We then write self-identification to adhere to the principle of honesty, after all, this is a good way to let yourself know yourself, so do it from the facts. The following is the "2020 Hotel Manager Self-identification Essay 800 Words", which is only for reference.
2020 hotel manager self appraisal model 800 words (a)Since the school graduated to xx hotel work, from a room attendant to do the front desk attendant, until the promotion of the lobby manager learned a lot of knowledge in the books did not.
The front desk as the window of the hotel is the first impression of the hotel to the guests. First of all, we have to maintain their best image, smile, full of spirit, with our most beautiful side to meet the guests, so that each guest into the hotel will experience our sincerity and enthusiasm.
Second, focus on guest preferences. When guests walk into the hotel, we have to take the initiative to greet, address the guests, if they are familiar with the guests to accurately and accurately say the guest's name and position, which is very important, guests will feel respected and valued for this. We also need to collect the guests' habits, personal preferences and other information, and do our best to meet the guests, so that each time the guests live in the store, can feel the surprise.
Again, provide personalized service. In the guest procedures, we can be more concerned about the guests, more questions about the guests, if they are studying abroad guests, you can explain to them more about the local customs, take the initiative to introduce them to the location of the station, business tastes attractions, ask the guests if they are fatigued, and quickly do the formalities, the guests check out, the guest rooms need to wait for a few minutes, this time do not let the guests stand, ask the guests to sit down and wait, and take the initiative to ask the guests to live! How to ask the guests to live or have any comments on the hotel, do not let the guests feel left out. Further communication can make the guests a more cozy, but also to eliminate the guests in the hotel encountered all kinds of unpleasant.
Last but not least, service with a smile. In the process of communication with guests, to pay attention to etiquette and politeness, and guests talk, low head and old straight staring at the guests are impolite, should be kept with the guests to have time intervals between the exchange of eyes. To listen to more guests, do not interrupt the guests, listening to the guests to constantly nod to show respect for the guests. Smile in the face of guests, especially when guests criticize us, we must maintain a smile, the guest fire again, our smile will give guests "fire", many problems will be solved. More polite language, treating guests to do when they come to the sound of welcome, go to the sound of send, trouble guests to apologize for the sound. Dialogue with the guests to explain the problem, do not argue with the guests, even if the guests are wrong, but also to have some patience to explain to him. As long as we keep smiling, we will receive unexpected results. I think that only by focusing on the details, starting from the small things, starting from the little things, will make our work more outstanding.
In my work, I see all kinds of guests coming in and out every day, providing them with different services and solving all kinds of problems. Sometimes the work is really tired, but I feel very full and happy. I am very grateful that I can go to this position, but also for their own work feel immensely proud, I truly love their positions, in the future work, I will do a good job of personal work plan, will strive to create their own brilliance here.
2020 hotel manager self-identification model 800 words (two)Light is like an arrow, a flash of three years of hotel life is almost over, since the work of the unit leadership in the careful cultivation and teaching, through their own efforts regardless of ideological, learning, but also on the work have made great progress and great gains.
Ideology, consciously abide by the rules and regulations of the hotel, adhere to the hotel every training, require active and progressive love hotel brick and mortar, with a rigorous attitude and enthusiasm for learning and work, although there are tears of success and failures of the bitterness of the increasingly fierce social competition also makes me fully realize the importance of becoming a moral, intellectual, physical and all-round development of the outstanding workers.
Learning, strict requirements for themselves, in addition to professional knowledge learning, but also pay attention to the expansion of knowledge in all aspects, widely involved in its sector, subject knowledge, thus improving their own strengths and ideological and cultural qualities,.
On the work, I have been working since 20xx first catering department, reception, room service heart and other departments, the past room service heart work before the hotel redecoration period, but also to participate in the hotel self-organized training, learning room operation skills, no matter which department are strict requirements for their own hard work, study business, with a firm conviction as a connoisseur for the smooth development of my work to lay a good foundation.
I can better service for different levels, different needs of customers, I have to keep in close contact with the departments, from the front office of the study also let me room work at ease, and at the same time to strengthen close cooperation with colleagues, solidarity and collaboration, mutual understanding of each other to form a group force kind of more able to improve the efficiency of work and progress.
I would like to say that I work to achieve some results with the unit leadership and colleagues to help inseparable, I always believe that a match is bright and then only a bean light, if you use a match to light a match, will be burning, I hope to use my bright youth to ignite around each of my colleagues to dedicate to our cause, forge ahead, create a better tomorrow.
