters with or without special shift report to the housekeeping center, with or without leftover items to the housekeeping center to make a record, sign. Before the end of the shift and the foreman to verify the state of the room, maintenance, handing over the room card, communication tools and other housing center personnel to confirm the hands of the signing of the end of the shift.
Before the internship, my classmates and I are full of such and such a guess on the internship, but we certainly did not guess the actual situation, the complexity of the community really give us these college students in school a good lesson. At the beginning of the internship, we were a little bit uncomfortable, and our hearts fluctuated a little bit. Because we have not had this kind of practical experience before. Suddenly do some heavy work is a bit unbearable, good in our positive adjustment we all quickly adapted to the position.
In the process of internship, we all show the spirit of hard work, show the spirit of collectivism, in the process of work, we all show a good work ethic, we are conscientious, in strict accordance with the relevant provisions of the hotel and the system to do their own work, at the same time, when encountered do not understand the problem of humility to the old staff or supervisors to ask for advice, and in the interactions with the staff, we all behave very warmly, and made a lot of friends! In the interaction with the staff, everyone showed great enthusiasm and made a lot of friends. This internship is the most happy thing is to enhance the distance between the students, strengthen the cohesion of the class, we are no longer like the previous kind of dead feeling but have to laugh and very lively, there are things we can solve together, who need to help us all positively forward, the internship process it is the companionship of the students to make the boring work become colorful!
Six, the internship harvest and experience
Through this internship, so that I have a more comprehensive understanding of the organizational structure of the hotel and business operations, contact with all kinds of guests, but also made a lot of good colleagues and friends, they let me more profound understanding of the community, they broaden my horizons, but also taught me how to adapt to society and integrate into society. They broadened my horizons and taught me how to adapt to society and integrate into it.
This internship makes us consolidate and develop our professional knowledge, and makes it easier for us to connect what we have learned with practice; the internship makes us realize the lack of our own knowledge, and we must pick up our books, consult our teachers, and make up for our own shortcomings; the internship makes us more clear about the direction of our own efforts, and we must make full use of the existing resources to deepen our own professional culture. This internship also let me know how to combine theory and practice. We should always follow the new technology, new developments in the profession, always walk in the forefront of the times; but also focus on accumulating experience, to increase their own knowledge. Also focus on developing lifelong learning habits, expand their knowledge in order to promote their own continuous progress. Deepen our understanding of the complex phenomena of society, growth of insight. Internships give those of us in the ivory tower a buffer opportunity to understand that society is completely different from the campus. We have to learn a lot, we have to think a lot, we have to figure out a lot. The overall employment situation is not optimistic, we must not spare any effort to improve themselves, constantly enrich themselves, in order to have the ability to meet the society to us again and again challenges.
This internship also let me realize the importance of English, in the reception of customers, a large part of the foreigners, in their communication needs is English. In the past, the people around me are all Chinese, and I don't think English is useful, but through this internship, I have a very deep experience, which makes me realize my own shortcomings, and gives me the motivation to study hard.
In addition, this internship also let me more y understand that no matter what you do, you have to be attentive, responsible and thoughtful. To correctly understand their own strengths and weaknesses, learning from others' successful work experience, down-to-earth internship work; in the process of internship, more thinking, more comparisons, heart experience, more attempts to learn the book knowledge applied to the work of the actual; to seriously and timely summary of the internship experience and insights, especially on the internship encountered in the problem, to analyze more, more advice, to find out the crux of the problem and try to overcome it. We should analyze the problems encountered during the internship and seek advice from others to find out the crux of the problems and try to overcome them. In the process of internship everyone is very responsible, since the choice to stay, everyone in the post performance are very conscientious, seriously do their jobs, not lazy, did not touch the black for the class and the school.
All in all, this internship, not only consolidate the professional theoretical knowledge and apply it to the actual work, exercise their own, but also to their own alarm bells, for the future direction of learning. More shocked his mind, so that his mind back to reality, with a realistic view of themselves and society.
Through this internship, I saw my own shortcomings and shortcomings. In the language ability is still not very fluent and guests to communicate. The main sources of guests staying at the Phoenix Hotel are domestic guests and Japanese guests. However, during the Canton Fair, the hotel's main source of customers is foreign customers. Because of their own English speaking ability is not very good, so it causes communication barriers with the guests. And because of their own hotel work experience is not enough, resulting in work on the wrong should not occur, for colleagues to bring a lot of inconvenience.
