Article 27 When the flight departure is delayed or cancelled, the carrier shall properly handle the refund or change procedures for passengers according to the general conditions of transportation and the conditions for the use of tickets. If the passenger requests a written certificate of flight delay or cancellation, the carrier shall provide it in time.
Article 29 After the flight departure is delayed or cancelled, the carrier or ground service agent shall provide accommodation services for passengers according to the following circumstances:
(1) If the departure of the flight is delayed or cancelled due to maintenance, flight deployment, crew and other reasons of the carrier, the carrier shall provide passengers with services such as meals or accommodation.
(2) If the departure of the flight at the place of origin is delayed or cancelled due to weather, emergencies, air traffic control, safety inspection and other non-carrier reasons, the carrier shall assist the passengers in arranging meals and accommodation at their own expense.
(3) If the domestic flight is delayed or cancelled at the stopover, the carrier shall provide the stopover passengers with meals or accommodation services for whatever reason.
(4) When domestic flights alternate, the carrier shall provide meals or accommodation services to alternate passengers for whatever reason.
Extended data
The Civil Aviation Administration of China has established a reward and punishment mechanism to ensure the normal flight, that is, flight delay statistics and early warning. It publishes delay information once every 15 days, and conducts internal early warning notifications for 20 domestic flights with normal flight rates below 50%, and publishes early warning notifications twice a month.
Flights that are warned twice a month due to the airline's own reasons will be cancelled from next month after approval. For flight delays caused by air traffic control, airports, oil and other reasons, it is necessary to find out the reasons and impose penalties.
In addition, if the flight is delayed for more than 4 hours, and mass incidents are caused by airline aircraft deployment and self-service, which has a significant social impact, the airline will cancel the flight time of the current season and will no longer accept the application for the flight time of the next season.
Baidu Encyclopedia-Regulations on Normal Flight Management
Baidu encyclopedia-flight delay