2020 hotel manager self-identification model 800 words (3)I do not know I do marketing work in xx hotel has been six months, many people may feel that this time is too short, but I think the accumulation of experience first rely on the accumulation of time, the most important lies in their own efforts to learn!
Marketing is an important part of the hotel operation, it is mainly responsible for the hotel rooms, meetings, catering and other business contacts, to maximize the profitability of the hotel to achieve the purpose of guaranteeing the hotel's long-term development and continuous growth. Marketing is the hotel business activities and services to customers as a comprehensive department, as a link between the customer and the various departments to coordinate the details of the business, so that the service work of various departments to meet customer requirements.
For this job, there is a lot of helplessness at the beginning. Because of the previous sales work, 20xx real estate more prosperous, luck is better than some small savings, their own or around the friends are some of the higher level of people, so pay attention to personal image. I remember when I first came to often be transferred to the restaurant to help, once in the passing of food encountered an old friend, when I was still in the hands of the dishes, and then felt that I was very faceless, they hurriedly walked through, did not go forward to say hello, and a few days thereafter, the heart has been uncomfortable, that he lost face, and even regret to engage in the hotel work. See other managers and logistics staff are the same as me, in the restaurant is not busy when some waiters, some pass food, full of spirit for the building's operational work to dedicate themselves to a force, I just figured out, since I chose the hotel industry work, then I have to love this job, do their best to do their jobs at the same time, as a member of the new flight, but also to the overall situation, to obey Leadership arrangements to ensure the completion of the hotel's business tasks.
In the work, with the leadership, colleagues do not agree with the inevitable, and sometimes there will be disputes, but it is through these things make me grow step by step. I am very grateful that I work in the new flight, to be able to recognize the current leadership, the work encountered difficult things, is xx manager to help me out, because of the work of the things upset, is the manager of the Zhao accompanied by my side patiently enlightenment, the most touching is the general manager of the general manager of the xx total in the work of my attentive teaching, and encouragement, the way and means, so that I know to be a person to have their own standards, the bottom line, and less to go a lot of detours!
In the work of the general manager, Mr. XX, I was taught and encouraged.
In this six-month work period, I learned a lot of things, not only business knowledge, more importantly, is the reason for people in the world. This society is very complex, many times need to face not only the work, but also with people get along with the subtle relationship, a lot of things to deal with is the need to communicate with people very well before you can do up to the hand, and all this, from books and schools can not be learned. At the same time, I also found some of my own shortcomings, for example, as a hotel employee, I speak more directly occasionally and customers or unit colleagues have a misunderstanding, but I always let myself maintain a kind of tolerance, calm mind to resolve all the unpleasantness, I believe that as long as a sincere heart to treat others, others will treat you the same. At the same time, I am also good at discovering other people's advantages, especially the advantages of others in dealing with the problem, learn from the same time also learning to make up for their own shortcomings. Half a year's work, tasted the sour and frustration, endured aggression and misunderstanding, sweet and bitter, cold and warm, but have persisted, I think I can say, I am a strong mind, I do not allow myself to save even a little bit of pride and arrogance, do not allow themselves to make any unforgivable mistakes, serious, down-to-earth, with their own qualities to achieve their own, to a higher level of requirements and goals to spur on I'm not going to allow myself to make any unforgivable mistakes. I stepped into the workplace, but this is only just the starting point for the future, there is a longer way to go, more bumps need to be leveled, there are higher steps need to be taken. In the future, I will maintain a clear understanding of the road, on the basis of the existing experience and experience, perseverance, women, I have the courage and confidence.
2020 hotel manager self-identification model 800 words (4)Time in an inadvertent to give people many tests, many valuable experience, the following is for my xx hotel financial manager work self-identification specifics:
A, accounting basics
In order to ensure that financial accounting in the The hotel's work to play an accurate guide, I comply with the premise of the financial system, conscientiously fulfill the requirements of financial work, and correctly play the importance of accounting work.
Second, the daily work
Do a good job in the daily hotel food price inspections, found that the food price problems I made a written report in a timely manner, and calculate the gross margin! To ensure that the gross margin of catering products is not less than 50%.
Three, accounting management
Hotel 2020 xx month trial opening, many assets, great value. In view of this situation, I in accordance with the requirements of the accounting system for asset management on the basis of a more organized adherence to the Group's systems, the strict implementation of the Group's Finance Department issued by the asset management methods and internal asset transfer procedures. We carefully set up the overall asset books, set up a register of off-the-books assets, and require each department to establish an asset management card to build a complete account of assets in use.
