2023 Hotel's annual work plan practical 5

Days are like a white horse, inadvertently, our hotel work will usher in a new progress, it is time to start making work plans. Here is my annual work plan for the hotel for you to carefully organize, I hope to help you.

2023 hotel's annual work plan practical selected chapter 1

First, the hotel quality inspection organization network:

The hotel quality inspection team (referred to as the quality inspection team) consists of the leadership team and the working group, responsible for the hotel departments of service quality and work quality inspection, supervision, and put forward corrective comments, follow-up assessment.

(a) Leadership Team: Leader: General Manager ( ) Deputy Leader: Deputy General Manager ( ) Members: Finance Director ( ), Assistant General Manager ( ), Assistant General Manager ( ), Quality Assurance and Training Manager ( ), Lobby Manager ( )

(b) Working Group: Leader: Deputy General Manager ( ) Deputy Leader: Quality Assurance and Training Manager ( ), Lobby Manager ( ) Members: Executive Chef ( ), Engineering Manager ( ), Engineering Manager ( ), Lobby Manager ( ), Lobby Manager ( ), Lobby Manager ( ), Engineering Manager ( ), all managers ( ), housekeeping manager (Feng), deputy director of the General Office ( ), personnel manager ( ), Chinese restaurant manager ( ), Western restaurant manager ( ), lobby assistant manager ( ), lobby assistant manager ( )

Second, the scope of the project of the hotel quality inspection:

The scope of the project of the hotel quality inspection: the scope of the project

1, the overall requirements (including the implementation of management systems and norms, staff quality), and the quality of the hotel's management system. General requirements (including the implementation of the management system and norms, staff quality)

2, the front office (including switchboard, booking, check-in, baggage service, wake-up call service, checkout, business center and the front office maintenance and hygiene)

3, guest rooms (including the finishing room service, night bed service, laundry service, mini-bar service, guest room maintenance and hygiene)

4, food and beverage (including buffet breakfast service, meal service, lobby bar service, delivery service, food and beverage area maintenance and repair and cleanliness)

5, public ***, backstage area (including the surrounding environment, stairway corridor elevator hall maintenance, public *** restrooms, backstage area)

6, other services (including meetings and banquets services, gym, swimming pool, Changing rooms)

Third, the hotel quality inspection mode of operation:

Hotel quality inspection mode of operation:

(a) Hotel Quality Inspection Team Working Principles: Hotel Quality Inspection Team Working Principles:

Principle 1, to participate in the work of the quality inspection of the personnel in the familiarization of the "Tourist Hotels, the division and evaluation of the Interpretation of the premise of a conscientious and responsible attitude, and seek truth from facts as the Principle, and refer to the "interpretation of the division and evaluation of tourist hotels" and other systems of the hotel "Employee Handbook", the objective development of the quality inspection work, and obey the leadership of the hotel and the quality inspection team's work arrangements.

2, quality inspection if there is doubt in the event or unable to determine the content, to be recorded in the quality inspection fact sheet, and put forward personal views.

3, in the quality inspection process, instant record of the hotel leadership.

(B) the hotel quality inspection work mode of operation:

The hotel quality inspection work mode of operation:

1, a regular weekly inspection, the participants are determined by the quality inspection team leader, and issued a 2-week quality inspection report (Attachment 1); every two months an inspection by the quality inspection team leader, the head of the Security Department, Engineering Department or departmental designees, and related personnel to participate in the hotel safety facilities. Personnel to participate in a comprehensive inspection of hotel safety facilities and equipment and maintenance, and designated by the inspected department personnel to make on-site records and issue a quality inspection report (Annex 3), then by the quality inspection team summary check; quarterly spot checks, invite members of the leading group of the hotel quality inspection or outsourcing industry professionals, tourism experts together with the hotel quality inspection team to carry out a spot check of the hotel, and issue professional Report (Annex 2, Annex 4).

2, the quality inspection department should be sent to the scene of the service staff with the quality inspection team to accept the inspection.

3, the inspection process found during the problem, the head of the quality inspection team should be designated personnel and the inspected department accompanied by personnel to make detailed records, to facilitate the investigation of the inspected department responsible for the cause of the problem.

