Recently, the quality of service regarding Beijing's tourist attractions has been revised for the first time since it was first issued in 2007. For the control of tourist flow in scenic spots, the ticket real-name time-sharing reservation system also appeared for the first time in the revised new standards. See details below.

Tourist attractions should take effective measures to prevent tourists from touching, carving, climbing cultural relics and monuments, key protection of cultural relics should be set up warning signs and special patrol. Tourist attractions should establish a real-name time-sharing reservation system. Tourists can score the evaluation of scenic spots, service projects such as scores below 3 points, should be rectified. 2007 release of Beijing's local standards "tourist attractions service quality requirements" for the first time revised, the new standards will be implemented from April 1 this year.

Should build "real-name time-sharing reservation" system

As a local standard in Beijing, "Tourist Attractions Service Quality Requirements" was first released in 2007, recently revised "Tourist Attractions Service Quality Requirements" in the Beijing Municipal Market Supervision Bureau Web site Published. A series of new contents such as visitor flow control, real-name system for tickets and time-sharing reservation appeared for the first time in the revised new standard.

For example, the new standard proposes that the maximum carrying capacity approved by the competent authority of the tourist attraction should be announced, including the daily maximum carrying capacity and instantaneous carrying capacity, and the tourist flow control program should be formulated and implemented.

And in terms of "ticketing services", tourist attractions should establish a real-name system of time-sharing reservation system, provide tickets online booking, online transaction services. Tickets should be designed to highlight the cultural characteristics of Beijing, and contain accurate and comprehensive information in a variety of forms, including e-tickets and postal postcards. Considering that more and more tourists are accustomed to electronic payment methods, the new standard proposes that, in terms of ticket checking services, it is appropriate to provide electronic ticket checking services, and the relevant facilities are in good condition.

Key protection of cultural relics should be set up warning signs and specialized patrol

Compared with the previous implementation of the old version of the standard for more than a decade, the revised new standard increased "health services" and "environmental services" and many other aspects of the content.

Compared with the previous version of the standard, which has been in force for more than a decade, the revised new standard has increased the content of "health services" and "environmental services".

In order to avoid "to this place" and other carving and painting damage to scenic landscapes or cultural relics and monuments, the new standard especially put forward the "resource protection" requirements. Among them, the protection of natural landscape and cultural relics and monuments should be scientific means, advanced measures, effective prevention of natural and man-made destruction, to maintain the authenticity and integrity of the landscape and monuments. Tourist attractions should take effective measures to prevent tourists from touching, carving, climbing monuments, key protection of cultural relics should be set up warning signs and special patrols.

Taking into account the requirements of green environmental protection, the new standard proposes that tourist attractions should not use non-biodegradable, environmentally polluting disposable eating utensils.

In order to develop the "night economy", the new standards put forward, night lighting should be under the premise of energy saving, in line with the requirements of safety and aesthetics, focusing on the creation of night landscape, the development of night tourism.

In addition, the tourism toilet should be reasonably laid out, the number of adequate, eye-catching signs standardized. There should be enough toilets, male and female toilets in reasonable proportion; it is appropriate to set up barrier-free toilets, family restrooms and so on. At the same time equipped with specialized services to ensure that the interior is clean, no odor, cleanliness, no dirt, no blockage. In addition, tourist attractions closed buildings, public **** places, sanitation facilities, amusement rides, food and beverage establishments should also be timely ventilation, cleaning and disinfection.

Satisfaction how tourists can score evaluation of less than 3 points of service items will be a deadline for rectification

The tourist attractions are satisfied with the tourists can score evaluation, and the tourists evaluation will be used as one of the scenic spots to improve the service as an important basis. Tourist attractions should be open to the community to monitor the quality of service, evaluation results.

The revised new standard added "tourist attractions visitor satisfaction questionnaire". The reporter noted that the questionnaire, *** listed personnel, ticketing, health, environment and other eight different service items, as well as the overall evaluation of tourist attractions. Tourists can score their own evaluation based on satisfaction, "5 points" for very satisfied, very dissatisfied with "1 point". In addition, the tourist attractions, if any other comments and suggestions, can also be filled in the questionnaire.

Based on the evaluation results, the tourist attractions should take timely and effective measures to improve the service work, improve service quality. Among them, the service project score of not less than 3 is qualified, for less than 3 points of the service project, should analyze the reasons, deadline for rectification. For service projects that fail for two consecutive quarters, the service personnel shall participate in on-the-job training. For complaints occurring in high frequency of service projects, links, make targeted rectification. Tourist satisfaction scores, complaint handling rate can be included in the annual assessment of the quality of service in tourist attractions.

Beijing recently released 104 local standards

In order to promote the capital's high-quality development of the standard system construction, the reporter learned from the Beijing Municipal Bureau of Market Supervision, the city recently released 104 local standards, involving nine major areas. For example, in order to support the construction of the digital economy benchmark city, the city formulated the Automatic Driving Map Data Specification, which regulates the spatial and temporal benchmarks, accuracy requirements, data formats, etc. of automatic driving maps; and formulated a series of standards for the Technical Requirements of Intelligent Parking System, which provides technical support for the city to enhance the construction, operation, management and service level of the intelligent parking system. To promote the synergistic development of the Beijing-Tianjin-Hebei region, the Green Building Design Standards were revised to fill the gap of regional synergistic green building design standards. To enhance the level of government services, the Specification on Comprehensive Window Personnel Capability and Services for Government Services was formulated to provide support for the creation of a team of comprehensive window personnel for government services with excellent business skills, good grooming, and standardized service terms. In order to promote the construction of special standards for water conservation and energy saving and low carbon, it has formulated and revised 23 hundred special standards for water conservation, such as "Water Consumption Quota", which regulates the water consumption quota and evaluation of water conservation in hospitals, schools, construction sites and other units.

Source: Beijing Daily Client