(1) Take guests away from the main passage;

(2) Give the child a children's stool immediately;

③ Place easily damaged tableware, cups, vases, etc. Leave the table. When delivering drinks, straws must be provided;

(4) When distributing soup for guests, the soup bowl should be placed on the right hand side of the children's parents to avoid direct contact with children;

(5) Restaurants should properly prepare some small toys to stabilize children's mood.

What if the waiter can't understand the food asked by the guest?

(1) If the waiter doesn't understand, say "I'm sorry" to the guest sincerely and ask the guest to wait for a while;

(2) Then consult colleagues or managers and answer the guests in time;

(3) Don't answer the guest and say "I don't know".

What if two guests need your service at the same time?

(1) Warm and thoughtful, busy but not chaotic;

(2) The waiter should give those waiting guests a warm and pleasant smile, and greet them when passing their tables: "I'll serve you right away" or "I'm sorry, please wait a moment", which will make the guests feel that they have not been left out and ignored.

What if the guest asks to cancel the food deterioration?

(1) At this time, you should listen to the opinions of the guests patiently and apologize to them;

(2) Take the food back to the kitchen immediately, and the restaurant manager and chef will check whether the food really goes bad;

(3) If the food has really gone bad, immediately send a similar dish to the guest for free, or help the guest return it;

(4) If the food has not gone bad, the restaurant manager should explain the raw materials, ingredients, preparation process and taste characteristics of the food to the guests.

What if the guests speak at the banquet?

(1) When the guest is speaking, the waiter should stop all service operations and stand on both sides (with correct posture) to keep the banquet hall quiet;

(2) Keep in touch with the kitchen, ask the chef to stop making dishes, and the food delivery staff to stop delivering food.

What should I do if I want to ask the guests for advice at the end of the meal?

(1) The general foreman will take the initiative to ask the guests if they need other dishes and other services;

(2) Ask the guests what opinions or suggestions they have on the dishes and services;

(3) If the guest's identity is higher, the supervisor or manager should come forward to ask the guest.

What should I do when a guest complains that there are bugs in the food?

(1) Apologize to the guest immediately, return the food to the kitchen immediately and inform the restaurant manager to handle the matter, so as to get the guest's understanding;

(2) cancel the dish and give the same dish.

What if the guest is drunk?

(1) When the guest shows signs of being drunk, the waiter should politely refuse to add more wine to the guest;

(2) Give guests hot towels and introduce some non-alcoholic drinks, such as juice, hot tea and mineral water.

(3) If you vomit, you should clean up the dirt in time and remind friends of drunken guests to take care of it;

(4) If a guest drinks too much and makes trouble in the restaurant, he should report to the manager and the security department in time for timely treatment.

What if the guest has something urgent to return?

(1) Check immediately whether the menu has been sent to the kitchen. If you haven't started cooking, cancel it immediately;

(2) If it is ready, quickly put it in a food box for the guests; Or ask the guests if they want to leave the dishes until they are ready, but ask them to check out first.

What should I do if I accidentally spill food and drink on my guests?

(1) When serving food and drinks, remind the guests politely to avoid accidentally spilling vegetable juice and drinks on the guests;

(2) If you accidentally spill it on the guest, the waiter should sincerely apologize to the guest, and immediately try to clean it for the guest, and wash the clothes for the guest for free if necessary.

What should I do if I walk in the same aisle with my guests?

(1) When ushers take guests to their seats, they should signal the waiter to give up their seats and let the guests go first.

(2) If the waiter meets a guest and walks for a while, he should politely let the guest go first.

The restaurant is closing soon, and there are guests eating. What should I do?

(1) At this time, pay more attention to the service to the guests, handle the tableware carefully, and don't make any noise;

(2) When you arrive at the checkout counter, ask the guests if they still need to order;

(3) Don't rush the guests by turning off the lights, vacuuming, cleaning the tableware, etc., and leave special personnel to serve the guests.

What should I do if I meet my relatives and friends for dinner?

(1) When relatives and friends come to dinner, the waiter should treat other customers as if they came first, without special care or preferential treatment;

(2) Don't be too intimate with relatives and friends, so as not to affect other guests.

What should a guest do if he leaves leftover food for the waiter to keep for him?

(1) The waiter should politely explain to the guests that food and drinks are perishable and it is best to eat them as soon as possible.

(2) Suggest guests and assist in packing.