4, the quality inspection team will summarize the results of the inspection, the problems will be filled out the quality inspection report (Annex 1) sent to the departments.

5, the department manager in the quality inspection report to fill in the corrective measures and corrective time, and sign to confirm the quality inspection report back to the quality inspection team.

6, the quality inspection team based on the quality inspection report on the rectification plan and the results of the review, and the results of the feedback to the quality control leadership team to review.

7, such as the department did not feedback results in a timely manner or not to rectify, deal with, repeat the same problem, the quality inspection team will be brought to the hotel in the administrative meeting for notification, and depending on the circumstances of the department responsible for the corresponding economic assessment.

8, quality control, such as controversial issues, reported by the hotel quality control leading group to coordinate the processing, depending on the situation to decide whether to punish.

(C) hotel quality inspection channels:

Hotel quality inspection channels:

A, direct inspection;

B, duty records;

C, other people or departmental feedback;

D, guest complaints;

E, guests' opinion forms.

2023 Hotel's annual work plan practical selected article 2

In full of joy, resignation of the old and welcome the new festive days, ___ Grand Hotel has turned over a brand new page! In the general manager as the core of the general manager's office under the leadership of friends from all walks of life, in the community's concern, support and the hard work of the staff, ___ people to create a brand, tree image, expanding the market, all the way to the song, all the way to the sweat, and finally achieved a very good business performance, the successful completion of the "three high and two good" overall goal. Another year of enterprise expansion, is facing new challenges, the key to a new situation, in the new year, we have to refine the internal strength of the enterprise, and strive to create ___ brand! In the new market situation, "product, sales, innovation, cost, welfare" for the policy, all-round enhancement of product quality, increase sales efforts, strict cost control, improve employee welfare, innovative systems, innovative products, innovative marketing methods, firmly grasp the innovation - the eternal theme of enterprise development. -The eternal theme of enterprise development, and further realize the quality of the hotel leap.

First, improve product quality, strengthen the team construction

With the emergence of large and small hotels in the city of ___, as well as the increasing maturity of the customer's consumer psychology, the requirements of the hotel product is also higher and higher, and constantly improve the quality of the hotel products to meet the needs of the market, has been an unavoidable choice. In the hardware facilities and equipment, the hotel will be in __ years on the basis of transformation, further refine the product transformation work, comprehensively improve the quality of hardware products; in the software, to further improve all kinds of rules and regulations, increase personnel training and human resources development efforts, the establishment of the ___ talent pool, relying on the talent pool for the front-line business sector a steady stream of excellent talent, personalized, humanized service to create a first-class Service environment.

Second, increase promotional efforts to strengthen the market expansion

"___" of the Sichuan cuisine brand, has been in the ___ city catering market has won a seat, with the successful transformation of various types of rooms, different levels of luxury rooms to meet the needs of different people. In the new year, to increase promotional efforts to further build, establish, firm ___ of the brand, fully expand the market space for the next year's development and consolidation to lay a solid foundation.

Third, cultivate a sense of innovation, increase innovation initiatives

Innovation is the driving force and soul of the hotel's survival, there is innovation to have vitality and vitality, there is innovation in order to feel the joy of the hotel's growth, ___ years, we are boldly innovative in the hotel's products, marketing tools, and has achieved quite good results. In the new market situation, it is necessary to vigorously cultivate a sense of innovation, increase innovation initiatives, the old and backward system to be innovative, hardware and software products to be innovative, the marketing approach, the choice of target markets should also be innovative, in ___ years on the basis of further innovative activities, so that the hotel in the innovation of continuous progress and development.

Fourth, strict cost control, quantitative departmental costs

Control the cost of various expenditures, that is, revenue generation, therefore, this year, the hotel will strengthen the cost control efforts to quantify the cost of various departments of the various expenditures, overruns that is, from the departmental salary deduction, the operating departments (such as food and beverage, recreation) to implement an independent accounting, self-financing, so as to strengthen the awareness of the staff of the cost of control! The hotel really do a good job of controlling the cost of work.

