Real life, generally not a problem with the food few people will go to the complaint, but after the discovery of the problem many people do not know how to complain. So, how to complain about the food service? Next by the for you to organize some knowledge about how to complain about food service, welcome to read! The following content for your reference to learn, I hope to help you. First, how to complain about the catering service

Consumers who want to complain about the catering industry, you can call the "area code +12315" consumer hotline complaints, you can also call the "area code + 12345" Citizen Service Hotline. 12345" Citizen Service Hotline.

According to the "catering business management approach (for trial implementation)" (excerpt)

Article 5

Catering Industry Association shall, in accordance with relevant laws, regulations and rules, play the role of industry self-discipline, guidance, services, and to promote the promotion and implementation of catering industry standards, and to guide enterprises to do a good job in energy conservation, resource conservation and comprehensive utilization of work.

Catering industry associations should be developed through the development of industry conventions and other ways to guide restaurant operators to save resources and oppose waste.

Article 6

Catering operators should be strictly in accordance with the laws, regulations and rules of the relevant provisions of the business activities, the establishment of a sound system, and actively implement the national and industry standards related to business management, products, services and so on.

Article 7

Catering operators should do a good job of energy saving and emission reduction, resource conservation and comprehensive utilization of work.

Catering operators should establish a thrifty consumption reminder system, and in a conspicuous position to post the savings logo, the implementation of savings in dining, civilized dining standards.

Article VIII of the catering operators should guide consumers before the meal in moderation, after the meal take the initiative to help pack, and give praise and rewards to consumers to save meals.

Article IX

Catering operators shall not sell food products that do not meet national product quality and food safety mandatory standards.

Article 10

Catering operators shall not dispose of kitchen waste, should be in accordance with the provisions of the enterprise with the conditions for resource utilization.

Second, the characteristics of food service

1, a one-time

catering services can only be used once, on the spot to enjoy, whether it is to the store dining or delivery, a meal corresponds to a service. When the end of the meal, catering services naturally terminate.

2, intangibility

Catering in the service utility of intangibility, which is different from fruits, vegetables and other tangible products, public from the color, size, shape and so on can be identified as good or bad quality. Catering services can only be purchased through the dining guests, consumption, enjoy the service after the first-hand feeling to evaluate its good or bad.

3, the difference

catering service difference on the one hand is that the catering service is by the catering sector staff through manual labor to complete, and each staff member due to age, gender, personality, quality and cultural level of different aspects of the catering service they provide guests are not the same, on the other hand, the same waiter on different occasions, at different times, or in the face of different Guests, their service attitude and service mode will have certain differences.

4, directness

General industrial and agricultural products produced, most of them have to go through a number of circulation links to reach the hands of consumers. If the product does not pass the quality inspection before leaving the factory, you can rework, in the store you think unsatisfactory goods can not go to ask, and catering products are different. Its production, sales, consumption is almost synchronized, so the producers and consumers are face to face service, face to face consumption.

Third, the development of catering services strategy

In the second half of 2008, in the context of expanding domestic demand, the Ministry of Commerce put forward in the expansion of domestic demand, stimulate consumption, will vigorously develop the catering industry. Consumption to promote the development of the catering industry in three areas of development. First, vigorously develop mass catering. Secondly, focus on and solve the problem of assured consumption in the catering industry, and strictly control the purchase of food raw materials. Third, actively promote energy conservation and environmental protection, and promote the industry's energy saving and emission reduction deep development.

China's catering enterprises have paid much attention to the branding and expansion of the enterprise scale. Through chain management and franchising and other ways, China's catering industry is actively entering the overseas market. China's catering market, the main meal to Chinese-style meals, Western-style food is gradually emerging, but the scale is still small; fast food to Western-style fast food, KFC, McDonald's, Pizza Hut, etc., is the main force in the market, Chinese fast food has been booming, but the current can not compete with the "foreign fast food". With the development of China's economy and tourism, the prospects of the catering industry, in the next few years, China's food and beverage industry will diversify the development of business models, the internationalization process will be accelerated, and green food and beverage will become fashionable.