Provide some references on the control of service quality in hotels, hope it will be helpful to you. [1] Wu Jin. On the basic methods to improve the quality of hotel service [J]. Gansu Science and Technology, 2005,(06) . [2] Xu Yiyan. Analysis of the current situation and countermeasures of hotel service quality management[J]. Journal of Wuxi College of Commerce and Technology, 2005,(02) . [3] Liu Hui, Zhan Li, Zhang Weitao. How to improve the service quality of hotels from the constituent factors[J]. Times of Economy and Trade (Zhongdian), 2007,(S8) . [4] Zhou Zhenyi. Improving the service quality of star hotels[J]. Hebei Enterprise, 2006,(03) . [5] Xu Xiaoming. How to Improve the Service Quality of China's Hotel Industry[J]. Heilongjiang Science and Technology Information, 2007,(07) . [6] Cai Chunxiao, Ma Weidong. Total quality management of hotel services[J]. Science and Technology Venture Monthly, 2007,(09) . [7] ZHAO Shide,QIAN Liping. Improving hotel service quality from the perspective of corporate culture[J]. China Food, 2005,(14) . [8] Li Xiaobing. The tangible strategy of hotel service[J]. Enterprise reform and management, 2007,(09) . [9] Ding Yuping,Wang Chik. The significance of authorization to improve the service quality of hotels and implementation skills[J]. Modernization of shopping malls, 2007,(11) . [10] HONG Shengwei. Hotel service quality system and its operational characteristics[J]. World standardization and quality management, 2002,(06) .