Fifth, improve staff welfare, enhance the corporate culture

We will further strengthen the construction of corporate culture, enrich the lives of employees, enhance the cultural heritage of the company, with the "three high and two good" the basic implementation of the general objectives, the treatment of employees has been substantially improved, the hotel in the new year, in good business performance, continue to work hard to make a good job, the hotel will continue to work hard to make a good job. The hotel in the new year, in a good business performance, continue to do a good job of employee welfare work as its own responsibility, I hope the majority of employees work hard to achieve the hotel, personal double harvest.

With the realization of the "three high and two good" overall goal, we have gone through the foundation, attacking the difficulties, gathering energy period, and entered a new stage of accelerated development at a high level on a high level to achieve leapfrog, at this moment, all employees are highly united, highly consistent with the pace of action, a high degree of self-consciousness, and to further enhance the self-confidence, The heart of victory. Overview of the overall situation, accelerate the development of rare opportunities, as long as the concentration of wisdom and strength of all employees, mobilize the enthusiasm of the staff, initiative and creativity, we will be able to overcome all the difficulties, the ___ Hotel construction faster and better to move forward. Looking back, we feel proud; looking ahead, we are full of confidence! In the new year, we will take advantage of the rapid development of the city of ___ the spring breeze, within the strong quality as an opportunity to "products, sales, innovation, cost, welfare" for the policy, with efforts, *** struggle, create a good result! The real realization of personal and business "win-win", *** with the writing of the new chapter of the development of my store, *** with the depiction of a better tomorrow ___ Hotel!

2023 hotel's annual work plan practical selection of 3

Room Department __ annual work in general is relatively smooth, just at the end of the hotel's own reasons caused by the emotional instability of the staff, to the department's work to bring a small period of time stagnation, the hotel problem solved, although the staff's mood has been stabilized, but there are still a lot of aftereffects (such as hygiene, service, grooming, politeness and courtesy is not in place! ), it is difficult to restore the original state in a short period of time.

Now, we ushered in a brand new ___ year, which will be a new beginning, not only for the recovery of the Department of Rooms, but also to achieve the purpose of this year's four-star hotel rating, the department will start from the following aspects of the work to carry out:

First, the ideological awareness:

1, pay close attention to the staff as a hotel people's awareness of the service and hygiene awareness.

2, improve the mental outlook of the department staff, so that it has a positive team spirit.

Second, the image:

Attention to grooming, courtesy and etiquette, starting from me, starting from the grass-roots management staff, to set a good example for the staff to drive the Department of all employees to do a qualified hotel people.

Third, health

1. Keep the office neat and clean, the implementation of the rotation cleaning system, cleaning work by the housekeeping center clerk is responsible for.

2. Room hygiene must be developed in accordance with the requirements of the department of room hygiene standards, by the floor foreman is responsible for checking, supervision, if the quality of health problems caused by guest complaints, the department will be penalized in accordance with the system of rewards and penalties.

3. Public area health by the floor attendants are responsible for cleaning and maintaining, by the foreman is responsible for checking, supervision.

4. Floor plan health by the foreman in accordance with the Department's plan to rationalize the arrangement of health table, and is responsible for inspection and supervision.

5. Floor attendants are responsible for the daily cleaning of the carpet and cooperate with the PA personnel to clean the carpet, and the foreman is responsible for the acceptance of the quality of carpet washing.

Fourth, service:

1. Training staff professional knowledge and service skills, techniques, in order to achieve the purpose of providing quality service to customers.

2. Promote the "home away from home, guests first" for the purpose of service, to provide personalized service for guests, in order to win more repeat business, for the hotel revenue.

V. Facilities and equipment maintenance and repair:

1. Train employees to use the correct facilities and equipment to avoid damage due to improper operation.

2. Pay attention to the daily maintenance and overhaul of facilities and equipment, if found maintenance problems reported to the Engineering Department in a timely manner.

3. Actively cooperate with the Engineering Department of the guest room facilities and equipment for regular maintenance.

