Reasonable solution to catering disputes: request consumers' associations or other mediation organizations established according to law for mediation; Complain to the relevant administrative department; Negotiate and settle with the operator; According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration; Bring a lawsuit to the people's court.

Legal basis

Article 39 of the Law on the Protection of Consumer Rights and Interests

In case of a consumer rights dispute between a consumer and a business operator, it can be resolved through the following channels:

(1) settlement through consultation with the business operator;

(2) requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) bring a lawsuit to the people's court.