The key five minutes of catering service-catering service skills

In the whole service process of a restaurant, 3 minutes for customers to sit down and 2 minutes before leaving are very important! Next, I'll share the key five minutes of catering service for you. Come and have a look!

enter the door for 3 minutes

1. Customers should not wait more than 61 seconds. Customers will be angry if they walk into the restaurant and nobody cares. Therefore, even if the waiter is very busy, he should quickly go to the customer's table to greet him.

2. think before you speak. Be sure to concentrate when entertaining customers. When talking to customers, you should know what you are talking about and smile.

3. Look directly at the customer when you speak. When talking to customers, only by touching their eyes can they feel concerned.

4. provide reading materials for single customers. In order to eliminate the loneliness of single customers, it is best to provide them with books, newspapers and other reading materials to kill time when it is determined in advance that customers have plenty of time.

5. Make people who eat in groups feel happy. When serving customers who dine in groups, we should arrange the order of serving so that customers can relax.

6. Cultivate observation. Waiters should be good at observing words and feelings and keep abreast of customer needs. The best service is to offer the service before the customer opens his mouth.

parting for 2 minutes

1. It's quick to pay the bill for the customer. When the customer signals to settle the bill, the waiter should quickly calculate the total price and hand in the bill with both hands, and then collect the money and change quickly.

2. Be friendly and ask customers to pack leftovers. If the customer requests to pack leftovers, the waiter should take them seriously and be diligent and polite. It is best to add some small tricks such as vegetable leaves and seasonings to surprise customers. ;