The annual work plan of the hotel 7

(1) to assist the manager to do a good job in the overall operation of the front office, and make reasonable arrangements for the personnel, arrange for the accommodation of the store staff;

(2) every day can be done on time for the 3 regular meetings, and in the regular meeting of the day's work is not enough, and take timely and appropriate measures to deal with the situation, and at the same time, to summarize the day's work, make a good record ;

(3) Develop a work schedule for the store. Let the front office staff in accordance with the day's work sheet, and mark important things in the work sheet. The development of the store worksheet is in order to be better acquainted with the day's work tasks, which can also reflect the transparency of the work and work progress;

(4) to grasp the daily flow of customers and turnover, and weekly flow of customers and monthly flow of customers to carry out statistics, the development of the corresponding marketing program, and at the same time according to the week week to week, between the month to month comparison of turnover, to find out the shortcomings of which, to make a summary and the appropriate response to the

(5) do the department's fire safety "three one" work, to do a daily inspection, weekly training, a monthly drill, and make the appropriate records;

(6) supervise the welcome service. Carry out the service procedures to meet the reasonable requirements of the guests;

(7) to participate in the reception of the front office, and the problems found in the work of the records, while making the appropriate improvement program;

(8) to develop training programs. Properly carry out a series of training for the staff, and further strengthen the problems found in the work to avoid future work. Assist staff to establish the correct values and hotel ethics;

(9) close cooperation with the front desk cashier, to record the daily turnover. Keep track of the day's spare cash claim, rationalize the arrangement of change, to ensure that the cashier's normal checkout;

(10) on the handling of guest complaints. Guest complaints are mainly divided into: "face-to-face complaints" "telephone complaints" "written complaints" three, the hotel is mainly face-to-face complaints more. Regardless of which complaint, we must stand in the position of the guests, first of all, to gain goodwill and trust in the feelings, for the guests to put forward the request, if it can be resolved face-to-face, it will be resolved immediately. If it can not be solved, the first time to notify the higher leadership, and make the appropriate solution with the leadership, in the first time to the guests to solve.

2023 Hotel's annual work plan practical selected article 4

First, the business situation

Annual plan task __ million yuan, the actual completion of __ million yuan, exceeding __ million yuan, (including casual door revenue __ million yuan, the average room rate __ yuan / room), accounting for ﹪ of room revenue, % of the completion of the plan, the income with the same period of time compared to the growth of __ million yuan.

Second, the main work

1, strengthen business training, improve the quality of staff

Over the year, we are mainly service skills as the focus of training, strictly in accordance with the training program to carry out training, and phased assessment of employees, while strengthening the on-the-job practical training, so that employees can learn to use. Strengthen the business training, seriously treat each batch of reception tasks, according to different stages, different teams, to develop a detailed training program and reception plan. When it comes to large reception tasks, we only give the reception staff a 5-minute break-in period, including the entire effective check-in process, the conference team and the cooperation between the conference center, which requires good business and communication skills, and need to have the usual rigorous training in order to do so. All the staff of the Front Office Department know that only by constantly enriching themselves can they accomplish all the reception tasks in a practical way. In the case of limited personnel, we require managers must personally visit the front line to guide the work, find problems, feedback information, *** with the consultation and timely adjustment to achieve the best service standards.

2, all efforts to strengthen the staff team building, good service guarantee.

Over the past year, we have always done a good job of booking, reception services, as the focus of work. Through reasonable room scheduling, improve occupancy rate, warm and satisfactory service, retained to the hotel every guest. Year through the staff of the front office department's collective efforts, successfully completed the reception of large, medium and small meetings ___; x times, VIP ___ times, *** reception number of people ___ times. Such as meetings, conferences, meetings, in reception of these large meetings, due to the large number of participants, check-out time is not uniform, which puts forward higher requirements for our reception, we often work overtime, in reception of the meeting, due to the high standard of reception, so we do not dare to have a hint of slowness in each reception, and often work overtime, we do not have a trace of complaints, a complaint, and is still full of enthusiasm into the work

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3, solid and effective to carry out the xth quality service activities

The xth quality service activities in x month x officially kicked off, my department actively organize staff to learn, eat through the spirit of the staff to carry out a series of professional skills training, and greatly improve the staff's awareness of the service and service skills, and at the same time, the development of a series of workflow and work standards, so that a better flow of various services in the front office. Make the front office of a variety of services to better flow, standards are more clear, so that the service is more refined, standardized, weekly according to the program of quality service activities, in the staff of the post training competitions, so that the staff's level of service has improved greatly, the center of the organization of the xth Staff Gala, the staff of the Department of the front office enthusiastically enrolled in a show of their talents. Through this quality service activities, in the staff gradually formed a kind of competition for first, greatly enhancing the enthusiasm of the staff.