On the other hand, in the work, some of my shortcomings are revealed. For example, the work is not careful enough, easy to ignore some of the details of the problem is not easy to find, such as occasionally forget to wipe off the water on the glass; there is also not good enough working attitude, sometimes due to the week after week of work and boredom, not enough enthusiasm for the work of some small things on the mood caused by the annoyance, because of the persistence of their own views, not enough to be open-minded to accept the criticisms of colleagues, and in addition, due to the excessive pursuit of perfection, to some important In addition, because of the pursuit of perfection, to some important links too much attention, which led to unnecessary waste of time, affecting the efficiency of the work.
In this more than four months through the internship exercise and the teacher's attentive teaching, I gradually found their own shortcomings and shortcomings, shortcomings, mistakes are not terrible, the most important thing is to do the wrong thing to correct and can be quoted as a warning, do not make the same kind of mistake, there will be progress only if there is a mistake. Therefore, in the final stage of the internship, when I realized my shortcomings, I often ask colleagues for advice, learn from colleagues with an open mind, constantly reflect and summarize, accumulate lessons learned, and strive to improve their resilience and communication skills, but also use their spare time to learn English, and strive to do a better job after graduation in the workplace.
2020 college students hotel top internship report (three)20xx x month x day I came to xx hotel to start my year-long internship life. In this year's internship let me feel very deep, know a lot, harvest a lot, realize the hard work, the complexity of society, the importance of practice and the necessity of reading, during the internship period I strictly in accordance with the hotel's arrangements and plans to carry out the work step by step, hard work to learn, and actively work. During the internship period, my work scope is in the hotel lobby department.
At the beginning, I was assigned to the switchboard, in general, this work is the most simple, and there is no pressure to work. After a month of work I felt my passion was going to be worn out by this boring work. But then there was an opportunity in front of me, through my own unremitting efforts and the hotel leadership's help and care, I succeeded in the XX Hainan Province Chunguang Cup Service Skills Competition won the runner-up of the front desk inquiries. I came back from the competition and changed my internship position. I stayed in the concierge department for 12 days.
The main work of the concierge department is to welcome the guests, open the door for the guests, smile and greet and guide the guests. Although the early concierge did not gain much, but I am glad to know the fat and lovely supervisor. The next nine months on the stability of the front desk internship, relatively speaking, the front desk is a very exercise place, you have to face all kinds of guests every day, to solve the guests put forward; any problem, no matter whether it is reasonable or unreasonable requirements, but try to hand over a satisfactory answer. The customer is God, this is the service industry respected code.
Front desk trivia more, is the entire hotel hub department, and also contact with the cash register. When I first came to the front desk to learn the small mistakes and big mistakes. Departmental leaders gave me patient teaching and great help, let me quickly grow. But I myself is also very hard, live up to the expectations of the leadership, soon on track, independent work, and can stand alone. In these nine months we have also experienced the May 1 National Day holiday, New Year's Day, and the Spring Festival and other major holidays. We learned a lot during these busy festivals and got through them smoothly. As they say, after experiencing all these, it proves that we have really grown up and become a teacher.
Work is tiring, hard, but also happy, happy. The work of the busy and difficult to have an aftermath will make us frustrated, retreat. But you face, solve, that is growth. At the same time to get along with each other harmoniously, in this big family we support each other, face difficulties together, go out to play together. In a year to xx the place to play almost all played. xx are left behind our laughter.
In short, more than a year of internship I have been due to difficulties and want to retreat, more than a year of internship I am also proud of, more than a year of internship I have learned no knowledge of books, I also for the real hotel services, more than a year of internship is rich and consolidate my theoretical knowledge of the university, but more than a year of internship experience is my biggest gain. I can this experience in the things to guide my future learning and work, whether it is the understanding of society and the understanding of the community are deeper, this wealth is valuable and priceless! He can teach me how I should behave in the future towards society, what kind of person I should be, and how I should behave. Especially in the upcoming graduation time so that we are clear about the goal, clear direction, won the power to find the shortcomings, see the gap, firm confidence. This is our biggest gain, the biggest wealth, the best results.