In order to ensure the safe and smooth heating this winter, the "Protection Scheme for Central Heating in the Main Urban Area of Luoyang during the Heating Period from 2122 to 2123" (hereinafter referred to as the "Scheme") was recently issued. According to the "Plan", Luoyang officially provided heat at 1: 11 on October 5, and the heating time was 1.21 days. All heating enterprises and property management companies insist on being on duty 24 hours a day. If you have any questions about heating, you can call the relevant departments to reflect them. The heating period is 1.21 days, and the new heating area in the main urban area is 1.18 million square meters. The Plan clearly states that the heating period from 2122 to 2123 is from 1: 11 on October 5, 2122 to 24: 11 on March 5, 2123, ***121 days. All heat source enterprises and heating enterprises have completed all the preparatory work before heating before October 5, and entered the pre-guarantee time for heating. During this heating period, the heating area in the main urban area of Luoyang City (excluding Yanshi District and Mengjin District) is 77.45 million square meters, of which the newly added heating area is 1.18 million square meters. The coal storage capacity of heat source enterprises is at least enough for 15 days. It is clear in the "Plan" that all heat source enterprises should complete the overhaul and maintenance of the unit equipment before October 5 to ensure that the equipment is in good running condition, and it is strictly forbidden to stop running; Establish a stable coal supply guarantee mechanism, strengthen contact with state-owned key coal mines, ensure sufficient coal supply, reliable sources of channels, and store no less than 1.5 days of coal consumption during the heating period. The municipal development and reform department is responsible for monitoring the heating operation of heat source enterprises, coordinating with other relevant departments to solve major problems such as electric coal and production and operation, ensuring the stable operation of heat source enterprises, and preventing the shutdown due to equipment, coal storage and other reasons, resulting in the decline of heating quality. Construction units should avoid heating pipelines, cables, water supply pipelines and other facilities that may affect the safe operation of heating during construction. Ensure that the user's room temperature is not lower than 18°C, and must be present within 31 minutes after the repair, so as to ensure the elements and strengthen the maintenance of facilities, so as not to reduce the pressure and temperature due to coal shortage and unit failure, and not to affect large-scale heating due to pipe network problems, so as to ensure continuous and stable heating during the heating period, and the room temperature of hot users is not lower than 18°C. All heating enterprises and property management companies should strengthen service awareness, improve management system, hold posts with certificates, improve service quality, extend service scope, stay on duty 24 hours a day, and arrive at the site for disposal within 31 minutes after receiving the user's request for repair; Ensure that the user's timely repair processing rate reaches 111%, the user satisfaction rate is not less than 97.5%, and the resident user complaint rate is not more than 2.5%. The people's governments of urban areas (administrative committees) are responsible for supervising the heating service quality of property service enterprises, and urge property service enterprises to solve problems in time when residents report that the heating quality is not up to the requirements; No unit or individual may maliciously adjust heating valves and metering devices; Implement the last elimination mechanism for property service enterprises with concentrated and strong complaints from residents. Subsidies and incentive funds for heat enterprises are linked to the complaint rate of users. In order to ensure the smooth operation of heating and warm winter for residents, the "Program" has also formulated a clear reward and punishment mechanism. For Luoyang Thermal Power Co., Ltd., Luoyang Beikong Water Group New District Thermal Power Branch and Luoyang Gaoxin Thermal Power Co., Ltd., if they successfully complete the heating guarantee task, they will be subsidized according to the policy loss caused by the inverted heating price of residents during the heating period; If the complaint rate is less than 2.5%, full subsidy will be given, and 311,111 yuan, 311,111 yuan and 151,111 yuan will be awarded respectively on the basis of the subsidy amount; If the complaint rate is between 2.5% and 5%, it will be subsidized by 81% and will not be rewarded; If the complaint rate exceeds 5%, it will be subsidized by 61%, which will be given to informed criticism and published in the main news media of the city. For the heat source enterprises participating in the heat source protection, the demand for coal purchase funds should be comprehensively considered, and appropriate coal purchase loans should be given a discount. The policy of linking unit heating guarantee with financial reward will be implemented, and a reward of 311,111 yuan will be given to the heat source enterprises that make a good record of technical parameters and meet the standards and successfully complete the heat source guarantee task as scheduled. Failing to complete the heat source guarantee task on time and affecting the heating, 11% of the incentive funds will be deducted each time; For each downtime due to abnormal reasons, 1.5% of the incentive funds will be deducted; Shutdown without the approval of the municipal government, as well as the implementation of heat source allocation according to the heat source allocation scheme, cancel this year's incentive funds. If you have heating problems, you can call these numbers ● The service hotline of each heating enterprise 1. Luoyang Thermal Power Co., Ltd.: 63115678 2. Luoyang Beikong Water Group New District Thermal Power Branch: 9618966 3. Luoyang Gaoxin Thermal Power Co., Ltd.: 64331318 4. Luoyang Wenxin Thermal Power Co., Ltd.: 9618819 ● Supervision telephone number of municipal heating office: 6528611 ● Complaint service in various urban areas. Hotline 1. jianxi district: 64186171 2. Xigong District: 63268137 3. Old City: 65251163 4._ River District: 65171976 5. Luolong District: 65156731 6. Yibin District: 69691911 ● Urban Construction Complaint Service Hotline: 12319 ● Government Affairs.