Answer: 1. Check carefully whether the production date of the food is within the shelf life, and ask the customer how to save, there is no storage in the refrigerator or a cold and ventilated place (because some of the food is in the shelf life, but the storage is not good will also deteriorate, which is why the open food as much as possible 24 hours to eat or put in the refrigerator).
2. Customers say that eating will stomach pain, you can accompany him to the hospital to check the body, if it proves to be the problem of their own products, the full amount of his medical expenses.
3. Insider's trap is inevitable, you can ask him where it is not fresh, to answer the preservation of ingredients and the use of the period, take out the health license, and then look at the shelf life of the ingredients, explaining the ingredients are the same day purchasing the day with the use of inexhaustible, self-sustainable, the next day for a new one. Of course, regular customers often buy should know what's going on, this is a matter of opinion, some people listen to the wind is rain will not come to buy. The important thing is to see the reputation of your food.
4. This is a very good answer, you can smile wryly and say to the customer, that our products are still your second choice, you did not go to other stores to buy, that our products are second only to the first choice of that we will continue to work hard to strive to attract you to this customer.
5. In the customer with expired food to say is the same day to buy, then, need him to show proof of purchase (small ticket) or in the food out of the product packaging to indicate the date of production, including your store's own records, checkout small bills, can be on the truth on the truth, if it really is a nuisance, compensation is unlikely to be, after all, you know that he is blackmailed, you can alarm or Compensation for a copy of the same food, which will be the top of the day, no more compensation.
It's all in my head, and I hope it helps. Do not do service industry is not easy, but be sure not to bump into the customer, after all, he is with the gas to come, let him talk out on the good, the answer to the slow speed of speech, do not each other in a hurry you also with the hurry, time long enough to keep a smile on the handling of the problem, the beginning of the time does a little control of their temper.