In the face of fierce market competition and numerous internal affairs, how to fully demonstrate its management and leadership skills? It will play an important role in the survival and development of the hotel. So how to be a good catering manager? Let's take a look at the following article!
One is good at learning.
Learning is the foundation of all leaders, the foundation of politics and the source of strength. Good at learning is for? Apply what you have learned? Learn from practical problems, development goals and political needs.
(1) is good at combining learning with improving policy level and spiritual realm. Facing the development prospect of China after China's entry into WTO, we should be prepared for the challenges and be a wise man ready for the opportunities. At the same time, we should strengthen our faith, establish a correct world outlook, outlook on life and values, and improve our ability to resist corruption and change;
(2) Being good at combining learning with actual situations and specific problems will lead to many new situations and problems in actual operation. Faced with these specific problems, I am good at learning, looking for books, experts and peers, quickly transforming the learning process into new ideas, new knowledge and new ideas, improving my ability to analyze and solve problems and keeping pace with the times;
(3) Be good at combining learning with innovation and development. If you don't advance, you will retreat. The competitive market is ruthless. In order to keep the enterprise developing, you must keep innovating. Innovation first lies in conceptual innovation, that is, emancipating the mind Where does the idea of innovation come from? From the knowledge, we should keep learning; From the perspective of peers, it is necessary to strengthen exchanges; As a team, we should advocate communication; From the guests, be good at listening.
The second is good at decision-making.
The general manager's duty is to give ideas and make decisions. The premise of being good at decision-making is diligent study, diligent thinking and diligent investigation. Decision-making should be democratic and not arbitrary, principles should be selfless, efficiency should not be delayed, science should not be blind, and procedures should not be arbitrary.
The third is to be good at grasping major events.
Who should be the general manager? A master of playing the piano. In a complicated and changeable market economy? Melody? , has always been outstanding? Main melody melody? . That is to say, in the complicated contradictions and complicated work, we should be clear about the main direction, distinguish between primary and secondary, be good at making overall plans according to changes in the situation, and grasp major events.
Fourth, be good at using cadres in the ranks.
The team is not simple? Pan ren? As the monitor of hotel leaders, the general manager should first take care of it? A group of people? The leading group should stress principles, have strict discipline within the group, act according to the principle of democratic centralism, and make decisions according to the general manager responsibility system. Be honest. Firmly establish the party's purpose of building the party for the public and governing for the people, strengthen the body and eliminate evil spirits, carry forward healthy trends, stress unity and stand firm? A game of chess? Concept, focus on team wisdom, grasp management, promote management and seek development. Second, choose the right one? A group of people? . We should choose people with good work style, and let those young people with excellent work style, both ability and political integrity, active work and innovative thinking take up leadership positions in an eclectic way, so that they can display their talents and prosper their enterprises.
Fifth, be good at communication.
The general manager should be good at communicating the relationship between the upper, middle and lower levels. Respect superiors without relying on them, obey without blindly following, take the initiative without arbitrariness; For the same level, we should seek unity in understanding and harmony in contradiction; We should trust and respect our subordinates, be strict with them, be caring without favoritism, be caring without favoritism, let go without letting go, and trust without letting go.
Sixth, he is good at authorizing.
The general manager will face all kinds of complicated affairs in his daily work. If he wants to do everything himself, he can't grasp it well because people's energy and ability are limited. So be good at authorizing.
(1) is a reasonable authorization. Insist? Select people according to the situation and authorize them according to their abilities? According to the specialty of subordinates, we should distinguish different work contents and adopt different authorization methods, so that each subordinate can clearly understand the work tasks, responsibilities and goals to be achieved.
(2) it is bold decentralization. The overall grasp of the work is only to give ideas and ideas; In the specific management, it is to let them do it with confidence, not to interfere, not to interfere, to let them think independently, to work independently and to solve contradictions independently. The more you let go, the more responsible they are to you.
(3) Dare to take responsibility. Don't blame, reprimand or complain, let alone sneer at the mistakes in your work, but dare to take responsibility, face difficulties, solve them and make up for them.
Seventh, be good at listening to different opinions.
Listening to different opinions can make the general manager fully understand the satisfaction of hotel guests and the real needs of employees. On the one hand, through the inquiry and visit of guest satisfaction and the investigation, understanding and handling of guest complaints, we can find and solve problems in time and draw inferences from others; On the other hand, we should respect and trust employees, listen to their opinions on the rationalization of hotel management and operation, fully tap the great potential of employees, provide valuable first-hand information for hotel decision-making, satisfy guests, make employees comfortable and unite as one.
Eight must be good at execution.
No matter how good the idea is, no matter how good the decision is, if it is not implemented, it will fail. Do you want to do it? Four tricks? ：
(a) Team driven. At work, the masses look at cadres and cadres look at the team. There is a saying: why don't you shout out your voice and show it? Promote implementation with the practical actions of the team;
(2) This is the beginning of publicity. Make full use of shop newspaper, blackboard newspaper, window, briefing and other forms, and occupy the propaganda position through extensive publicity to promote implementation;
(3) It is a typical push. Each manager is required to be a fighting fortress and each team member is a banner, so as to grasp the typical example and promote implementation;
(4) rewards and punishments. Correctly use the reward and punishment mechanism, spur backwardness, encourage advanced, and promote implementation with rewards and punishments.
Nine should be good at motivation.
As a hotel leader, we should skillfully use incentives to fully mobilize the enthusiasm of employees.
(1) Target incentive. Analyze the market situation, clearly understand the hotel's living environment, formulate strategic development goals, and boost morale and morale with the hotel's bright future;
(2) encourage by example. The power of example is infinite. Attach importance to discovering, cultivating and setting up models among employees, and motivate employees with the power of examples;
(3) Care and encouragement. Hotels should not only strictly manage their stores, but also make them full of love. Everything is for employees, trying to solve problems for employees;
(4) rewards and punishments. In the face of discipline, everyone is equal and does not engage in special things. The prize of the prize, the punishment of the punishment. Things are not for people, everything is handled according to rules and regulations, shops are governed by law, and rewards and punishments are clear.
Be good at handling complex situations.
The general manager should have strong tax sensitivity and foresight. Be good at finding problems with signs and tendencies, nip them in the bud and prevent them from spreading. For outstanding events, we should deal with them calmly, calmly and decisively. In the face of major events, we should be cool-headed, adhere to principles, have a clear attitude, pay attention to strategies, and avoid contradictions and procrastination.
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