That's my answer.

Bath City Service Process: 1. After the guest enters the door, the hostess will loudly announce the number of guests (XX male guests and XX female guests), and the registrar will prepare the guest's hand cards and towels and give them to the front desk.

After receiving the tag and towel, the receptionist led the guest to the sofa, changed the shoes for the guest, clamped the corresponding shoes on the guest's shoes, sold the shoes to the guest at the same time, handed the tag and towel to the guest, wished the guest a "happy bath", led the guest into the bathing area, and loudly said to the waiter in the bathing area "Change clothes to receive XX male/female guests". ?

2. After the guest enters the bathing area, the waiter in the dressing room should take the initiative to say hello to the guest, and ask the guest, "May I see your hand card?" ? After receiving the guest's hand card, take the guest to the corresponding locker and say to the guest, "This is your locker. Shall I open it for you? "

Open the locker for the guest after obtaining the guest's consent and ask the guest, "Do you want me to change it for you?" If necessary, help the guest change clothes and ask the guest, "Does the clothes need cleaning or ironing?" Hang up the guest's clothes, lock the locker, return the hand card to the guest, send the guest into the shower area, and wish the guest a happy bath. ?

3. After seeing the guests enter, the waiter in the bath area greeted them, led them to the shower area, debugged the water temperature for them and asked the guests, "Is the water temperature ok?" Introduce the types of baths in the baths, the location, characteristics and usage of various equipment and facilities to the guests, and tell them after the introduction; "If you have something, just call me."

When taking a bath, serve the guests at any time and give them toothbrushes, toothpaste, bath lotion, etc. While serving the guests, ask them if they need a bath. After seeing the guests enter the sauna and Finnish bath, they should send ice water to the guests in time and introduce the special service of this bath to the guests. ?

4. After the guest takes a bath, the waiter in the bath area takes the initiative to ask the guest if he wants to rest in this bath. If the guest doesn't want to rest, he will lead the guest back to the dressing room. The waiter in the locker room will open the locker for the guests, help them get dressed, and promote the products in the bathing area to the guests. After the guests get dressed, they will remind them to check whether there are any missing items and send them out of the bathing area. ?

If the guest wants to rest in this bathing place, the waiter in the bathing place will take the guest to a dry room, where the guest can wear a bathing suit. You can recommend disposable swimsuits or VIP suits to guests and introduce the special services on the second floor to them. After the guests put on their swimsuits, they will lead them to the dressing room, and the waiters in the dressing room should take the initiative to get what they need or dry their hair.

At the same time, introduce the free items on the second floor and the special items of this bathing place to the guests, then lead the guests to the second floor, shout "XX male/female guests on the second floor" to the customers on the second floor, and say "Please walk slowly and have a good rest. ?

6. When the guest comes out to check out, the locker room attendant leads the guest out to check out. The locker room attendant gives the hand number to the front desk, and the front desk reads out the hand number of the checkout guest loudly. The cashier enters the guest's hand number in the microcomputer, looks at the guest at the same time and asks if the guest is checking out now.

If the guest pays the bill now, the doorman will give his card to the cashier. The cashier asked loudly how many guests were going with him. After receiving the guest's answer, he will report the guest's spending amount and ask if the guest has a discount card. Print out the bill for the guests, collect the corresponding cash, sing and pay. Then he loudly said to the doorman,' Guest XX takes shoes' and asked the guest to change on the sofa. ?

If the guest doesn't check out now, Mr. Shoesheng will return the hand card to the guest and ask the guest to sit on the sofa and check out together after the companion comes.

First, the greeter?

Guests coming to the store: When the guests are away from the hall door 1 m, they will take the initiative to pull the door inward and bow their greetings: "Hello, distinguished guests, welcome". How many people are there? After receiving the guest's reply, hand over the guest to the receptionist for the next reception service and report: "male/female guest, * *". Then return to your post and wait for the arrival of the next guest.

When other receptionists are not at their posts or the reception service is very busy, they can directly lead the guests to the shoe bar and report "several male/female guests each", then return to their posts and wait for the arrival of the next guest. ?

Departure: When the guest walks into the hall, 2 meters away from the door, he will take the initiative to pull the door inward, bow and say hello: "Please walk slowly and welcome to visit next time." See the guests leave the store, walk 2 meters away and close the door. ?

Second, the receptionist?

Guests entering the store: When the greeters say "Hello, distinguished guests, welcome", they say "Welcome to the Four Seas". Then, after the receptionist showed the guest to his post, he said, "Male/female guests, each * *", asked the guest to sit down, took a hand card for the guest to change shoes, and asked the guest if he needed shoeshine service: "Do you need care for your leather shoes?"

After the owner agrees, when the shoe department staff is busy, help the shoeshine staff to settle the bill for the guests. Make correct gestures to guide the guests upstairs, and inform the male/female mulberry receptionist by walkie-talkie: "Male/female mulberry receives distinguished guests and has * * seats." Remind the guests to be careful of the steps, wish them a happy bath, and then return to their posts to prepare for the next guest. ?