4, care for the staff life, to create a relaxed and happy working atmosphere.

The work of the front office is complicated, wide-ranging, employees work under pressure, for this feature, the front office always emphasize the need to care about the lives of employees, whether from the department manager or to the director, can actually solve the difficulties for the staff. When it comes to festivals, the managers will take the initiative to remind them to hang up the phone at home to greet their parents, send them fruits when they are sick, and will take the initiative to help them when they encounter difficulties in life, so that they can feel the warmth of collective mutual help and mutual love. In order to alleviate the pressure brought by the work and enhance the cohesion, the department often talks to them and encourages them so that they can meet the new work in a better working condition. At the same time, we require managers to play an exemplary role in both business ability and conduct must be encountered difficulties must be with the service staff rushed to the front line to motivate employees, reduce the work pressure on employees, and cultivate the management of the managers to work together, the same sweet * * * good atmosphere, so that the staff fully trust the department, so that the staff to maintain a stable, healthy state of mind, to ensure that the quality of service to the guests.

Third, there are shortcomings in the work

1, the training effect is not good

We have a deeper understanding of the content of the training of employees, but due to the lack of a unified monitoring mechanism, resulting in the training is a blank sheet of paper, although everyone understands and understands, but in the actual work, not enough in place, in effect also affects the The quality of service.

2, the quality of service, the level of service to be improved

Front office staff turnover is frequent, to a large extent, affecting the quality of service, a new employee from the entry, after a three-month trial, in order to fully master the position of the work, but some employees just skilled in the work of this job, they will be put forward to leave the job, resulting in the loss of personnel, grooming, politeness and courtesy, the supervision of the daily work of the staff, the staff of the department, the staff of the department, the staff of the department of the Department of Health. Supervision in the daily work is not enough, resulting in three days of fishing, two days of the situation, we need to increase the daily work of the inspection efforts to form a good habit.

Fourth, next year's work plan

1, focus on customer demand, positive and true to the higher leadership to reflect customer demand, for the leadership to adjust the strategic thinking to provide the basis;

2, continue to strengthen training, improve the overall quality of staff, improve service quality;

3, really care about the staff, to stabilize the workforce, reduce staff mobility;

4, focusing on the staff, the staff, to reduce staff mobility;

5, the staff, the staff and the staff, and the staff, to improve service quality;

6, the staff, the staff and the staff. p>

4, pay attention to the details of the staff's services, services from the details, to provide guests with satisfactory and thoughtful service;

5, improve the workflow of each position and work standards, the implementation of high-quality service activities to achieve quality standardization, standardization, refinement of services;

20__ year's work has been achieved to a certain extent, but we will not be proud of, lax, slack, next year's work will be more arduous, we have to work harder, we will be more careful, and we will be more careful. The work of the next year will be more difficult, we will carry forward the achievements, and with more enthusiasm into the work, and strive to complete the annual work tasks. We are confident in the correct leadership at all levels, under the leadership of all staff *** with efforts, the hotel's tomorrow more brilliant.

First, the hall surface site management

1, courtesy and politeness requirements of the daily meeting to repeat the practice, the staff to see the guests to politely use language, especially the front desk cashier and the area to see the place where the service personnel required to do a call should be asked to apply courtesy and politeness to every drop in the work, the staff supervise each other, **** with the progress.

2, before the class insisted on the appearance of the instrumentation of the inspection, appearance of the instrumentation of the unqualified required to qualify before going on duty, on duty found that the appearance of the problem immediately corrected, supervise the use of manners and courtesies to the guests, the staff to develop a good attitude.

