Second, when you make a phone call, your mind must be clear, enthusiastic, generous, friendly and sincere.
Third, don't beat around the bush and say irrelevant things.
Fourth, no matter how you feel, don't be rude to customers.
Fifth, when you make a phone call, you should speak clearly, clearly and clearly, stand firm and specious.
Sixth, the speech should be focused and emphasize the important parts to make it sound more powerful.
Seventh, sound professional, speak forcefully, be humorous in time, laugh heartily, and ease the tension between host and guest.
Eighth, absolutely believe that your product is suitable for customers, and introduce the benefits of the product to customers in detail.
Ninth, make an appointment to call, and don't call to discuss the product content in detail for the first time.
Tenth, you must be enthusiastic when calling each other's names. It will be friendly to mention each other's names in two or three sentences.
Eleventh, when the customer's birthday or special holiday coincides, send a card in advance to show his blessing.
Twelfth, try to use less technical terms and "well, this, then" and so on.
Thirteenth, remember not to read the face material word for word and become the mouthpiece of the book.
Fourteenth, tell the customer your name, telephone number and mailing address so that the customer can contact you at any time.
Fifth, if the phone rings at the same time, listen to the phone first, ask the other party to wait or call the other party at the appointed time, and then answer the phone.
Sixteenth, one thing can be solved by meeting or calling, so you should choose to call.
Note: the speech speed is 120- 140 words/minute, neither too fast nor too slow. It is best to adjust according to the adjustment of customers.
Clear thinking, clear words, calm tone, enthusiasm, patience and love. Enthusiasm, a laughing voice. We must be careful not to think that the other party is tired just because they can't see our attitude. Because customers can't see us, all of us can only communicate through voice. More attention should be paid to the training of attitude and voice.