When guests leave the store: when they see the guests coming out of the mulberry, they are guided to the cashier to check out, reminding them that "Hello, distinguished guests, please check out first and then pick up the shoes", and guiding other guests to wait in the shoes department for a while. After the waiter bought the order, he took the guest's shoe order with both hands and asked the guest to sit on the sofa for a while.

Then, give the shoe pick-up slip to the shoe bar receptionist to pick up shoes for the guests, and the shoe bar receptionist will take out the shoes from the corresponding shoe cabinet according to the hand number on the shoe pick-up slip and hand them to the guests. After changing shoes, take the guests to the lobby and give them to the usher to see them off. ?

Third, the sauna department?

1, ahead?

Guest-in male/female mulberry: After receiving the notice that several guests entered the store to take a bath, they took the initiative to go to the stairs and bowed to the guests: "Hello, distinguished guests, welcome."

Guide the guests to the door of the bath area, report the number of guests in the bath area, such as: "VIP * * open the box, wish you a happy bath", and then return to your post in the area, stand up to the standard and prepare to receive the next guest. ?

When the guest leaves the male/female mulberry: When the male/female mulberry waiter sends a message to the guest, he should take the initiative to go forward and say hello with a polite expression: "Hello, distinguished guest, have you rested?" Please go downstairs this way. "

At the same time, guide the guests to the stairs and make the correct guiding gesture: "Please walk slowly and welcome you to visit next time." Then use the intercom to inform the front desk on the first floor: "Call the front desk reception, VIP will settle the bill", and then return to your work post in your area, stand still and prepare to receive the next guest.

2. Sang Tong?

Admission of guests: After receiving the number of guests reported by the leaders, they greeted them and bowed to say hello: "Hello, distinguished guests, welcome." Guide the guest into the locker room and report the locker room area number corresponding to the guest's hand number, such as "X area for male/female guests * *". After receiving the phone number, the waiter in the corresponding area will return to his post in his own area, stand up to the standard and prepare to receive the next guest.

If the passenger flow is large, Sangtong should take the initiative to assist waiters in other regions to participate in service and promotion. ? Guests leave: after changing clothes, guests should take the initiative to remind them to check whether their belongings are brought together, guide them to the grooming area, and introduce grooming appliances and skin care products; Bow and say hello: "Hello, distinguished guests, please walk slowly and welcome to visit next time". ?

Third, the locker room.

Guests come: after hearing the number of guests in this area reported by Sang Tong, take the initiative to attract guests, say "Hello, distinguished guests, please give me your hand card and I will unpack it for you", and accept the guest hand card, "This way, please".

Guide the guests to the corresponding lockers, ask them to sit down, open the lockers for them and help them hang their clothes; Remind guests to keep valuables properly and store them in the electronic password box; Promote our consumption projects in time; After the guest changes clothes, help the guest lock the cabinet, give the hand card to the guest, and remind the guest to keep the hand card properly so as not to lose it.

Then, lead the guests to the waters, and then return to their jobs in the area, stand up to the standard and prepare to receive the next guest. ? Guest's departure: After receiving the confirmation message from the waiter in Class Two, he took the initiative to take the guest's hand card, bowed and said hello: "Hello, VIP! This way, please. "

Guide the guest to the corresponding locker, ask the guest to sit down, open the locker for the guest, and remind the guest whether there are any left-over items. Lock the locker after the guest changes clothes; Guide the guests into the beauty salon and give them to Sang Tong for reception, and then return to the post standard station in the area to prepare for the next guest.

Four, two waiters?

Guests are coming: when guests are ready to rest in the business area after taking a shower, they will provide the service of drying their bodies-drying their backs with a bath towel (dragging both sides of the bath towel with both hands and rubbing them left and right, from top to bottom, with a little force), putting the bath towel on the shoulders of the guests, and giving them a simple massage at the shoulders (holding it moderately, three times is appropriate, and patting the shoulders of the guests).

At the same time, we sell our various bathrobes to our guests: "What bathrobe are you wearing? Our disinfection bathrobes are free, while disposable bathrobes, pure cotton bathrobes and silk bathrobes need to be charged. Which one do you choose? " After putting on swimsuits, guests will be led to the second-class treatment area to introduce beauty appliances and skin care products; Farewell guests: "hello, distinguished guests, I wish you a happy consumption!" "

The leader is responsible for the next reception work. ? Check-out: When checking the check-out, ask the guest whether to wash it again, take the guest's hand number, report the locker area corresponding to the guest, and give it to the corresponding locker attendant for the next reception service.

If the passenger flow is large, take the initiative to assist the waiters in other areas to participate in the service work, and then return to their regional posts, stand still and prepare for the next guest.

I hope I can help you.