3, pay close attention to the positioning and service awareness, improve service efficiency, for service personnel in the dining peak time for the deployment of the joint, to the foreman or assistant as the center at any time to support the busy stalls in the region, the other personnel have their own responsibilities, clear their respective work content, the division of labor and cooperation.

4, advocate efficiency services, require employees as long as there are guests need service immediately for guest services.

5, goods management from large items to small items regardless of guest damage or natural damage, everything is required to do to follow the rules and regulations, evidence-based, someone to implement, someone to supervise, follow up to the person, some summary.

6, health management public **** area, requiring cleaning staff to see a foreign body or dirt must be cleaned immediately. The hygiene requirements of the region of the sofa surface, around the table and dining table, the ground, no dust, no water stains, placed Qi, no tilt.

7, dining time due to the guests to the store more in, there will often be guests queuing phenomenon, guests will show impatience. At this time it is necessary to foreman team leader personnel to make good reception before the peak of reception preparations to reduce the waiting time of guests, but also should pay attention to the table position, to ensure that there is no error. Do a good job of explaining the work, shorten the waiting time, seriously receive each table guests, do busy but not chaotic.

8, buffet is a new project in the dining room hall, in order to further enhance the quality of buffet service, the development of a "buffet service body manipulation program", to further standardize the buffet service operation process and service standards.

9, the establishment of the restaurant case collection system to reduce the rate of customer complaints, collection of restaurant customers on the quality of service, quality and other aspects of the complaint, as an important basis for improving the daily management and service, all restaurant staff to collect the case analysis and summary of the problem to come up with a solution to the problem, so that the daily service is more targeted to reduce the rate of customer complaints.

Second, the daily management of employees

1, the new staff as an important part of the restaurant staff, can quickly integrate into the team, adjust the transition mentality will have a direct impact on the quality of service and team building. According to the characteristics of new employees and entry into the situation, to carry out thematic training staff mentality, facing the role of transformation, awareness of the characteristics of the catering industry. So that the new employees in the heart to make full preparation for the mind, alleviate the role change due to the discomfort caused by the dissatisfaction, to speed up the pace of integration into the catering team.

2, focusing on the growth of employees, always pay attention to the staff's mindset, the requirement to maintain a good working condition, from time to time to organize the staff to learn, and to the staff to assess, check the effectiveness of training, and found that deficiencies in a timely manner to make up for the improvement of the training program, the monthly regular staff to talk to do the ideological work, to understand the recent work of their work to identify the problems from the problem to solve the problem.

3, combined with the actual work to strengthen training, the purpose is to improve efficiency, so that the management of more standardized and effective. And combined with the daily restaurant case study in the form of analysis, so that the staff members of the daily service has a new understanding of the reconciliation, in the daily service consciousness to form a consistent.

Third, there are shortcomings in the work

1, in the process of the work is not enough detailing, the work arrangement is not appropriate, the work is more cases, the main and secondary is not very clear.

2, the lack of communication between departments, often after the incident only to find the existence of the problem.

3, the training process is not much interactive links, reducing the anger and vitality

Fourth, 20__ year work plan

1, do a good job of internal personnel management, in the management of the system to achieve strict, clear division of labor.

2, on the basis of the existing regular meetings to further deepen the content of the regular meetings, enhance the depth and breadth of the seminar, the quality of service seminars to build all the service personnel to communicate, learn from each other, learn from each other, share service experience, stimulate the mind

3, will be based on the existing service level of service on the basis of the service of innovation and enhancement, the main focus on the details of the service and humanized services, improve the The entry qualification of the service personnel, enhance the salary assessment treatment standard of the waiter, strengthen the daily service, set up a quality service window, create service highlights, in the brand`s `based on the innovation of the service brand.

4, in the management of goods on the responsibility of the person, chapter, evidence, someone to implement, someone to supervise.

5, increase efforts to the maintenance of member customers.

Fifth, the planning of the restaurant body management

1, strict management system, employment training system, divided into clear job assessment level, enhance the staff's sense of competition, improve personal qualities and work efficiency.

