Expansion: The consumer's dining process is a comprehensive perception of the store's products, services and environmental experience, but some perceptions are spoken and some are not. However, if diners regard all the opinions expressed by customers as customers' complaints, they will naturally reject, contradict and oppose them mentally. Restaurant owners all say that "customers make suggestions for the promotion of stores", but do employees think so in reality? If you don't do a good job in training and uploading, employees will only care about their emotions and won't care about your business. Customer comments eventually become customer complaints or even incidents, often not because of the matter itself, but because of the attitude and methods in the process of handling things.
Therefore, before dealing with customer complaints, practitioners must change their ideas-customers are not necessarily right, but we need them and must face them with a positive attitude.