Four, other work
1, in the preparatory stage of the hotel, in order to make the opening of the department after the smooth running of the work of the Department of Finance, the Department of Finance has prepared the department of the work of each post and the relevant departments of the business with the workflow.
2, familiarize and grasp the ideological status of the staff, work performance and business level. Regular departmental coordination meetings.
3, fill out the hotel's tax returns in a timely manner, declare taxes on time, and encounter problems in a timely manner with the Group's Finance Department to communicate and resolve.
Fifth, raw materials
For the purchase and sale of raw materials, there are a number of varieties can be calculated on the basis of pieces, that is, the whole into the whole. In the whole of the whole out of the raw material varieties, I developed a good daily sales inventory table, in order to more accurately understand the cost of the kitchen and its loss.
The above is my past personal work self-assessment, in the future work, in the work method to improve, continue to improve the purchase and procurement links of the work process, reduce errors, strict control, better control of the hotel's costs and expenses. Increase business learning efforts, strengthen the department's staff business training, improve work efficiency, timely communication with various departments to achieve that is to be able to solve the details of the problem and can promote the overall development of the work. For the accounts of the departments diligently check, diligently monitor, timely verification, more cooperation, mutual collaboration, to the leadership as a good adviser, so that the financial work in the next year to a higher level.
I have a strong willpower, unremitting learning, excellent keen thinking insight; willing to also dare to deal with challenges. Good language expression ability, good communication and coordination skills, excellent site detail management, the courage to open up the innovative work style and quite recognized by the appeal is the basis and guarantee that I do a good job of management; progressive management concepts, improving the quality of professionals, maximize personal potential to play the value of my preparation for the face of more opportunities.
18 years of hotel career, I have been in a number of different systems of hotel management companies, accept different styles of management models and business philosophy of the baptism and cultivation of their own gradual growth as a moral and talented composite senior hotel professional managers; with solid five-star hotels grass-roots basic skills training and in the college to learn a wealth of theoretical knowledge, in the absorption of the essence of each management based on, combined with their own characteristics and specialties. On the basis of the essence of various management, combined with their own characteristics and specialties to integrate the nature of the hotel according to different forms of business to prepare a highly targeted hotel management system and mode of operation. I have a very rich theoretical and practical work experience in catering, housekeeping, marketing, personnel, engineering, finance, operation, group company headquarters management, hotel strategy research, hotel market development, hotel project negotiation, hotel function planning, hotel preparation, brand planning, operation, promotion and so on.
2020 hotel manager self-identification model 800 words (5)theoretical knowledge and practical experience, combat negotiation experience, have a certain sales of actual combat curation ability, have strong organization and coordination ability, good at doing in-depth and detailed ideological work, cherish the talent, agile thinking, verbal and written expression ability is very good, good at the organic combination of principle and flexibility (in terms of increasing the effectiveness of the enterprise), with effective coordination and control of the whole company, and have the ability to effectively integrate and control the whole company. He is good at combining principle and flexibility (in terms of increasing the efficiency of the enterprise), and has the comprehensive strength of effectively integrating and controlling the overall work.
Good at finding problems and timely development of effective programs to solve problems, good at stabilizing and expanding different levels of customer base (especially high-end business consumption and team consumption), in fully mobilizing and protecting the enthusiasm of the staff at the same time can be effective to maintain the fundamental interests of the hotel, thorough and decisive, and in the stage of the work of the strong planning and tracking of the implementation of the target indicators feedback monitoring habits, a strong resistance to the hotel, the hotel is not only the best, but also the most important thing is that the hotel is not only the best, but also the best. The hotel has a strong habit of stress tolerance and endurance, integrity and fairness, no selfishness, strong professional ethics, good personal image and temperament.
Work: obedience to arrangements, serious and responsible, down-to-earth, pragmatic. Take the initiative in everything, rise to the challenge, and strive to be the front-runner, not afraid of hard work, not afraid of fatigue.
Life: diligent and thrifty, care for public property, hygiene, love of labor, self-discipline, honesty and trustworthiness, indifferent to fame and fortune, help people, respect for leadership, solidarity with colleagues, talk decently, behave generously, pay attention to the continuous image.
But I also have some shortcomings and shortcomings, mainly learning is not deep enough, political acumen is not strong enough, the work of the way the method is not proper, the text is not solid enough, to be further improved in the future work and improve.
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