2, to enhance staff awareness of the benefits, strengthen cost control, cost savings. Training staff to develop good saving habits, water and electricity, etc., found that the phenomenon of waste, timely stop and strictly enforce the relevant penalty system.

3, strengthen the coordination between departments.

4, heavy food safety and hygiene, grasp the safety of the tube.

5, carry out multi-channel publicity, promotional activities and mutual cooperation with neighboring companies to increase the membership rate.

2023 Hotel's annual work plan practical selected article 5

In the following areas to make new attempts, the following is my work plan:

First, increase cost control, the establishment of the cost of quality control and analysis system

By analyzing and comparing the indicators of so-and-so year in the operating expenses, we believe that in the open-source and cost reduction aspects of cost control work should be more refined. This year, the Department will establish a cost analysis and control system, requiring each team to do a good job on the relevant cost indicators, the amount of registration, the effect of comparative analysis work. Such as room disposable supplies consumption, an average of more than so-and-so million yuan per month, each room daily disposable supplies consumption cost of so-and-so yuan, accounting for about the room cost of so-and-so. From so-and-so month, we ask the floor to strengthen the control of disposable supplies, to make a monthly comparative analysis of disposable supplies consumption, to check and fill in the gaps, reduce the cost of consumption. So-and-so carpet class, the laundry room were responsible for the whole store carpet and fabric, uniform cleaning work, professional detergent market price is more expensive, we ask the team in the control of pharmaceutical dosage on the comparison of the washing effect, different fabrics with different detergents. Do a good job of monthly analysis to reduce the cost of pharmaceuticals.

In a certain year, the maintenance costs of my department amounted to so-and-so million yuan, accounting for so-and-so of the annual operating costs. This year, my department to ensure the normal use of guest room equipment and facilities at the same time, strict control of maintenance costs, the need to replace parts by the supervisor or foreman to confirm, do a good job to replace the parts of the use of the registration, monthly summary of the maintenance of the single check with the Ministry of Engineering, feedback on the quality of the effect of the reduction of maintenance costs.

Second, refine the responsibility, the implementation of the competent foreman in charge of the system

This year, we will strengthen the management of the department, the foreman supervisor of the area in charge of people, property, materials, efficiency, property, equipment and facilities maintenance, customer compensation matters such as the implementation of the overall responsibility for the work of the review and to be present to supervise the reduction of the complaint rate, the quality of service in the area in charge of the problem, the competent foreman to assume joint and several responsibility, as a reference for the monthly work quality assessment. The company is also responsible for the quality of service in the area under its control, and the supervisor is jointly and severally liable for the problems. - refers to work accurately, quickly, basically no complaints", "health quality award - refers to the room equipment and facilities normal, clean, clean, beautiful bed, equipped with the right", "Unity and obedience award - refers to obey the superior work arrangements, unity and love colleagues", "Comprehensive Award - refers to the work efficiency, quality of work, unity and obedience, basically no complaints. Comprehensive Award - refers to outstanding performance in terms of work efficiency, work quality, solidarity and obedience, and basically no complaints". These individual awards to replace the previous comprehensive scoring assessment, to appreciate to stimulate the enthusiasm of the staff, the occupancy rate is the main indicator of the revenue assessment of the Department of Rooms.

After preliminary calculations, a certain year, the Department's average cost per room (excluding depreciation) for the sale of so-and-so yuan, the average room rate for a certain so-and-so yuan, the sale of a room gross profit of so-and-so yuan. Through comparative analysis, we initially envisioned a pilot sales incentive mechanism for the main office. Monthly operating indicators in the plan occupancy rate as a base, combined with the average house price, according to the percentage of the increased operating income to calculate the amount of incentives for the reception group of the head office, increase the head office staff to take the initiative to sell awareness, mobilize employees to sell the enthusiasm of the staff.

Fourth, do a good job of collecting information on regular customers and service visits

The hotel's regular customers, large customers, we will increase their attention, and gradually establish a return visit system for regular customers, long-time residents in the price of the room can be appropriate to give greater discounts to preferential measures to retain the old customers.