catering department

1), reception process:

1. Upon receiving the "VIP reception plan" issued by the marketing department, immediately read it carefully and record it.

2. the manager of the food and beverage department attended the reception coordination meeting to clarify the reception tasks of his department.

3. Call the meeting above the foreman of the department, make the reception plan of the department, and assign the responsibility to people.

4. Each post of this department must memorize the number, name, identity, consumption standard, time in store, activity process, etc. of VIPs.

5. Managers at all levels should check the completion of preparatory work at lower levels step by step.

6. During the stay of VIPs in the store, keep an eye on VIPs' movements, serve VIPs in time, and report to relevant departments.

7. Respond warmly, politely, accurately and effectively to questions raised by distinguished guests.

2), reception specifications:

1, fully understand the VIP's identity, habits, meal label, meal style, meal time and other precautions.

2. The food and beverage manager will open a menu for each meal for the distinguished guests and prepare 3 sets.

3. VIPs dine in special dining rooms.

4. Before the meal, the restaurant manager is responsible for checking the equipment and tableware used by the distinguished guests in the private room.

5. During the meal, the restaurant supervisor or head waiter will personally serve the distinguished guests, and two excellent waiters will cooperate.

6. Each meal is provided with three choices of imported wine and domestic drinks, and each meal is provided with more than two kinds of premium tea.

7. provide 2 boxes of domestic or local cigarettes for each meal.

8. Use the hotel's top-grade tableware and cups for every meal.

9. Service personnel should be familiar with food allusions and be able to answer questions from distinguished guests at any time.

11. Serve dishes.

This is the VIP reception process. For the ordinary, you can reduce it, and that's all.

come on! Wish you success!